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Samsung Smart TVs - Issues/Discussion


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299 replies to this topic

#1 OFFLINE   Scott Kocourek

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Posted 29 August 2012 - 03:52 PM

This is the official Issues and Discussion thread for RVU clients:

Samsung 2011 "D" Smart TVs RVU Client
DIRECTV C31-700 RVU Client

Please note that Samsung 2012 "ES" Smart TVs are not RVU-certified but when they are, this thread will be the correct place for issues and discussion.



We ask that you keep polite and focused within this thread, and post as much detail as possible. If your receiver is set up for network issue reporting, please post the key generated by the receiver.

Being part of the DBSTalk community means working together to help each other document issues and come up with solutions. While everyone gets upset from time to time, this is not the appropriate place for vents or rants. All off-topic posts and discussion will be deleted.


Thanks!

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#2 OFFLINE   Go Beavs

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Posted 30 August 2012 - 09:08 AM

C31 Report ID: 20120830-2E88

Issue:
Unit locked up when I took it out of standby.

Description: Turned on the unit this morning to a grey/white screen with no audio. The unit was non-responsive to remote and from panel commands. I ran a report from the HR34 and performed a RBR on the C31.

Genie, Hx2x, nomad
D* customer since Oct '99


#3 OFFLINE   RAD

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Posted 30 August 2012 - 09:46 AM

C31 Diag Rpt 20120830-37E8

To see if the C31 GR had done any resets overnight I left it powered on with 30skip enabled. This AM I checked and it's back to 30slip so looks like it reset sometime since yesterday afternoon, sent report.

See post My Setup for configuration info.


#4 OFFLINE   johnr9e

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Posted 30 August 2012 - 12:02 PM

The original post in this thread mentions the Samsung 2012 "ES" Smart TVs. Samsung support has apparently previously identified the 2012 EH5300 series as being in line for an RVU software upgrade. Is the original post suggesting that won't happen? (I may exchange my EH5300 for a "dumb" TV if RVU won't be supported on the EH5300s as Samsung 2012 Smart TVs are also not smart enough to support Amazon on Demand.)

#5 OFFLINE   Scott Kocourek

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Posted 30 August 2012 - 12:06 PM

I am pretty sure the 2011 "D" Smart TV had to wait for a FW update when it first came out too but it did eventually get it.

The "EH" "ES" does not have it now but will in the future.

I edited my post, I confused the EH and ES in this post.

I do not know if the EH will get it in the future.

Edited by Scott Kocourek, 30 August 2012 - 01:31 PM.

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#6 OFFLINE   RAD

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Posted 30 August 2012 - 12:09 PM

C31 Diag Rpt 20120830-3E66

Connection path is C31->HDMI->Denon AVR891->HDMI-Mits 3DC->MDMI->Mits Wd73735.

The C31 was powered on while the Denon and Mits were off. Turned on the Denon and AVR about 2 hours ago and just noticed that the 3D channels are grayed out in the guide and if I try to change to one of them, 107, get the error saying not connected to a 3D TV. Generated this report. If I do a power off/on via the remote then the C31 sees I do have a 3D TV.

See post My Setup for configuration info.


#7 OFFLINE   johnr9e

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Posted 30 August 2012 - 12:39 PM

Thanks. A prior bad experience has made me a little paranoid about Samsung after-sale support.

#8 OFFLINE   Stuart Sweet

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Posted 30 August 2012 - 12:57 PM

The original post in this thread mentions the Samsung 2012 "ES" Smart TVs. Samsung support has apparently previously identified the 2012 EH5300 series as being in line for an RVU software upgrade. Is the original post suggesting that won't happen? (I may exchange my EH5300 for a "dumb" TV if RVU won't be supported on the EH5300s as Samsung 2012 Smart TVs are also not smart enough to support Amazon on Demand.)


I'm not sure if the EH series will be certified RVU-compliant. Don't read anything into that, I'm just not sure. I've heard about the ES series, those are the only ones I've heard.
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#9 OFFLINE   Scott Kocourek

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Posted 30 August 2012 - 01:31 PM

I am pretty sure the 2011 "D" Smart TV had to wait for a FW update when it first came out too but it did eventually get it.

The "EH" "ES" does not have it now but will in the future.

I edited my post, I confused the EH and ES in this post.

I do not know if the EH will get it in the future.



