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Guest Message by DevFuse

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DishOnDemand streaming problem


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2 replies to this topic

#1 OFFLINE   chaotic

chaotic

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Joined: May 12, 2012

Posted 25 August 2012 - 06:00 PM

I'm having a problem downloading a particular TV show. I've tried contacting Dish to address it, with no success (about a week ago). I'm unsure of how to proceed.

The problem is with a single episode of a show (Spartacus: Gods Of The Arena, episode 1). It won't stream, the bit rate shows 0 kbps, and the download eventually says it failed.

The series has 6 episodes, of which 4 are available via my Hopper. (All 6 are available, and will stream, on my computer). I haven't had problems with Dish On Demand with other shows or movies so far.

I expect that there is a problem with the video file on a Dish server - how can I get Dish to look into this?

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#2 OFFLINE   garys

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Joined: Nov 04, 2005

Posted 25 August 2012 - 09:05 PM

PM a DIRT member and have him file a tech problem with Dish's support team.

#3 OFFLINE   MikeJH@DISH Network

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Joined: Dec 28, 2010

Posted 26 August 2012 - 07:10 AM

I apologize that you are having this issue. I am happy to assist you with this. Please PM your account or phone number and we can troubleshoot this.

I'm having a problem downloading a particular TV show. I've tried contacting Dish to address it, with no success (about a week ago). I'm unsure of how to proceed.

The problem is with a single episode of a show (Spartacus: Gods Of The Arena, episode 1). It won't stream, the bit rate shows 0 kbps, and the download eventually says it failed.

The series has 6 episodes, of which 4 are available via my Hopper. (All 6 are available, and will stream, on my computer). I haven't had problems with Dish On Demand with other shows or movies so far.

I expect that there is a problem with the video file on a Dish server - how can I get Dish to look into this?






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