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Guest Message by DevFuse

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CCK can't connect to my comcast router


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232 replies to this topic

#81 OFFLINE   Kaiser Bob

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Posted 19 August 2012 - 04:42 PM

Alright sorry for the delay. Had a few things had to take care of. I'm back now. Read over the posts and not really sure what to make of them.

IP address 10.0.0.10 Ok
subnet mask 255.255.255.o OK
default gateway 10.0.0.1 OK
DNS 75.75.76.76 OK
Network Connected
Internet Not Connected
(22)

Result code 86-276


Not Connected (22) represents a DNS problem, the reciever is unable to resolve the host Directv.com... you can put an alternate DNS in your router like google's, 8.8.8.8 and see if that helps.

EDIT: Also try restore defaults and connect now like VOS said.

Edited by Kaiser Bob, 19 August 2012 - 04:47 PM.

All comments are my own. Unless specifically stated, my views do NOT represent the views of DIRECTV

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#82 OFFLINE   banditt76

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Posted 19 August 2012 - 04:44 PM

Not Connected (22) represents a DNS problem, the reciever is unable to resolve the host Directv.com... you can put an alternate DNS in your router like google's, 8.8.8.8 and see if that helps.


I just simply have my router IP as my DNS in my DVR Network setup. Seemed the simplest solution. Let the router do its job.
LG 47" 1080p LCD--DirecTV HR24-200 HD DVR--Magnavox Blu-Ray--JVC 5.1 DTS Surround Sound
I have never worked for DirecTV, but have learned many things over the years since being a customer from 2002-Today, except for my stint with DISH.

#83 OFFLINE   veryoldschool

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Posted 19 August 2012 - 04:44 PM

The installer used the 75ft cable just to confirm it worked. And then took it with him. Can't do a wired set up.

You don't need to re-run the wireless setup since the WCCK is already connected to your network.
"From the receiver's point of view" it's now a wired connection.
Believe me I know how this works.
A.K.A VOS

#84 OFFLINE   banditt76

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Posted 19 August 2012 - 04:46 PM

You don't need to re-run the wireless setup since the WCCK is already connected to your network.
"From the receiver's point of view" it's now a wired connection.
Believe me I know how this works.


Nobody here is doubting you, at least I'm not.
LG 47" 1080p LCD--DirecTV HR24-200 HD DVR--Magnavox Blu-Ray--JVC 5.1 DTS Surround Sound
I have never worked for DirecTV, but have learned many things over the years since being a customer from 2002-Today, except for my stint with DISH.

#85 OFFLINE   tomasmk2003

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Posted 19 August 2012 - 04:48 PM

You don't need to re-run the wireless setup since the WCCK is already connected to your network.
"From the receiver's point of view" it's now a wired connection.
Believe me I know how this works.


Okay tried using the wired option instead of wireless. Unfortunately the same not connect
(22)

#86 OFFLINE   veryoldschool

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Posted 19 August 2012 - 04:49 PM

Nobody here is doubting you, at least I'm not.

I wanted to add that because "I've been here/there" many many times and the wireless setup is only needed to configure the adapter [once] and the receiver then only needs to use the wired configuration, which was how this one worked with the tech.
A.K.A VOS

#87 OFFLINE   veryoldschool

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Posted 19 August 2012 - 04:50 PM

Sorry now I get what you are saying I'm trying that now.

No worry, as there's a lot going on here.

I'm just trying to get you back to the basics that should work for you.
A.K.A VOS

#88 OFFLINE   banditt76

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Posted 19 August 2012 - 04:51 PM

I wanted to add that because "I've been here/there" many many times and the wireless setup is only needed to configure the adapter [once] and the receiver then only needs to use the wired configuration, which was how this one worked with the tech.


The steps I am talking about above are in the DVR receiver settings, not the WCCK.
LG 47" 1080p LCD--DirecTV HR24-200 HD DVR--Magnavox Blu-Ray--JVC 5.1 DTS Surround Sound
I have never worked for DirecTV, but have learned many things over the years since being a customer from 2002-Today, except for my stint with DISH.

#89 OFFLINE   tomasmk2003

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Posted 19 August 2012 - 04:53 PM

No worry, as there's a lot going on here.

I'm just trying to get you back to the basics that should work for you.


I edited my post. Unfort it didn't work either.

#90 OFFLINE   banditt76

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Posted 19 August 2012 - 04:54 PM

I edited my post. Unfort it didn't work either.


Clarify exactly what you did please.

