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HR24 guide freezing


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16 replies to this topic

#1 OFFLINE   topgun80

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Posted 19 August 2012 - 04:03 PM

I have an HR24 with a 2T external drive with about 15% free. When surfing the guide, every couple of pages it freezes for 10 to 30 seconds. Seems to happen most when the highlighted line falls on one of those in guide advertisements. Does this sound like a receiver problem or a hard drive problem? Thanks, just trying to get some input before I call and say that my receiver is dying.

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#2 OFFLINE   Herzinger

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Posted 19 August 2012 - 05:46 PM

I have the same issue with my HR20-700 with 2T and 12%

#3 OFFLINE   NR4P

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Posted 19 August 2012 - 06:36 PM

I've read from time to time here that when you get to 15% free or less, the slowness or freezing you mention starts to surface.

Can you remove your external drive, reboot the DVR and does this problem continue? Assuming your internal drive is in good shape and can take over without the external drive. BTW Don't reboot twice within 30 mins or you will wipe the guide.

#4 OFFLINE   topgun80

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Posted 19 August 2012 - 07:18 PM

I will try that with the internal drive. Thanks.

#5 OFFLINE   trunkmonkey

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Posted 20 August 2012 - 09:54 AM

You might also make sure your Internet connection is working, especially if the guide is freezing when an ad is in view. One way to do this is to run the system test from Settings. It said I wasn't connected to the Internet, so I reset the Linksys WET610N wireless adapter that I have connected to my DVR, which got me back online. This solved the slowness problems on my HR21 with a 2TB drive, although I have about 30% free.

#6 OFFLINE   Laxguy

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Posted 20 August 2012 - 10:02 AM

How does one's internet connection bear on this?

OP: Can you experiment with a small custom guide, one that excludes the banners?

Can you (easily) get down to 20% or more free?
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#7 OFFLINE   Steve

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Posted 20 August 2012 - 10:13 AM

There's a portion of the HR drive reserved for system use. I could be wrong, but I'd assume the GUIDE data is stored there, and not in the user partition. If so, I'm not sure why the % free on the playlist would have any bearing on guide caching performance. :shrug:

OTOH, if you were trying to access the GUIDE at the same time new GUIDE data was being indexed, that might slow things down. Just a thought.
/steve

#8 OFFLINE   Laxguy

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Posted 20 August 2012 - 10:22 AM

I've read from time to time here that when you get to 15% free or less, the slowness or freezing you mention starts to surface.

Can you remove your external drive, reboot the DVR and does this problem continue? Assuming your internal drive is in good shape and can take over without the external drive. BTW Don't reboot twice within 30 mins or you will wipe the guide.


Since the Guide data is over two weeks old on the internal, wouldn't it make sense to flush the guide entirely? Otherwise, it may take longer to rebuild the whole thing, as presumably it has to check item by item, or probably block by block.
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#9 OFFLINE   Laxguy

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Posted 20 August 2012 - 10:27 AM

There's a portion of the HR drive reserved for system use. I could be wrong, but I'd assume the GUIDE data is stored there, and not in the user partition. If so, I'm not sure why the % free on the playlist would have any bearing on guide caching performance. :shrug:

OTOH, if you were trying to access the GUIDE at the same time new GUIDE data was being indexed, that might slow things down. Just a thought.


Regardless of where the Guide is stored, if there's truth to the notion that the drive slows down—actually, access to the drive's content; the drive spins at the same rate!— then increasing free space makes sense.

There's one person who stated categorically that HR drives are controlled in a manner different enough from computer HDDs that the % free doesn't obtain, but he's not responded to my request for additional info. So for now, I am going on: The fuller the HD, the slower the access. Not noticeable until you get to the extremes.
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#10 OFFLINE   banditt76

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Posted 20 August 2012 - 10:57 AM

Regardless of where the Guide is stored, if there's truth to the notion that the drive slows down—actually, access to the drive's content; the drive spins at the same rate!— then increasing free space makes sense.

