Jump to content


Welcome to DBSTalk


Sign In 

Create Account
Welcome to DBSTalk. Our community covers all aspects of video delivery solutions including: Direct Broadcast Satellite (DBS), Cable Television, and Internet Protocol Television (IPTV). We also have forums to discuss popular television programs, home theater equipment, and internet streaming service providers. Members of our community include experts who can help you solve technical problems, industry professionals, company representatives, and novices who are here to learn.

Like most online communities you must register to view or post in our community. Sign-up is a free and simple process that requires minimal information. Be a part of our community by signing in or creating an account. The Digital Bit Stream starts here!
  • Reply to existing topics or start a discussion of your own
  • Subscribe to topics and forums and get email updates
  • Send private personal messages (PM) to other forum members
  • Customize your profile page and make new friends
 
Guest Message by DevFuse

Photo
- - - - -

THR22 cannot make phone call


  • Please log in to reply
9 replies to this topic

#1 OFFLINE   fraaboak

fraaboak

    Cool Member

  • Registered
  • 14 posts
Joined: Nov 16, 2010

Posted 24 August 2012 - 06:38 AM

My THR22 (3 months old) cannot make a phone call. I was only able to do this once. After 20 plus attempts I always get a message failed while negotiating. Caller ID works. Should I be concerned about this. It seems that the data download is OK. Any suggestions. Phone line, dial tones all OK.

...Ads Help To Support This SIte...

#2 OFFLINE   LI-SVT

LI-SVT

    Icon

  • Registered
  • 649 posts
Joined: May 18, 2006

Posted 24 August 2012 - 10:26 AM

Who provides the phone service at your house?

Many devices with built in modems don't work well with Voip telephone service. I had a lot of issues with an older DirecTiVo and Vonage. The Voip from my local cable company solved that problem.

Ultimate plus movie channels

One Genie

Two HR21P


#3 OFFLINE   litzdog911

litzdog911

    Hall Of Fame

  • DBSTalk Club
  • 11,679 posts
  • LocationMill Creek, WA
Joined: Jun 23, 2004

Posted 24 August 2012 - 03:34 PM

You're not really missing anything without a phone connection. Just no on screen Caller ID. You can still order PPV movies with your remote if you have your THR22 connected to the internet.
HD DVRs: HR34-700; HR24-500; (2) HR20-700 + WD eSATA 1TB drive/Antec MX1 case; HR21-700; HR21-200 w/AM21
Receivers: H25-500 HD Receiver; H21-100 HD Receiver
Mobile Devices: Nomad

Additional equipment configuration details

Sun & moon help site your satellite dish


#4 OFFLINE   fraaboak

fraaboak

    Cool Member

  • Topic Starter
  • Registered
  • 14 posts
Joined: Nov 16, 2010

Posted 24 August 2012 - 06:33 PM

You're not really missing anything without a phone connection. Just no on screen Caller ID. You can still order PPV movies with your remote if you have your THR22 connected to the internet.

Thanks for the info, My phone service is ATT. What is VOIP? Caller ID is working. Do i need to call ATT. All devices have filters provided by ATT.

#5 OFFLINE   litzdog911

litzdog911

    Hall Of Fame

  • DBSTalk Club
  • 11,679 posts
  • LocationMill Creek, WA
Joined: Jun 23, 2004

Posted 25 August 2012 - 12:50 AM

VOIP = Voice Over IP. Another name for internet-based phone service.

I doubt that AT&T will be able to do anything to get your Tivo to successfully phone.
HD DVRs: HR34-700; HR24-500; (2) HR20-700 + WD eSATA 1TB drive/Antec MX1 case; HR21-700; HR21-200 w/AM21
Receivers: H25-500 HD Receiver; H21-100 HD Receiver
Mobile Devices: Nomad

Additional equipment configuration details

Sun & moon help site your satellite dish


#6 OFFLINE   sbl

sbl

    Icon

  • DBSTalk Club
  • 851 posts
Joined: Jul 21, 2007

Posted 25 August 2012 - 07:06 PM

I gather your Internet service is over DSL, which is why there are filters. Is there a filter on the THR22 connection? Why not just connect the THR22 to your home network and be done with it?

Steve

My Setup


#7 OFFLINE   fraaboak

fraaboak

    Cool Member

  • Topic Starter
  • Registered
  • 14 posts
Joined: Nov 16, 2010

Posted 23 September 2012 - 05:55 AM

I just had a tech service call (9/21/12) and the service rep concluded I had a bad unit (probably a bad modem) I posed the question if a phone call was needed to receive software downloads? The answer was the new THR22 receives software info from the sat and a phone line is only necessary for PPV etc. She wanted to know if I wanted a new unit as caller ID is also not working. I said no because I would loose all my downloads. I the called D and talked to Tech support and they verified that a phone line was not need to download software. Any thoughts on this

#8 OFFLINE   litzdog911

litzdog911

    Hall Of Fame

  • DBSTalk Club
  • 11,679 posts
  • LocationMill Creek, WA
Joined: Jun 23, 2004

Posted 23 September 2012 - 01:07 PM

That's correct information. No phone line is needed. Software is updated automatically via the satellite stream. PPV purchases will be reported via the internet if your THR22 is connected to the internet.
HD DVRs: HR34-700; HR24-500; (2) HR20-700 + WD eSATA 1TB drive/Antec MX1 case; HR21-700; HR21-200 w/AM21
Receivers: H25-500 HD Receiver; H21-100 HD Receiver
Mobile Devices: Nomad

Additional equipment configuration details

Sun & moon help site your satellite dish


#9 OFFLINE   fraaboak

fraaboak

    Cool Member

  • Topic Starter
  • Registered
  • 14 posts
Joined: Nov 16, 2010

Posted 23 September 2012 - 05:34 PM

Thanks for the confirmation. I feel better now that I know new software will come via the sat stream

#10 OFFLINE   Chris24

Chris24

    Cool Member

  • Registered
  • 22 posts
Joined: Oct 07, 2009

Posted 23 September 2012 - 10:14 PM

My Tivo unit does not make a phone call also.I don`t pay any attention to it unless it cause a problem for watching tv.




Protected By... spam firewall...And...