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Guest Message by DevFuse

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Caller ID problem


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7 replies to this topic

#1 OFFLINE   larryah

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Posted 14 August 2012 - 02:31 PM

I have two HR 24 -500's and having problems with one of them with caller ID.

It has worked fine for several months, and now it stops working and I have to do a soft reset to get it to work again. Works for a few days, and then the same deal. The one in the bedroom works fine.

Anyone seen this?

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#2 OFFLINE   MysteryMan

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Posted 14 August 2012 - 02:33 PM

I have two HR 24 -500's and having problems with one of them with caller ID.

It has worked fine for several months, and now it stops working and I have to do a soft reset to get it to work again. Works for a few days, and then the same deal. The one in the bedroom works fine.

Anyone seen this?


Yes, repeatedly with both my HR24-500s. Caller ID comes and goes like the weather.

DirecTV customer since 1995.


#3 OFFLINE   sabrewulf

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Posted 14 August 2012 - 05:15 PM

I have the same model and had this problem since we got it. Usually I unplug it and it works again. Sometimes all of a sudden it comes back then goes again. Just a bug this model has apparently.

#4 OFFLINE   shamus46

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Posted 14 August 2012 - 06:47 PM

Same here.
Living Room: HR24-500
Bedroom: HR24-200
HDMI on both units.
MRV Via DECA

#5 OFFLINE   jmpfaff

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Posted 14 August 2012 - 07:03 PM

I have the same issue on an HR23-700, so I don't think it is model specific.

Edited by jmpfaff, 14 August 2012 - 07:04 PM.
rephrase


#6 OFFLINE   tritch

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Posted 15 August 2012 - 03:50 AM

Same here.....the HR24-500 definitely has caller ID issues. Over the past few years, I've previously had a HR20-100, HR21-200 and HR22-100 w/ no caller ID problems at all.

Some sort of hardware/software issue because a reboot usually fixes it, but only temporarily. Directv has failed to address this problem with the HR24-500.
Directv customer since 1995
HR24-500 w/ AM21

#7 OFFLINE   larcar

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Posted 15 August 2012 - 04:49 AM

I have the same problem also. Comes and goes. A reset will work for a day or 2 then gone again. Hopefully someday Directv will fix this but I won't hold my breath!

#8 OFFLINE   Mike Greer

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Posted 15 August 2012 - 05:47 AM

Count me in also. I have 3 HR24-500s. The caller ID works fine one 1, sometimes on the 2nd and never on the 3rd. If I physically move them around the trouble stays with the receiver not the location.

It has been this way since day 1.




spam firewall