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Guest Message by DevFuse

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D* doesn't want boxes back


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86 replies to this topic

#1 OFFLINE   millertime

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Posted 01 September 2012 - 07:47 AM

I guess I own my H20 and HR20 csr says we no longer want those models returned. Huh fine by me!

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#2 OFFLINE   dondude32

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Posted 01 September 2012 - 08:49 AM

You can only reactivate those boxes. They are dead to anyone else.

#3 OFFLINE   Talent384

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Posted 01 September 2012 - 09:47 AM

Ya... At least in my local market DTV has added those models to the scrap list, no longer recoverable or shipped out to others as refurbished products... Thank goodness!
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#4 OFFLINE   Diana C

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Posted 01 September 2012 - 09:48 AM

The Hx-20 boxes are about 6 years old at this point. Most of them are probably past their mean time between failure rating.

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#5 OFFLINE   Davenlr

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Posted 01 September 2012 - 09:49 AM

My parents just had a HR21 go south, and D* said they dont want it back either.

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#6 OFFLINE   Xsabresx

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Posted 01 September 2012 - 11:01 AM

The Hx-20 boxes are about 6 years old at this point. Most of them are probably past their mean time between failure rating.


I know I got mine 5 1/2 years ago. What a horse it has been. It'll be a sad day when it finally goes.
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#7 OFFLINE   naijai

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Posted 01 September 2012 - 11:28 AM

My parents just had a HR21 go south, and D* said they dont want it back either.



I would recommend holding on to that HR21
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#8 OFFLINE   Podkayne

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Posted 01 September 2012 - 01:27 PM

I know I got mine 5 1/2 years ago. What a horse it has been. It'll be a sad day when it finally goes.


This.

I didn't even get HD until July 2007, and that's when I get my HR20-100. Added a 2TB external and both have been chugging for more than 5 years. I get a persistent "signal on tuner 2" issue that cleans up after a hard boot, but comes back in a few weeks. I also get a "failed external hard drive" every time I do a test, but it keeps on working.

Having been with DTV since Sept 1994 I prefer a stable system. However this one is showing some signs of instability. I've never called DTV and asked for anything for free, but I may try it just to see what my account is worth to them.

#9 OFFLINE   Rich

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Posted 01 September 2012 - 01:39 PM

My parents just had a HR21 go south, and D* said they dont want it back either.


Amazing. They don't want a box back they never should have made in the first place.... :lol:

Rich

#10 OFFLINE   Rich

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Posted 01 September 2012 - 01:42 PM

The Hx-20 boxes are about 6 years old at this point. Most of them are probably past their mean time between failure rating.


Does this have anything to do with depreciation? I know, in industry, most equipment can be depreciated for fifteen years. I have no idea how long that would be for a DVR.

Rich

#11 OFFLINE   CCarncross

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Posted 01 September 2012 - 01:45 PM

Electronics and pc type devices are 3-5 years depending on the company

#12 OFFLINE   Rich

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Posted 01 September 2012 - 01:45 PM

I know I got mine 5 1/2 years ago. What a horse it has been. It'll be a sad day when it finally goes.


Saddens me every time I lose one. I've got one that's rebooting a lot and I have a lot of recordings on it and hate to lose it. I've shut down 3 of them in the last month. Still nothing wrong, just had a chance to upgrade them to 24s.

Rich

#13 OFFLINE   Rich

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Posted 01 September 2012 - 01:46 PM

I would recommend holding on to that HR21


Yup. I'd keep that for a long, long time.

Rich

#14 OFFLINE   hdtvfan0001

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Posted 01 September 2012 - 01:51 PM

If old owned units are still working...there's no reason to get rid of them for a while. It provides a backup alternative in case of emergency.
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#15 OFFLINE   Rich

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Posted 01 September 2012 - 02:01 PM

Electronics and pc type devices are 3-5 years depending on the company


Ah, that makes more sense now. If they can't depreciate the leased receivers there's not much point in servicing them. My wife explained how depreciation works when they came out with the leasing plan and she thought it was a wise decision, at the time. I think I got my first 21-700 (which was a fine DVR, just not as quick as the 20-700s, but very dependable) in 2008, I guess they might be on track to be "unwanted" pretty soon.

Rich

#16 OFFLINE   Diana C

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Posted 01 September 2012 - 02:01 PM

Our HR20-500's external hard drive crashed last week. Since we lost all the recordings, we took the opportunity to replace it with a HR24. Looking at the internal drive, the oldest recording is from 2/2007, so it was at least 5 1/2 years old. DirecTv doesn't want it back, so we'll keep it around as a backup.

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Current setup:
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#17 OFFLINE   Rich

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Posted 01 September 2012 - 02:03 PM

If old owned units are still working...there's no reason to get rid of them for a while. It provides a backup alternative in case of emergency.


I'm gonna sell all my owned 20-700s and hold on to the leased units.

Rich

#18 OFFLINE   Diana C

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Posted 01 September 2012 - 02:05 PM

Does this have anything to do with depreciation? I know, in industry, most equipment can be depreciated for fifteen years. I have no idea how long that would be for a DVR.

Rich


Yes, I made this point as well back when DirecTV initially switched to a leased model. A sold receiver is a sunk cost, a leased receiver is a depreciable asset.

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Current setup:
DirecTV: HR34-700 (1TB) / HR24-100 (1TB) / HR24-500 (1TB) / HR21-700 (320GB) / HR21-100 (1TB) / 2 H25s / C41-500 / SWiM16 / Nomad / CCK

FiOS: 2 Tivo Roamio Pros (6 TB total) / 5 Tivo Minis attached via MOCA


#19 OFFLINE   Rich

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Posted 01 September 2012 - 02:05 PM

Our HR20-500's external hard drive crashed last week. Since we lost all the recordings, we took the opportunity to replace it with a HR24. Looking at the internal drive, the oldest recording is from 2/2007, so it was at least 5 1/2 years old. DirecTv doesn't want it back, so we'll keep it around as a backup.


20-700?

Are you sure the external device wasn't bad and not the HDD?

Rich

#20 OFFLINE   Rich

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Posted 01 September 2012 - 02:12 PM

Yes, I made this point as well back when DirecTV initially switched to a leased model. A sold receiver is a sunk cost, a leased receiver is a depreciable asset.


Yup, the wife thought that was a great move. She's done a lot of work with depreciable assets for large corporations.

My spell checker doesn't recognize depreciable as a word, why is that? Just Googled it and it is a word. Dumb spell checker.... :lol:

Rich




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