To fix the DNS issue go into your settings on your DVR and go to Network Setup and then Advanced Setup. Change the DNS to either your ISP's DNS server or put in your router's IP address. I have the latter on my setup and it works flawlessly.

You could also try the OpenDNS servers 208.67.222.222 and 208.67.220.220

Edited by banditt76, 19 August 2012 - 05:00 PM.

LG 47" 1080p LCD--DirecTV HR24-200 HD DVR--Magnavox Blu-Ray--JVC 5.1 DTS Surround Sound
I have never worked for DirecTV, but have learned many things over the years since being a customer from 2002-Today, except for my stint with DISH.

#91 OFFLINE   veryoldschool

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Posted 19 August 2012 - 04:55 PM

Okay tried using the wired option instead of wireless. Unfortunately the same not connect
(22)


The steps I am talking about above are in the DVR receiver settings, not the WCCK.

I'm sort of lost here so...

Is this a one receiver setup and which model receiver?
A.K.A VOS

#92 OFFLINE   tomasmk2003

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Posted 19 August 2012 - 04:58 PM

went to menu
settings and help
setting
then network set up. restore defaults and choose the wired connection instead of wireless. But same result if it was wireless

#93 OFFLINE   tomasmk2003

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Posted 19 August 2012 - 05:00 PM

I'm sort of lost here so...

Is this a one receiver setup and which model receiver?


Yes 1 reciever set up. Model is DCAW1R0-01

#94 OFFLINE   veryoldschool

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Posted 19 August 2012 - 05:01 PM

Yes 1 reciever set up. Model is DCAW1R0-01

That's the WCCK, and I'm asking about the DVR.
A.K.A VOS

#95 OFFLINE   banditt76

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Posted 19 August 2012 - 05:02 PM

Yes 1 reciever set up. Model is DCAW1R0-01


Is it an HR24, HR34 or some other model?

Does the WCCK have the same type of network setup in its settings as I outlined in post #90?
LG 47" 1080p LCD--DirecTV HR24-200 HD DVR--Magnavox Blu-Ray--JVC 5.1 DTS Surround Sound
I have never worked for DirecTV, but have learned many things over the years since being a customer from 2002-Today, except for my stint with DISH.

#96 OFFLINE   Kaiser Bob

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Posted 19 August 2012 - 05:02 PM

Another situation where the receiver might come back with a (22) is where the router is granting ip addresses but not actually passing traffic back and forth to where it should, tricking the receiver into thinking its a name resolution problem when it's something else. An IP address conflict would seem to be a possibility here.
All comments are my own. Unless specifically stated, my views do NOT represent the views of DIRECTV

#97 OFFLINE   tomasmk2003

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Posted 19 August 2012 - 05:06 PM

where/how do i get the model? I looked on the back of the dvr i got receiver ID and serial number. if I hold the info button on the remote for 2 seconds gives me receiver HR21/100 Receiver ID 0288 9772 6213

#98 OFFLINE   banditt76

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Posted 19 August 2012 - 05:06 PM

Another situation where the receiver might come back with a (22) is where the router is granting ip addresses but not actually passing traffic back and forth to where it should, tricking the receiver into thinking its a name resolution problem when it's something else. An IP address conflict would seem to be a possibility here.


That's what I was thinking from the beginning with two devices using 10.0.0.10
LG 47" 1080p LCD--DirecTV HR24-200 HD DVR--Magnavox Blu-Ray--JVC 5.1 DTS Surround Sound
I have never worked for DirecTV, but have learned many things over the years since being a customer from 2002-Today, except for my stint with DISH.

#99 OFFLINE   veryoldschool

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Posted 19 August 2012 - 05:06 PM

Another situation where the receiver might come back with a (22) is where the router is granting ip addresses but not actually passing traffic back and forth to where it should, tricking the receiver into thinking its a name resolution problem when it's something else. An IP address conflict would seem to be a possibility here.

And yet another case may be if this DVR has two ethernet ports and it's plugged into the wrong one.
A.K.A VOS

#100 OFFLINE   banditt76

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Posted 19 August 2012 - 05:07 PM

where/how do i get the model? I looked on the back of the dvr i got receiver ID and serial number. if I hold the info button on the remote for 2 seconds gives me receiver HR21/100 Receiver ID 0288 9772 6213


HR21/100 is your receiver model number in all that.

Have you done the steps in post #90 yet?
LG 47" 1080p LCD--DirecTV HR24-200 HD DVR--Magnavox Blu-Ray--JVC 5.1 DTS Surround Sound
I have never worked for DirecTV, but have learned many things over the years since being a customer from 2002-Today, except for my stint with DISH.




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