There's one person who stated categorically that HR drives are controlled in a manner different enough from computer HDDs that the % free doesn't obtain, but he's not responded to my request for additional info. So for now, I am going on: The fuller the HD, the slower the access. Not noticeable until you get to the extremes.


It would make sense because the heads would be traveling over more surface area of the drive. The more full it is the slower it is going to get for random access mostly. Sequential access should remain roughly the same as long as there are not very large files being accessed.

*This is for standard HDDs and not SSDs obviously. Not sure about SSDs so I will leave that up to somebody else to reply about. I would also consider the local cache on the HDD and make sure it is big enough to buffer the guide data. That could cause freezing issues also.
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#11 OFFLINE   Steve

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Posted 20 August 2012 - 01:49 PM

FWIW, my HR24-500 is 4% full. I just set the GUIDE to ALL channels. If I "press and hold" the CHAN DOWN key, I get through a whole revolution of the GUIDE in 40-45 seconds. I tried it a couple of times, starting at channel 1. I had to "re-press and hold" CHAN DOWN in the 700's on one run, and the 800's on a second run. The 40-45 seconds includes the re-click. This was using the stock internal drive.

I thought it was interesting my first run was quicker than the second run.
/steve

#12 OFFLINE   banditt76

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Posted 20 August 2012 - 01:51 PM

FWIW, my HR24-500 is 4% full. I just set the GUIDE to ALL channels. If I sit on the CHAN DOWN key, I get through a whole revolution of the GUIDE in 40-45 seconds. I tried it a couple of times, starting at channel 1. I had to re-press and hold CHAN DOWN in the 700's on one run, and the 800's on a second run. The 40-45 seconds includes the time it took to re-click. This was using the stock internal drive.


All Channels is going to be your slowest guide by far with all the stupid banner ads for the movie channels and PPV channels. Make a favorites list and minimize the amount of banner ads for best performance with scrolling.

*I just tried the same thing on my HR24/200 and had some stuttering in the All Channels guide around the movie and PPV channels. I switched back to my favorites list and it was pretty smooth with a couple 1/2 second delays until a couple cycles and then it was smooth.
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#13 OFFLINE   topgun80

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Posted 20 August 2012 - 02:45 PM

I just cleaned up my eSATA drive about 30% free. It is considerably faster with not nearly as many hangups. Can you remove the banner ads with a custom channel list?

#14 OFFLINE   banditt76

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Posted 20 August 2012 - 02:55 PM

I just cleaned up my eSATA drive about 30% free. It is considerably faster with not nearly as many hangups. Can you remove the banner ads with a custom channel list?


You can remove most of them but not all. Remove the PPV channels from 125-201 and for the movie channels remove 501 and the rest will be pretty minimal.
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I have never worked for DirecTV, but have learned many things over the years since being a customer from 2002-Today, except for my stint with DISH.

#15 OFFLINE   JGL

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Posted 20 August 2012 - 06:03 PM

On my HR20-700, I have no problems with the regular movie banner ads...there's a small hiccup as I scroll past them, but it's always under a second or so...no big deal.
The real culprits are the Directv Cinema and Movers Connection ads. Those will freeze my guide for 15-30 seconds and they're getting really annoying.
There's something in particular about these ads that are different than the others for them to lock up the guide like that.
I have a couple other DVR's (HR20-100's) that I see the same problem on, but the guide doesn't seem to lock up nearly as long as the HR20-700. I haven't taken the time to see if there's a correlation between the delay and how full the hard drives are.

#16 OFFLINE   NR4P

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Posted 20 August 2012 - 06:17 PM

With my HR24-500, I scrolled from the OTA channels up to the 600's. Went quick.
Some brief pauses when I hit channels above 125 due to the ads. And again at 500 with the ads there. But they were pretty brief.

But my free space is about 80%. Last time rebooted was 2-3 days ago.

#17 OFFLINE   Laxguy

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Posted 20 August 2012 - 06:47 PM

I just cleaned up my eSATA drive about 30% free. It is considerably faster with not nearly as many hangups. Can you remove the banner ads with a custom channel list?


Did you flush the Guide?
Create a custom Guide?
Try the internal?

Glad you've made progress!
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