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Guest Message by DevFuse

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How long after signing up for service plan before you can make an appt?


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35 replies to this topic

#26 OFFLINE   hoophead

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Posted 25 September 2012 - 06:51 PM

Arggg-I wrote to RaymondG when I meant to write RayC, and I'm afraid each thinks the other is helping me-

In the meantime, --- neither is, and it's all my fault

I sent a pm to ray c when I meant to send to ray g, which then I did.
So, I think each thinks the other is helping but in fact neither has replied.
AT250 with ViP 722 via HDMI to 47" LG in living room and 27" JVC in exercise room. ViP 722 via HDMI to 42" Panny in master bedroom and 27" Philips in another bedroom

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#27 OFFLINE   CeeWoo

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Posted 25 September 2012 - 08:26 PM

I sent a pm to ray c when I meant to send to ray g, which then I did.
So, I think each thinks the other is helping but in fact neither has replied.


LOL-I have discovered the 722k makes an excellent paperweight...but it's not much fun to watch this way.



=========

Just heard from Ray C...he's having a new receiver sent, $15 fee for postage on the old one.
I'm happy again LOL

==========

another edit-was notified today that the $15 postage fee has been waived & I should have the rec in 3 to 5 days :) (I'm remembering why I've been with dish for such a long time now)

Edited by CeeWoo, 27 September 2012 - 10:36 AM.


#28 OFFLINE   runner861

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Posted 26 September 2012 - 12:52 PM

What does the protection plan really cover? My understanding is if you lease a receiver, for example, Dish is responsible for the receiver (at least for repairs the result of normal wear and tear or defective components). I have never had the DPP. I have two 622 receivers and a 211 since 2006. Two of my 622's went bad over the years. I called Dish, and they readily agreed to send me a replacement receiver and an empty box to send the other one back, no cost (except for shipping on one of the replacements). So what is a person really paying for with the DPP?

#29 OFFLINE   Inkosaurus

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Posted 26 September 2012 - 01:42 PM

What does the protection plan really cover? My understanding is if you lease a receiver, for example, Dish is responsible for the receiver (at least for repairs the result of normal wear and tear or defective components). I have never had the DPP. I have two 622 receivers and a 211 since 2006. Two of my 622's went bad over the years. I called Dish, and they readily agreed to send me a replacement receiver and an empty box to send the other one back, no cost (except for shipping on one of the replacements). So what is a person really paying for with the DPP?


with the protection plan you wouldnt have to pay for the shipping on replacements.
It brings the cost of tech work down from 95$ to 15$, and in the case of top tier customers down to 0$.

The only thing it doesnt cover is "user damage", I.e. if you call in and say you accidentally put the remote in the washer. Tough cookie your paying for the replacement and shipping. (So hint hint: Always say it just stopped working, you dont ship the remote back so no sense in telling the truth, they WILL make you pay for it if you indicate you actually broke it).

Or if you send in a receiver and get it replaced, if they find that its been infested with insects your paying for the receiver. Stuff like that.

#30 OFFLINE   722921

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Posted 25 April 2013 - 11:51 AM

So I think I'm past the 120 days but can't find it on the dish site and can't find out where to drop it either.

Any clues?


Hopper feeds the 73" Mitz WD-73640 3D DLP/1080p (and 19" Polaroid LCD/720p via RF)
Joey 1 feeds the 62" Mitz WD-62628 DLP/1080P (and 16" Polaroid LCD/720p via RF)
Joey 2 feeds the new 40" Specter LCD black friday special
Dish America Pkg

#31 OFFLINE   Jim5506

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Posted 27 April 2013 - 08:13 AM

I have a work order in progress so I can't see it on the site, but I think it's under programming, in the list down the middle.


Tuners: Hopper 2000; Hopper w/Sling; 3 Joeys; Samsung SIR-T351; Accurian 6000;2 X HD TiVo; 2 X TiVo Series 2 Stand alone; Panasonic Showstopper 2000
Dish 1000.2 @ 110, 119, 129; dish 500 @ 61.5
Antennas - CM4228; RS U75-R; coathanger; Funke PSP.1922 (stillin the box); paperclip
Displays: Sony VPH D50Q with HD Fury HDMI input; Hitachi 57F59; Sony Bravia LCD;Sanyo 32" LCD; Panasonic 42" plasma
Sony 80GB PS3; Toshiba HD-DVD

Give me a Finco colinear array and I'll rule the world - HA-HA-HA-HA!

#32 OFFLINE   Ray C@DISH Network

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Posted 27 April 2013 - 09:51 AM

You do not have the option to remove the Protection Plan online.  You can call in or provide your account number in a PM and I can assist you further.  Thanks.

 

So I think I'm past the 120 days but can't find it on the dish site and can't find out where to drop it either.

Any clues?



#33 OFFLINE   722921

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Posted 27 April 2013 - 09:56 AM

PM sent


Hopper feeds the 73" Mitz WD-73640 3D DLP/1080p (and 19" Polaroid LCD/720p via RF)
Joey 1 feeds the 62" Mitz WD-62628 DLP/1080P (and 16" Polaroid LCD/720p via RF)
Joey 2 feeds the new 40" Specter LCD black friday special
Dish America Pkg

#34 OFFLINE   lparsons21

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Posted 27 April 2013 - 09:58 AM

You do not have the option to remove the Protection Plan online.  You can call in or provide your account number in a PM and I can assist you further.  Thanks.

 

Sure you can.  It is under 'al a carte'

 

I just did it.


Lloyd
Receiver/Provider: Tivo Roamio Plus/Mediacom
HDTV : Mitsi WD-73742 73" 3D DLP
Surround: Denon AVR-2113ci 7.1 Setup

 


#35 OFFLINE   Ray C@DISH Network

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Posted 27 April 2013 - 11:21 AM

I stand corrected.  Thanks.

Sure you can.  It is under 'al a carte'

 

I just did it.



#36 OFFLINE   722921

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Posted 28 April 2013 - 08:44 AM

Yup, just did it myself also.


Hopper feeds the 73" Mitz WD-73640 3D DLP/1080p (and 19" Polaroid LCD/720p via RF)
Joey 1 feeds the 62" Mitz WD-62628 DLP/1080P (and 16" Polaroid LCD/720p via RF)
Joey 2 feeds the new 40" Specter LCD black friday special
Dish America Pkg




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