JosephF says they have a horrible reputation in the Denver employment market. What services are provided out of Denver and what services are provided out of other markets?
Is there an uplink center in Denver that we somehow missed? There were 10 uplink centers the last time I counted ... and none were in Denver. There are hardware and software development centers outside of Denver as well.
I'm sure that if you could eliminate the call center employees and installers from the complainers DISH's reputation in Denver (and elsewhere) would be fine. If you could eliminate people who also complain about their previous or next job they would likely be even better. Some people live to complain.
I'll give you that call center employees especially and to some degree installers as a general rule are going to be unhappy. They (especially the CSRs) have horrible jobs that I would never want to do. I've double-jacked on many calls and don't see how they do it for any period of time. I also went on multiple truck rolls and found that generally speaking the techs were much happier than the CSRs.
That said, I started with the company LONG before Dish Network ever existed. Their poor reputation started long before Dish as well.
My last role was one where I worked closely with all of the technical arms of the business (Engineering, Service, Call Centers & Field Service). I dealt with people from the executive level (of which I was a direct report to) to the agents & techs, so I can speak in a rather well informed manner. Generally I would say that middle management and worker bee turnover is terrible. Most of the senior level people are very vested in the company and have succumbed to the Dish way of doing things.
Why did I stay... first and foremost this was my first Engineering job and I didn't know any better. Also as an entry level Engineer it was a great environment to learn and grow. That environment still exists today, but to a much lesser degree as the roles have become more specialized and the work environment more like a sweatshop. Still it is a good place for a young Engineer to learn and grow (then move on to a much better workplace -- which happens all the time).
The two main uplink centers (Cheyenne & Gilbert) are not as bad as the corporate environment largely because they are far enough away and that the scope of their work has far less corporate control.
The Atlanta & UK Engineering centers fare only slightly better than Denver, but only because of the distance and limited autonomy that comes from not having the Denver senior management on site often.
Frankly I could give a rats @$$ if you believe what I say. I lived it for more than 20 years, I still see people from there on a weekly basis and have moved on to a much better work environment (although less interesting work). So, I'm ready to be done with this topic
Edited by JosephF, 17 September 2012 - 02:38 PM.