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Guest Message by DevFuse

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Red Zone Channel without ST


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160 replies to this topic

#151 OFFLINE   RACJ2

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Posted 06 September 2013 - 10:43 AM

I don't think this is the way anymore(saying "Cancel" at the prompt that is....). Twice today I tried, but was sent to a regular CSR both times....I then asked to be transferred to "retention". 1st time was cut off, 2nd time finally put thru after lengthy delay. When I finally got to a rep, she was not very helpful and not as pleasant as most retention CSR's have been in the past.....Maybe times they are a changin'.....

They are making it harder to reach retention CSR's.   You can try this instead and see if it works for you, since it worked for me.  When you call, say "promotions".  That sends you to a promotions CSR and they can offer things a regular CSR can't.  You may have agree to a 1 yr commitment though.  I received RZC free and NFL ST free, plus a $35 credit/mo for 12 months, in exchange for a 1 yr commitment that only extended my current commitment by a few months.


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#152 OFFLINE   Athlon646464

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Posted 06 September 2013 - 11:17 AM

I don't think this is the way anymore(saying "Cancel" at the prompt that is....). Twice today I tried, but was sent to a regular CSR both times....I then asked to be transferred to "retention". 1st time was cut off, 2nd time finally put thru after lengthy delay. When I finally got to a rep, she was not very helpful and not as pleasant as most retention CSR's have been in the past.....Maybe times they are a changin'.....

 

That's interesting because that's how I did it.


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#153 OFFLINE   PCampbell

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Posted 06 September 2013 - 12:29 PM

That's interesting because that's how I did it.

Me too and she was very pleasant and very helpful.


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#154 OFFLINE   bnwrx

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Posted 06 September 2013 - 12:58 PM

As I stated in my post, this is the 1st time I've ever not been impressed with the CSR in retentions....I did try the "Promotions" at the prompt and I was quickly taken to that dept. and was helped by a very pleasant CSR and recv'd a nice deal on NHL CenterIce, which is the reason for all my calls today...



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#155 OFFLINE   RACJ2

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Posted 06 September 2013 - 02:00 PM

As I stated in my post, this is the 1st time I've ever not been impressed with the CSR in retentions....I did try the "Promotions" at the prompt and I was quickly taken to that dept. and was helped by a very pleasant CSR and recv'd a nice deal on NHL CenterIce, which is the reason for all my calls today...

You're Welcome! ;)


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#156 OFFLINE   jamieh1

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Posted 06 September 2013 - 03:14 PM

I called and asked for promotions, the rep answered thanks for calling Directv promotions how can I help you. I asked for any type of promo on NFL ST or Redzone. Stated a early bird offer of $37 a month. I told them Ive got friends that got free ST for renewing 1 yr contract. NO GO> he then switched me to another rep and the only thing he offered was 2 months free SHOWTIME. Told them no thanks. told them I got a offer from Suddenlink to switch to them for a $300 credit. They still said there was no offer for NFL even with a renewal.

 

I give up!



#157 OFFLINE   TheRatPatrol

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Posted 06 September 2013 - 03:41 PM

I called and asked for promotions, the rep answered thanks for calling Directv promotions how can I help you. I asked for any type of promo on NFL ST or Redzone. Stated a early bird offer of $37 a month. I told them Ive got friends that got free ST for renewing 1 yr contract. NO GO> he then switched me to another rep and the only thing he offered was 2 months free SHOWTIME. Told them no thanks. told them I got a offer from Suddenlink to switch to them for a $300 credit. They still said there was no offer for NFL even with a renewal.

I give up!


I wonder if you have something flagged on your account?

#158 OFFLINE   RD in Fla

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Posted 07 September 2013 - 04:55 PM

I had to speak with Directv today regarding my account (was receiving 721 on some channels and a refresh wasn't working).  After my problem was resolved I inquired as to receiving ST Redzone channel as a stand alone.  Regular CSR transferred me to Retention.  The regular Retention rep said she didn't have access to provide me with Redzone or ST for free so she said if you say the "magic" word I can transfer you to somebody who does.  Naturally, I said, "Supervisor please".  Once connected to a great supervisor named Kevin all went well.  He stated that last year I received ST for free so my account was flagged this year.  I told him I only cared to have Redzone and not all of the games.  He stated that there was a promo for Redzone ala carte and he added it to my account.  Took a bit of time, but I'm satisfed.  The key was getting to the Retention supervisor.  BTW I'm a $200+ a month customer with Premiere and have been with Directv since 1995.  YMMV. 



#159 OFFLINE   KK in CT

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Posted 09 September 2013 - 11:46 AM

Not sure how some are getting Redzone channel as a stand alone.  That's all I'm really interested in.  Tried calling a regular CSR - no help.  Then tried the "promotions" route, but nothing doing there either.  Both times I was told the only way to get that was by subscribing to the NFL Sunday Ticket Max at $59.99/month.  That's way too much to pay for one channel. 



#160 OFFLINE   mhking

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Posted 09 September 2013 - 12:14 PM

I don't know how they set it up for mine - once I got through (I used "Cancel" at the voice prompts), the CSR said at first that he didn't think he could do it, but went away for a bit then came back and said he could do it, no problem. We chatted a bit while he put things through (his mom is a teacher at the high school where my son went to school), and voila. I checked my account later and sure enough, it said Red Zone Channel special offer and no cost. 

I'm sure I'll find out if it really works next week. I enjoyed having the rest of the ST package, but RZC (or the ADD channel as my wife calls it) is all I care about (though I did like being able to glance at the Mix channel once every blue moon). I get pretty much what I need from the RZC.


Wish list of channels for D*: C-Span 3; Sky News International; CBC Newsworld; France24; EuroNews; Eurosportnews; Setanta Sports News; ABC News 24 (Australia); ABC Asia Pacific; Russia Today; NHK World; DW-TV -- Heck, how about an entire English-language international tier so I don't have to keep switching to my Roku?

#161 OFFLINE   crlyon

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Posted 22 September 2013 - 04:30 PM

I came across this thread while looking for options to watch the RedZone channel without paying for Sunday ticket. I called the DTV Customer Service 800 number and responded cancel and close account to the prompts. When the CSR answered I just said I was "calling to see about getting just the RedZone channel by itself". She had me hold for a few seconds then said No problem and activated it immediately at no charge". 

 

I was skeptical that this would work for me because I just signed up for a new two year commitment in Oct 2012 to get the full Sunday Ticket Max for free, so I figured I'd be flagged this year as some previous posters mentioned.

 

So to anyone hesitant to call, it's worth a try. I've been enjoying RZ all day today and will be all season for free...well worth the 3 minute phone call!






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