Just to be clear, I made a mistake and confused the EH & ES in the previous post and then corrected it.

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#10 OFFLINE   MikeW

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Posted 30 August 2012 - 01:37 PM

I have a Samsung UN55D6400. I wanted to use the TV as a client to try out the feature. I spent nearly an hour on the phone and could not get the TV activated. I was always left with the prompt to call DirecTV to activate the device.

The TV is on Software Version 1209.

The only strange thing about my setup is that I run several networks over the same switch. It requires me to use a subnet mask of 255.255.0.0. Would that be causing an issue with authorization? I don't seem to have any issues with MRV, Pandora, or streaming audio/video through TVersity.

#11 OFFLINE   mjwagner

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Posted 30 August 2012 - 02:00 PM

C31 Diag Rpt 20120830-1D72

Was watching a WHDVR recording from a HR24-500 on C31 GR, when I exited the playback video for the current channel returned but no audio, generated report. When report finished changing to another channel restored audio.


This is interesting. I was under the impression that the C31 would only see and be able to play recordings from an HR34. Has this changed?
Mark

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HR21-200, Samsung UN-60ES8000
C31, Samsung PN-42A450
H25-700, Samsung LN-S3296D

#12 OFFLINE   Stuart Sweet

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Posted 30 August 2012 - 02:06 PM

In the future, HR34 will be able to see recordings from HR24. I'm sorry, I can't give you more details on that at this time.
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#13 OFFLINE   mjwagner

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Posted 30 August 2012 - 02:27 PM

In the future, HR34 will be able to see recordings from HR24. I'm sorry, I can't give you more details on that at this time.


Good to know. That is the only thing holding me back from using RVU at a couple of locations.
Mark

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HR21-200, Samsung UN-60ES8000
C31, Samsung PN-42A450
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#14 OFFLINE   johnr9e

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Posted 30 August 2012 - 03:21 PM

Samsung support won't provide any information on software updates but they provided the following information via their support chat today on 2012 TVs that (can?) support RVU:

"The 2012 models that support the RVU are UN**EH5300 and the series from UN**ES6100 to UN**ES8000."

This list is different from what the one in the old thread.

#15 OFFLINE   Stuart Sweet

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Posted 30 August 2012 - 03:26 PM

There are two pieces to this: Samsung has to write the software and the the RVU Alliance has to certify it.
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#16 OFFLINE   smiddy

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Posted 30 August 2012 - 08:24 PM

HR34-700 0x5b9
C31-700 0x6b1
20120830-2AED

Came home to the HR34 lockedup and the C31s not reaching server. Upon server reboot C31s came to life, but on 10 minute intervals the C31s collectively lose audio/video. The report is a Report All.

Posting in the other threads too.
Aaron 'smiddy' Smith

#17 OFFLINE   Beerstalker

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Posted 31 August 2012 - 09:58 AM

Samsung announced that all 2012 SmartTVs will get RVU support. The 2012 EH5300 series is marketed as a Samsung SmartTV, so I think that it will eventually get RVU support, or Samsung may find themselves in a legal battle.
Sometimes when I reflect back on all the beer I drink I feel ashamed. Then I look into the glass and think about the workers in the brewery and all of their hopes and dreams. If I didn’t drink this beer, they might be out of work and their dreams would be shattered. Then I say to myself, "It is better that I drink this beer and let their dreams come true than be selfish and worry about my liver."
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#18 OFFLINE   RAD

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Posted 31 August 2012 - 11:54 AM

Not having 30skip 'stick' across reboots of the HR34 is a pain but livable until they can fix it.

However not having 30skip 'stick' across power(standby) off/on with a C31 is a real BIG PITA and IMHO needs to be fixed ASAP!

See post My Setup for configuration info.


#19 OFFLINE   RAD

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Posted 31 August 2012 - 11:57 AM

C31 Diag Rpt 20120831-2346

Used Quick Tune on C31 GR to change from ch 36 to ch 355, got video for 355 but no audio, generated report.

See post My Setup for configuration info.


#20 OFFLINE   viclovr

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Posted 02 September 2012 - 04:44 PM

knowing that a regular receiver can have two tvs connected via hdmi, component. etc. but of course has its own set of problems when doing that. is it the same story with the c31?
I may not know as much as the experts but neither did the experts when they themselves were novices.




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