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HR21 v. R22


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45 replies to this topic

#1 OFFLINE   theanswer337

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Posted 23 August 2012 - 04:56 PM

I just received my "upgraded" receiver from DirecTV as part of my annual threat of cancelling during the Sunday Ticket promo period.

My current receiver is an R22-100. I received a refurbished HR21-100. Is this an upgrade?

If not, I would rather not even open the box and return it as is.

Thank you in advance for any information.

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#2 OFFLINE   dpeters11

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Posted 23 August 2012 - 05:07 PM

The R22 is an HR21 without official HD support. If you already have two other HD boxes, it doesn't gain you anything.

#3 OFFLINE   theanswer337

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Posted 23 August 2012 - 05:11 PM

The R22 is an HR21 without official HD support. If you already have two other HD boxes, it doesn't gain you anything.


That's what I thought. I was promised a larger hard drive. I guess that's what "free" gets you. And a refurb, no less.

#4 OFFLINE   dpeters11

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Posted 23 August 2012 - 05:25 PM

That's what I thought. I was promised a larger hard drive. I guess that's what "free" gets you. And a refurb, no less.


I should have said if you have at least one HR box and one H21 or higher, it doesn't get you anything. The HR22 through 24 has a larger drive than the R22.

#5 OFFLINE   Shades228

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Posted 23 August 2012 - 05:39 PM

The difference is if your R22 goes out you're getting a SD DVR. The HR21 is a real HD DVR.
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#6 OFFLINE   jeffgbailey

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Posted 23 August 2012 - 06:09 PM

The difference is if your R22 goes out you're getting a SD DVR. The HR21 is a real HD DVR.


not if you have HD on the account. They HAVE to replace it with the same type so if your R22 has HD on it and it craps out, you get another HD DVR

#7 OFFLINE   Beerstalker

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Posted 23 August 2012 - 06:19 PM

not if you have HD on the account. They HAVE to replace it with the same type so if your R22 has HD on it and it craps out, you get another HD DVR


Sorry but you're wrong. The R22 is an SD-DVR in DirecTV's books. It will be replaced with another R22 (highly unlikely since they quit making them) or more likely an R15/R16. Shadess228 is a DirecTV employee, he knows what he's talking about.
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#8 OFFLINE   ndole

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Posted 23 August 2012 - 06:22 PM

Sorry but you're wrong. The R22 is an SD-DVR in DirecTV's books. It will be replaced with another R22 (highly unlikely since they quit making them) or more likely an R15/R16. Shadess228 is a DirecTV employee, he knows what he's talking about.


Unless the OP is in an MPEG4 market.
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#9 OFFLINE   Beerstalker

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Posted 23 August 2012 - 06:42 PM

Unless the OP is in an MPEG4 market.


True, but the OP is in Arizona, and I don't believe there are any MPEG4 markets in AZ, so I just left that stuff out.

Also in that case it wouldn't have been an upgrade. They would have done that as a replacement if there was issues with his R22, and he wouldn't have had to sign a new 2 year agreement to do it.
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#10 OFFLINE   Mcmiller519

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Posted 23 August 2012 - 07:45 PM

Sorry but you're wrong. The R22 is an SD-DVR in DirecTV's books. It will be replaced with another R22 (highly unlikely since they quit making them) or more likely an R15/R16. Shadess228 is a DirecTV employee, he knows what he's talking about.


I also work for dtv and if you have any HD equipment on your account and you have an R-22 and it goes bad it is swapped out with a HD dvr I have done it plenty of times

#11 OFFLINE   dpeters11

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Posted 23 August 2012 - 07:50 PM

I also work for dtv and if you have any HD equipment on your account and you have an R-22 and it goes bad it is swapped out with a HD dvr I have done it plenty of times


We certainly have heard that is the policy, or at least they try to do that. Since its unlikely that no HD DVRs are in stock, it probably is fairly certain.

#12 OFFLINE   revolg

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Posted 23 August 2012 - 08:55 PM

Yes dtv employer here also. He is correct. If you have hi-def and you have a bad r-22 it will be replaced with a hd dvr. You could also get a r16 but then ur kinda down grading.

