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3 replies to this topic

#1 OFFLINE   manofsteele


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Posted 22 August 2012 - 01:21 PM

Let me start out with my contract is coming to an end and I was wanting to replace my HR20-700 with the HR34 and I have a HR20-100 which was a refurb that seems to drop the second input every so often and has been giving us alot of trouble. Long story short, 14 year customer, have swm 16, and 5 dvrs total. They are going to give me a HR34 free to replace HR20-700 and send a replacement for the other or order one for 99. The CR said I have all the flags, whole home, hd, etc., but the system wouldnt let them order, just gave an error. After her(who was nice and polite) and the supervisor couldnt get it to work they sent the acount for review. What could be holding the order up? Computer error? Im grandfathered in for DVR fees from the Tivo days, and am a little paranoid they may screw it up or something.

Anyone ever heard of this problem. Love the deal, I guess I should just be patient.


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#2 OFFLINE   Shades228



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Posted 22 August 2012 - 01:41 PM

Something in the system is causing the order not to go through. They basically just opened a trouble ticket to have someone look at the back end to see what on the account is making the ordering system generate an error. Your base package is fine and won't be impacted.

#3 OFFLINE   manofsteele


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Posted 22 August 2012 - 01:44 PM

Thanks that makes me feel alittle better.


#4 OFFLINE   wahooq



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Posted 22 August 2012 - 02:02 PM

nvm read it wrong

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