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Samsung Smart TVs - Issues/Discussion


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#126 ONLINE   RAD

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Posted 26 December 2012 - 11:42 AM

Ugh. So in the process of playing with the remotes, I decided to switch over the C31s to RF since IR has proven to be a little sketchy in our setup.

First one switch over no problem, but appears on the second that the 'select & mute' step sent the 'select' to the C31 and bypassed the screen with the magic 6 digit code needed to actually pair the RF from the remote to the C31.

I know from previous efforts with H-receivers this is usually the last 6 digits of the RID, but what is this on a C31? And how can I find it if the remote is inoperable?

Basically stuck with a C31 thinking it has an RF remote and a remote stuck in IR which won't control anything on the C31. Thought I'd seen this discussed here somewhere but couldn't find it, so any help would be appreciated.


Reboot the C31 and when it gets to the Running Self Test screen press select. That will get you into the diagnostic screen and you'll see the RID number you need there.

See post My Setup for configuration info.


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#127 OFFLINE   haddock

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Posted 26 December 2012 - 01:35 PM

Reboot the C31 and when it gets to the Running Self Test screen press select. That will get you into the diagnostic screen and you'll see the RID number you need there.


Thanks. That did the trick.

Not been my morning though as just after I programmed the remote, I switched the C31 off, then back on. When it came up I got the gray screen (but with no other graphics). Checked the HR34 and it was locked up f(no signal directly to TV, not responding to its remote, etc). First time since I've had it that has happened. Resetting the HR34 fixed this at least.

Earlier, I had my first black screen similar to what has been widely discussed here where you get menus and other graphics but no picture. Oddly, that was actually on the Samsung RVU client and not on either of my C31s. At the time, one of the C31s was running and working just fine. Restarting the Samsung didnt help, but resetting the Hr34 cleared that up too.

#128 OFFLINE   billcoff

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Posted 28 December 2012 - 07:34 PM

Not sure I understand Directv and Samsung logic with how RVU is intended to be used on RVU capable TVs.

My understanding after chatting with pretty knowledgeable CSRs is that the Samsung remote has most of the most used Directv functions (Guide, Play List, Menu) when the TV is an RVU (Deca/Ethernet)client (Controls Directtv thru the TV), but just basic functions (Channel Up/Down, no Guide or Playlist) when the TV is connected to the HR34 via HDMI.

This is because as a client, the thought is that the TV would be in another room away from the HR34, so needs the Directv features available on the remote, but if connected directly to the HR34, one would probably use the Directv Remote.

In RVU mode, 3D and PIP are not available.

Why would I buy a TV that has 3D, PIP, and RVU if I didn't want all of those features available?

My setup is I have the Samsung TV UN50ES6500 right next to my HR34 and Router. The TV is connected to HR34 via HDMI and is also an RVU client connected to the router.

A Vulkano Flow sits on top of the HR34 connected by Component. I can be in my den watching programs on my PC or iPad via the Vulkano App while my wife is watching another channel on the Samsung in the Living Room or I could be doing the same while on travel.

But, if my wife wants to watch 3D, she would have to change over to HDMI and use the Directv Remote for Play List and Guide and the Samsung Remote for most other features including AnyNet to control the Sound Bar and Blu-ray Player.

Hopefully, someday 3D and PIP will be available on the TV when used as an RVU client. I am not sure if 3D works on a C31. Also, I would like to see the same functions on the remote.

#129 ONLINE   RAD

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Posted 28 December 2012 - 07:55 PM

Not sure I understand Directv and Samsung logic with how RVU is intended to be used on RVU capable TVs.

My understanding after chatting with pretty knowledgeable CSRs is that the Samsung remote has most of the most used Directv functions (Guide, Play List, Menu) when the TV is an RVU (Deca/Ethernet)client (Controls Directtv thru the TV), but just basic functions (Channel Up/Down, no Guide or Playlist) when the TV is connected to the HR34 via HDMI.

