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Guest Message by DevFuse

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Missing Guide Info WTF


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27 replies to this topic

#1 OFFLINE   Msguy

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Posted 29 August 2012 - 03:20 PM

2 times today this message popped up on my 46 inch HD Screen. Missing Guide Info: Your receiver has not received guide information from the satellite for the past 4 hours Please contact DIRECTV. This has never happend before. What is going on?

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#2 OFFLINE   sigma1914

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Posted 29 August 2012 - 03:24 PM

Sounds like you should Please contact DIRECTV.
If you stop responding to them or put them on ignore, then eventually they'll go away.

#3 OFFLINE   Msguy

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Posted 29 August 2012 - 03:27 PM

Well I selected ok and everything went back to working fine. All of my Guide Data is there. It worked fine for a while then it popped back up on the screen again. I select ok and the message goes away and all my channels are working fine. I did a reset on the receiver that has been getting the message my other receiver in the other room has not shown the message. It's just the receiver in the den where I have been watching television.

#4 OFFLINE   jdspencer

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Posted 29 August 2012 - 03:46 PM

What dish do you have?
What are the signal strengths?
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#5 OFFLINE   Msguy

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Posted 29 August 2012 - 05:04 PM

i did a reset and it seems everything is fine now.

#6 OFFLINE   Beerstalker

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Posted 29 August 2012 - 05:21 PM

I tmight be fine, but you could also have sat reception issues that are causing the guide data not to populate correctly. So it might just end up coming back again in the next day or so. Check your sat signal strengths and what dish you have and we can tell you if that is the issue or not.
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#7 OFFLINE   harsh

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Posted 29 August 2012 - 05:29 PM

Any chance you're from Mississippi or one of the other states that are under the influence of Isaac?

If your view of 119W is obscured by Isaac, that would explain why you're having guide troubles.

Too often we enjoy the comfort of opinion without the discomfort of thought. -- JFK


#8 OFFLINE   sdirv

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Posted 29 August 2012 - 08:11 PM

2 times today this message popped up on my 46 inch HD Screen. Missing Guide Info: Your receiver has not received guide information from the satellite for the past 4 hours Please contact DIRECTV. This has never happend before. What is going on?


I had this happen on several of my receivers last week......I was wondering WTF?? when I realized there had been a REALLY nasty thunder/lightning storm the night before. Reset the only receivers I thought I was having the problem with and then they were OK...then a couple days later I saw the same issue with my upstairs DVR that I seldom actually "look" at....saw the lights on the DECA were out too...Red Button Reset cleared it all up and I was back in business.

#9 OFFLINE   otaliema

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Posted 30 August 2012 - 11:59 AM

I would run a system test on the unit if you get a code in the 40's call DIRECTV unless your in the Isaac influence than wait till that blows over.
A work around if your continuing to get this OSD is to tune to a SD channel off the 101 sat the unit will default to downloading the guide from that channel and it will help reduce the OSD appearance.

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#10 OFFLINE   Jon J

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Posted 30 August 2012 - 01:14 PM

2 times today this message popped up on my 46 inch HD Screen. Missing Guide Info: Your receiver has not received guide information from the satellite for the past 4 hours Please contact DIRECTV. This has never happend before. What is going on?

In all probability your dish needs reaiming. That was the solution when I recently had the same problem. The tech also changed out a decade old LNB for a tiny new one. The Missing Guide Info message stopped after 12 hours.
When news breaks...we fix it.

#11 OFFLINE   ndole

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Posted 30 August 2012 - 01:39 PM

2 times today this message popped up on my 46 inch HD Screen. Missing Guide Info: Your receiver has not received guide information from the satellite for the past 4 hours Please contact DIRECTV. This has never happend before. What is going on?


I can give you a couple of clear possibilities if I know what type of ODU that you have.
"He that is good for making excuses is seldom good for anything else."

#12 OFFLINE   Msguy

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Posted 30 August 2012 - 02:25 PM

I am in Mississippi and it probably was cloud cover from Issac

#13 OFFLINE   revolg

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Posted 30 August 2012 - 02:57 PM

I am in Mississippi and it probably was cloud cover from Issac


Maybe but also knowing his setup should help. Because if he has a slimline 5 lnb, and the 110 or 119 is blocked by a obstruction can also cause this problem as the guide is want those channel info.

#14 OFFLINE   Msguy

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Posted 30 August 2012 - 05:41 PM

My dish is The Slimline 5 and everything is working fine

#15 OFFLINE   billsharpe

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Posted 31 August 2012 - 12:33 PM

This is a great forum, but if a message saying "Please contact DirecTV" appears on my screen I think I would actually give them a call.

The CSR's don't bite...
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#16 OFFLINE   harsh

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Posted 01 September 2012 - 11:39 AM

This is a great forum, but if a message saying "Please contact DirecTV" appears on my screen I think I would actually give them a call.

The CSR's don't bite...

Regrettably, more than a few of them suck.

Too often we enjoy the comfort of opinion without the discomfort of thought. -- JFK


#17 OFFLINE   ndole

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Posted 01 September 2012 - 11:43 AM

Regrettably, more than a few of them suck.


When was the last time that you spoke with one? :grin:
"He that is good for making excuses is seldom good for anything else."

#18 OFFLINE   Racer88

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Posted 01 September 2012 - 04:43 PM

This is a great forum, but if a message saying "Please contact DirecTV" appears on my screen I think I would actually give them a call.

The CSR's don't bite...


Or if you're getting a 24 hour long feeder band dumping non-stop, mostly HEAVY rain on you, you just consider THAT is the problem...:rolleyes:

#19 OFFLINE   fleckrj

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Posted 01 September 2012 - 07:31 PM

If you have a slimeline-5, then you will get the message if you are tuned to a channel on the 103 satellite and you have lost the signal from the 119 satellite. The best workaround I have found is to tune to a SD channel (I used DIY Network) before you turn off your receiver. That way, while you are not actually watching anything, your receiver is getting the guide data from the 101 satellite.

The two long term fixes are to realign the dish if that will help to get the signal from 119 or to switch the LNB to a slimeline-3, which always gets the guide data from 101. I had neighbors trees blocking my view to 119, but since I am on the East Coast and do not care about Spanish Language programming, I had no need for 119. I replaced my slimeline- with a slimeline-3 and have not had any problems since.

#20 OFFLINE   ThomasM

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Posted 05 September 2012 - 06:41 PM

This "119 guide data" situation still puzzles me.

So if you have HD and a slimline 5 dish, the receiver tries to get it's guide data from the 119 but if you have a slimline 3 it gets it from the 101?

What satellite do MY receivers get their guide data from since I get the 101, 110, and 119? (I don't have HD) :confused:

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