#13 OFFLINE   Shades228

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Posted 23 August 2012 - 11:20 PM

I also work for dtv and if you have any HD equipment on your account and you have an R-22 and it goes bad it is swapped out with a HD dvr I have done it plenty of times


Yes dtv employer here also. He is correct. If you have hi-def and you have a bad r-22 it will be replaced with a hd dvr. You could also get a r16 but then ur kinda down grading.


I'm sorry but R22's are flagged as SD DVR's. It's that simple nothing else is going to change that regardless of other services on the account. Even in MPEG4 markets the system attempts to swap them out because they're classified as SD.

MPEG-4 does not mean HD DVR. If you have any more questions about it feel free to PM me.

Edited by Shades228, 23 August 2012 - 11:32 PM.

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#14 OFFLINE   dielray

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Posted 24 August 2012 - 05:05 AM

I'm sorry but R22's are flagged as SD DVR's. It's that simple nothing else is going to change that regardless of other services on the account. Even in MPEG4 markets the system attempts to swap them out because they're classified as SD.

MPEG-4 does not mean HD DVR. If you have any more questions about it feel free to PM me.


They're not saying R22s are not SD/DVRs in the system, just that DirecTV's direction to techs is to swap them for an HD/DVR if an R22 fails and they have HD. Sieble will actually allow the line item to close, without failing the like for like check.
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#15 OFFLINE   CCarncross

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Posted 24 August 2012 - 06:08 AM

Buying the R22 in the 1st place was how some tried to circumvent the slightly higher cost of buying one of the HR's....but they were some of the 1st to scream when D* considered them SD DVR's.

#16 OFFLINE   theanswer337

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Posted 24 August 2012 - 08:14 AM

True, but the OP is in Arizona, and I don't believe there are any MPEG4 markets in AZ, so I just left that stuff out.

Also in that case it wouldn't have been an upgrade. They would have done that as a replacement if there was issues with his R22, and he wouldn't have had to sign a new 2 year agreement to do it.


It was supposed to be an upgrade. I did renew my agreement.

I will send this one back. Are the HR22, 23, 24 boxes worth replacing a R22? I ask primarily with regards to speed. I also have an H24-200. It is much faster than either of my HD DVR's. The thing I don't like about it is the information screen is very incomplete. If this is the case with the HR22, 23 and 24, I will stick with what I have and buy an external drive.

Thoughts?

#17 OFFLINE   dpeters11

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Posted 24 August 2012 - 08:31 AM

HR24 would definitely be worth it. The information screen is incomplete on your H24 because there are parts that require a hard drive, at least for things like posters. One thing to keep in mind on a non DVR, the guide gets flushed on each reboot.

However, DirecTV cannot guarantee you an HR24. The only one they can guarantee is an HR34.

#18 OFFLINE   theanswer337

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Posted 25 August 2012 - 03:45 AM

I am trying to decide if I should purchase an HR24 from SolidSignal and return the HR21 that was sent to me as a free upgrade by DirecTV.

I specifically would like to get an HR24-200.

It is my understanding that since I renewed my 2-year deal, I should receive a credit of $199.00 on my DirecTV bill?

#19 OFFLINE   HoTat2

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Posted 25 August 2012 - 04:19 AM

I am trying to decide if I should purchase an HR24 from SolidSignal and return the HR21 that was sent to me as a free upgrade by DirecTV.

I specifically would like to get an HR24-200. ...


That's fine, but remember that if the HR24-200 ever breaks DIRECTV won't guarantee an HR24 for a replacement should you choose go through them of course.

... It is my understanding that since I renewed my 2-year deal, I should receive a credit of $199.00 on my DirecTV bill?


I'm not sure if DIRECTV gives the full credit in a lump sum that way resulting in little or no satellite bill to you for 1-2 months. But might break it up into a number of smaller credits over a 3-6 month period until its paid off.

#20 OFFLINE   Shades228

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Posted 25 August 2012 - 04:56 PM

I am trying to decide if I should purchase an HR24 from SolidSignal and return the HR21 that was sent to me as a free upgrade by DirecTV.

I specifically would like to get an HR24-200.

It is my understanding that since I renewed my 2-year deal, I should receive a credit of $199.00 on my DirecTV bill?


If you send it back and cancel the order and charges and credits will be reversed. There will not be a credit on your bill. You have not renewed your agreement because the box isn't activated.
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