This is because as a client, the thought is that the TV would be in another room away from the HR34, so needs the Directv features available on the remote, but if connected directly to the HR34, one would probably use the Directv Remote.

In RVU mode, 3D and PIP are not available.

Why would I buy a TV that has 3D, PIP, and RVU if I didn't want all of those features available?

My setup is I have the Samsung TV UN50ES6500 right next to my HR34 and Router. The TV is connected to HR34 via HDMI and is also an RVU client connected to the router.

A Vulkano Flow sits on top of the HR34 connected by Component. I can be in my den watching programs on my PC or iPad via the Vulkano App while my wife is watching another channel on the Samsung in the Living Room or I could be doing the same while on travel.

But, if my wife wants to watch 3D, she would have to change over to HDMI and use the Directv Remote for Play List and Guide and the Samsung Remote for most other features including AnyNet to control the Sound Bar and Blu-ray Player.

Hopefully, someday 3D and PIP will be available on the TV when used as an RVU client. I am not sure if 3D works on a C31. Also, I would like to see the same functions on the remote.


First the easy answer, 3D does work with a C31.

For PIP that has been published that it only works on the TV directly, even says that on the DIRECTV web site for the Genie.

Not sure what your issue is about the remote when using thr HR34 when connected to the TV via HDMI. When in that mode you need to use the DIRECTV remote for functions not the Samsung remote. You can program the remote to control the TV and two other devices such as your Blu-Ray player and an AVR.

When using the RVU client DIRECTV originally was to provide a RC71 remote that would have the DIRECTV functions on it but looks like that plan has changed and they just want you to use the Samsung remote. I've seen a cheat sheet which showed which DIRECTV functions matched up to what buttons on the remote but I can't find it now.

See post My Setup for configuration info.


#130 OFFLINE   dhetzel

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Posted 28 December 2012 - 08:48 PM

Hi there,

I have new UN32EH5300F, and it does show RVU from the HR34 in source, but when selected, after it says connecting to RVU, says "This location is not authorized."

I called Directv, but can't seem to find a rep who can figure out how to add it, so I was wondering if you know who you might have worked with. My connection is hardwired ethernet, and it's clear that the TV can see the HR34, but they want to send me a DECA etc etc.

Does the MAC address or something for the TV need to be used when the add the location as authorized to talk to the HR34?

Regards,

Dorn Hetzel
Hogansville, GA

My Samsung UN50ES6500 was delivered yesterday, so I thought I would give RVU a try. Turned on the TV with only ethernet connected to my router. Showed RVU was available. Added client on HR34 and entered PIN on TV. Called DTV to activate. Spent 1/2 hour on phone, because it was her first time doing this. She ordered a DECA, but I don't think I will need it, since it works perfect with just ethernet.

Samsung remote works well with all DTV functions available. What makes this nice for me is I have Vulkano hooked up to the HR34. Now I can change channels when I watching TV on the computer or iPad wihout upsetting my wife.

Also, I have all three HDMI inputs available on the TV for Blu-Ray player, Apple TV, etc.

Read a lot about RVU, but in my wildest dreams did I expect it to be this easy to set up or work this well.



#131 OFFLINE   dhetzel

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Posted 28 December 2012 - 08:54 PM

What do you use for serial number if the client is an RVU TV connected over ethernet instead of a C31 over coax (I guess MAC is self evident, but I spent a couple of hours on the phone with directv today and among other things they couldn't figure out how to input mac or whatever for the samsung tv client)

I activated 3 C31 clients about two weeks ago

I started with the front line CSR's and was transfered to the HR-34 Group every time and they were able to activate them.

You will need to provide the Serial Number and the MAC Address which are on the end of the box or the bottom of the C31 Client. What throws them off is if you purchase thru a retailer, the order is not in their system and they have to manually enter the data.

This was a few weeks ago, so things may have changed from what they were back then.



#132 ONLINE   RAD

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Posted 28 December 2012 - 09:26 PM

Here's a cheat sheet that I found that maps DIRECTV remote keys against a Samsung 2011 model remote control for RVU functions.

Attached Files


See post My Setup for configuration info.


#133 OFFLINE   billcoff

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Posted 28 December 2012 - 11:41 PM

Hi there,

I have new UN32EH5300F, and it does show RVU from the HR34 in source, but when selected, after it says connecting to RVU, says "This location is not authorized."

I called Directv, but can't seem to find a rep who can figure out how to add it, so I was wondering if you know who you might have worked with. My connection is hardwired ethernet, and it's clear that the TV can see the HR34, but they want to send me a DECA etc etc.

Does the MAC address or something for the TV need to be used when the add the location as authorized to talk to the HR34?

Regards,

Dorn Hetzel
Hogansville, GA


The CSR who activated my RVU read from a script. Action on my part was to add a client on the HR34, get a PIN and enter it on the RVU side. It all went pretty routine.

My connection is hard wired just like yours. You don't need a DECA. In fact, it won't work, because it wouldn't be powered. The CSR I spoke with today said I would need a broadband adapted, but if RVU is working over ethernet, nothing else is necessary.

#134 ONLINE   RAD

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Posted 29 December 2012 - 07:14 AM

My connection is hard wired just like yours. You don't need a DECA. In fact, it won't work, because it wouldn't be powered. The CSR I spoke with today said I would need a broadband adapted, but if RVU is working over ethernet, nothing else is necessary.


That seems to be hit or miss with most CSR's requiring a truck roll to install a DECA-BB for a Samsung client at $49, but sometimes you can get them to waive the $49 charge.

See post My Setup for configuration info.


#135 OFFLINE   dhetzel

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Posted 29 December 2012 - 08:57 AM

The CSR who activated my RVU read from a script. Action on my part was to add a client on the HR34, get a PIN and enter it on the RVU side. It all went pretty routine.

My connection is hard wired just like yours. You don't need a DECA. In fact, it won't work, because it wouldn't be powered. The CSR I spoke with today said I would need a broadband adapted, but if RVU is working over ethernet, nothing else is necessary.


In my situation, the RVU TV can pretty clearly communicate with the HR34. The HR34 shows up on the source list and can be selected, followed by a "connecting" message, and then "This location is not authorized." This happens whether or not the HR34 is sitting at the PIN display screen of add a location, and I never get prompted for a PIN on the Samsung RVU TV.

Spoke with a parade of folks at directv who were all convinced my problem was the lack of a DECA, etc. Do they need to "add" my Samsung (and perhaps it's MAC address?) somewhere before this will all work?

[My current setup is an HR34 and a C31 on one dish, connected by coax, and then an HR24 in an outbuilding, with a separate dish, connected to the HR34 by ethernet ONLY. The HR24 can play stuff from the HR34 fine, and the reverse, and as of a recent update, the C31 can see and play stuff from the HR24. My home LAN spans a number of switches in a number of buildings, and I really want to leave the Samsung TV on that LAN since it has access to a number of media servers there]

Edited by dhetzel, 29 December 2012 - 08:57 AM.
fix typo


#136 ONLINE   RAD

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Posted 29 December 2012 - 09:21 AM

In my situation, the RVU TV can pretty clearly communicate with the HR34. The HR34 shows up on the source list and can be selected, followed by a "connecting" message, and then "This location is not authorized." This happens whether or not the HR34 is sitting at the PIN display screen of add a location, and I never get prompted for a PIN on the Samsung RVU TV.

Spoke with a parade of folks at directv who were all convinced my problem was the lack of a DECA, etc. Do they need to "add" my Samsung (and perhaps it's MAC address?) somewhere before this will all work?

[My current setup is an HR34 and a C31 on one dish, connected by coax, and then an HR24 in an outbuilding, with a separate dish, connected to the HR34 by ethernet ONLY. The HR24 can play stuff from the HR34 fine, and the reverse, and as of a recent update, the C31 can see and play stuff from the HR24. My home LAN spans a number of switches in a number of buildings, and I really want to leave the Samsung TV on that LAN since it has access to a number of media servers there]


Please see the PM I send you about your problem.

See post My Setup for configuration info.


#137 OFFLINE   dhetzel

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Posted 29 December 2012 - 09:36 AM

RAD,

Yes, thank you, I got your message. Apparently I haven't posted enough to send you a PM back because I got an error message to that effect when I tried.

I would guess, if the problem is "recognition" of the particular device type by the HR34 (and therefore not a networking problem), that the DECA they insisted on sending me is not going to help...

Apparently, when I re-signed-up with DirecTV a few months ago, they added some sort of "premium support" to my account without mentioning it. So after some time on the phone with the regular support folks, they decided to send me to the "premium" folks who they claimed would know so much more about how to fix my problem. OMG, what a joke, the "premium" folks were way, way, way thicker than the regular support folks, and just completely useless! (Mental note to get on the phone with them today and get that cr*p removed from my account)

I posted one more general description of my problem in the hope that perhaps someone somewhere has found a workaround. Meanwhile I am trying to figure out a kludge of my own :)

Regards,

-Dorn

Edited by dhetzel, 29 December 2012 - 09:59 AM.
fix word repeat and sentence mess


#138 ONLINE   RAD

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Posted 29 December 2012 - 09:57 AM

Dhetzel, no installing a DECA won't solve the problem, but it will make the connection 'supported' since they don't support a direct Ethernet connection. At the moment the only work around is to get a C31 or some other STB to connect to the TV, sorry.

See post My Setup for configuration info.


#139 OFFLINE   dhetzel

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Posted 29 December 2012 - 10:31 AM

I don't want to pay for a C31 that will hopefully soon be redundant, so I am going to go with slaving it to another box using and HDMI splitter and extender and use the Android DirecTV Remote+ app for control. Not a perfect solution but will hopefully get me by until the HR34 can agree to be friends with the 5300 :)

#140 OFFLINE   billcoff

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Posted 29 December 2012 - 12:28 PM

Here's a cheat sheet that I found that maps DIRECTV remote keys against a Samsung 2011 model remote control for RVU functions.

Thanks for posting the cheat sheet. Close to the way mine works, except for:
1. PRE-CH does not work
2. CH LIST or Return brings up Guide
3. D brings up Mini Guide

Again, the remote is a bit frustrating when i try to control the HR34 when connected via HDMI, because there are no buttons for List or Guide. I can get to List by going through Menu and D will bring up the Mini Guide.

#141 ONLINE   RAD

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Posted 29 December 2012 - 01:11 PM

Thanks for posting the cheat sheet. Close to the way mine works, except for:
1. PRE-CH does not work
2. CH LIST or Return brings up Guide
3. D brings up Mini Guide

Again, the remote is a bit frustrating when i try to control the HR34 when connected via HDMI, because there are no buttons for List or Guide. I can get to List by going through Menu and D will bring up the Mini Guide.


Guess I'm still confused a bit, what remote are you trying to use to control the HR34 when connected to the TV via HDMI, it should be the DIRECTV remote?

See post My Setup for configuration info.


#142 OFFLINE   haddock

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Posted 29 December 2012 - 02:28 PM

In my situation, the RVU TV can pretty clearly communicate with the HR34. The HR34 shows up on the source list and can be selected, followed by a "connecting" message, and then "This location is not authorized." This happens whether or not the HR34 is sitting at the PIN display screen of add a location, and I never get prompted for a PIN on the Samsung RVU TV.


Log in to your D* account online and look at your equipment list. If you don't see an entry for 'Samsung RVU TV', then you are not set up correctly. You'll just have to get a rep that can help you, or keep pushing them to get it figured out. Getting my first one set up on Monday took almost an hour on the phone, the second one today took about 5 minutes (I spent longer on hold).

The sequence that worked for me...
1. Switch TV to RVU input which brought up an 'unauthorized' screen that details the procedure
2. Go to HR34 to 'Add Client', which brings up the PIN
3. Back to the TV which had automatically switched to the PIN entry, enter PIN
4. Select 'Add New Client' on the TV, which brings a different 'unauthorized' screen with instructions to call D*
5. Hit the 'Back' button and call D*, when they tell you the client is added to your account, reselect 'Add New Client' on the TV and all should be good

There are no numbers (serial, MAC address, etc) needed to get the TV client activated.

#143 OFFLINE   johnr9e

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Posted 29 December 2012 - 04:12 PM

My experience is similar to dhetzel except I have also tried connecting a Samsung eh5300 directly via a cck and the result is the same - just the "location not authorized" message and not the screens that haddock reported that also provided a procedure to activate. CSR would only try a truck roll. Out of curiosity, is the difference that dhetzel and I don't have a c31 client (i.e., 0 authorized RVU clients) while haddock already had a c31 (at least one RVU client) authorized?

#144 OFFLINE   billcoff

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Posted 29 December 2012 - 05:28 PM

Log in to your D* account online and look at your equipment list. If you don't see an entry for 'Samsung RVU TV', then you are not set up correctly. You'll just have to get a rep that can help you, or keep pushing them to get it figured out. Getting my first one set up on Monday took almost an hour on the phone, the second one today took about 5 minutes (I spent longer on hold).

The sequence that worked for me...
1. Switch TV to RVU input which brought up an 'unauthorized' screen that details the procedure
2. Go to HR34 to 'Add Client', which brings up the PIN
3. Back to the TV which had automatically switched to the PIN entry, enter PIN
4. Select 'Add New Client' on the TV, which brings a different 'unauthorized' screen with instructions to call D*
5. Hit the 'Back' button and call D*, when they tell you the client is added to your account, reselect 'Add New Client' on the TV and all should be good

There are no numbers (serial, MAC address, etc) needed to get the TV client activated.

Exactly the way I set mine up.

#145 OFFLINE   billcoff

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Posted 29 December 2012 - 05:39 PM

Guess I'm still confused a bit, what remote are you trying to use to control the HR34 when connected to the TV via HDMI, it should be the DIRECTV remote?

Sorry for the confusion. My desire is use one remote - Samsung - to control my Samsung TV, Samsung Sound Bar, Samsung Blu-ray player. Also, I will be connecting to Directv 90% of the time as an RVU source, also using the Samsung remote with the features as shown in the cheat sheet you posted.

But, I am selfish. For that 10% of the time I will be controlling the HR34 via HDMI, I still want to use the Samsung remote. Samsung does provide basic settings in this mode.

#146 OFFLINE   haddock

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Posted 29 December 2012 - 06:19 PM

Sorry for the confusion. My desire is use one remote - Samsung - to control my Samsung TV, Samsung Sound Bar, Samsung Blu-ray player. Also, I will be connecting to Directv 90% of the time as an RVU source, also using the Samsung remote with the features as shown in the cheat sheet you posted.

But, I am selfish. For that 10% of the time I will be controlling the HR34 via HDMI, I still want to use the Samsung remote. Samsung does provide basic settings in this mode.


Aside from wanting to use the Samsung remote instead of the one from D*, what's the reason for using the TV as an RVU client instead of using it 100% of the time via the HDMI connection?

Seems you are paying extra ($6 client fee) to have the same TV connected to the HR34 twice, but I can't really see any advantage in this but am sure I'm missing something. As others have noted, if you used the HDMI connection and the D* remote all the time you _should_ be able to control all the devices you mention from that one remote.

#147 OFFLINE   billcoff

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Posted 29 December 2012 - 06:44 PM

Aside from wanting to use the Samsung remote instead of the one from D*, what's the reason for using the TV as an RVU client instead of using it 100% of the time via the HDMI connection?

Seems you are paying extra ($6 client fee) to have the same TV connected to the HR34 twice, but I can't really see any advantage in this but am sure I'm missing something. As others have noted, if you used the HDMI connection and the D* remote all the time you _should_ be able to control all the devices you mention from that one remote.

I have a Vulkano Flow connected to the HR34 via component. If I am at a computer or iPad in another room or on travel, I can watch programs on the HR34 while my wife watches TV on the Samsung via RVU. My youngest son can also watch programs while away at college. Before getting Genie and Whole Home, I had a HR20 and HR23 sitting on top of each other in the living room set up this way with another receiver in a bedroom. In that setup I had a Harmony One, which I never really cared for. For me, the Samsung remote with its Anynet feature is almost ideal. Finally, the HR34 is in a cabinet, so I can control it without using a blaster. I also got rid of Roku and an HDMI switch. I would rather include Directv on my Samsung Remote than trying to control all the Samsung features on a Directv remote.

#148 OFFLINE   haddock

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Posted 29 December 2012 - 07:04 PM

I have a Vulkano Flow connected to the HR34 via component. If I am at a computer or iPad in another room or on travel, I can watch programs on the HR34 while my wife watches TV on the Samsung via RVU. My youngest son can also watch programs while away at college. Before getting Genie and Whole Home, I had a HR20 and HR23 sitting on top of each other in the living room set up this way with another receiver in a bedroom. In that setup I had a Harmony One, which I never really cared for. For me, the Samsung remote with its Anynet feature is almost ideal. Finally, the HR34 is in a cabinet, so I can control it without using a blaster. I also got rid of Roku and an HDMI switch. I would rather include Directv on my Samsung Remote than trying to control all the Samsung features on a Directv remote.


Got it. So the Vulkano is really the main 'display' for the HR34, and the Samsung is just a RVU client as you'd expect. The fact that you have the HDMI cable in place is somewhat incidental.

Not sure how you can get what you want given how limited the Samsung remote actually is. I'm not thrilled with it either, but can live with them since my RVU TVs are in bedrooms so not getting constant use like the C31s with D* remotes. Unless Samsung puts out a better remote or you again go the Harmony (or similar route) I think you're stuck. Even though the D* remote could control your devices, it doesn't fit your scenario.

#149 OFFLINE   haddock

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Posted 29 December 2012 - 07:19 PM

My experience is similar to dhetzel except I have also tried connecting a Samsung eh5300 directly via a cck and the result is the same - just the "location not authorized" message and not the screens that haddock reported that also provided a procedure to activate. CSR would only try a truck roll. Out of curiosity, is the difference that dhetzel and I don't have a c31 client (i.e., 0 authorized RVU clients) while haddock already had a c31 (at least one RVU client) authorized?


I'm not sure the existing client matters too much, since others on here have just the HR34 and Samsung RVU clients with no C31s.

Getting my C31s activated was actually more painful than getting the first TV activated, and that first TV took a good hour on the phone to get sorted out even though I already had the C31s active. Not sure why the call for the 2nd TV went so smoothly/quickly but was glad for it.

From experience as well, I don't see how a truck roll will help anything as the tech will be pretty limited in what he could do. At most, he'd validate the connections then be on the same phone waiting for D* to activate the client on your account.

My TVs are es6500s, so perhaps it could be something on the eh?

If it were me, I'd call D* and persist until they activated the TV client on my account. Once done, if I still couldn't actually connect the TV to the HR35 I'd call Samsung.

#150 ONLINE   RAD

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Posted 30 December 2012 - 11:34 AM

I have heard from a good source at DIRECTV that the EH5300 series of Samsung Smart TV's currently are not supported for RVU. The message that is displayed about the location not being authorized is due to the model number of the TV not being in a list that is kept in the HR34 of valid TV RVU clients, if it's not in the list you'll get the message. Doesn't matter how you are connected, DECA or ethernet, or if you have an available RVU client license on your account. Nothing that you do on your end or the CSR's end can get it working at this time. If you check http://www.rvualliance.org/products you'll see the EH5300 series hasn't even been certified yet by the RVU Alliance. Hopefully it won't take that long to be corrected but based on the past speed of Samsung concerning RVU if you need it now on a EH5300 series TV I think I'd be looking for an alternative means to get DIRECTV on that set, IMHO.

Attached Thumbnails

  • RVU Authorization.JPG

See post My Setup for configuration info.





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