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Guest Message by DevFuse

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How long after signing up for service plan before you can make an appt?


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35 replies to this topic

#21 OFFLINE   CeeWoo

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Posted 19 September 2012 - 04:58 PM

IIRC, exchange for a dead receiver is only $15 shipping for return of old uniot, cgheaper than having to sub to DHA for 4 months.

DHA is only indicated if a $95 tech site visit is needed.


Thanks-I had assumed (it appears incorrectly) that they would want a tech visit prior to authorizing an exchange.

My receiver went thru 2 days of resetting at least 3 times a day, but hasn't done that for a couple days now. I have my fingers crossed that it was just a transient problem

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#22 OFFLINE   CeeWoo

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Posted 21 September 2012 - 09:23 AM

Rats...this morning another message like before

Warning 981
Boot Recovery
Vital program information will now be downloaded
Do not disturb or unplug the receiver until this screen disappears

Well-after 30 minutes or so, the screen changed-receiver started up---and then the message reappeared and it's again downloading vital information

I think I'm gonna cry LOL

Didn't take nearly as long to download...but on restart, it happened again
part way thru the process, the screen went blank. Power light is still on but nothing happening

I believe I'm officially sunk :(

Edited by CeeWoo, 21 September 2012 - 09:36 AM.


#23 OFFLINE   Ray C@DISH Network

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Posted 21 September 2012 - 09:27 AM

If you have received this message more than once and unplugged the receiver from the electrical outlet for 10 seconds, a replacement receiver may be needed. Please let me know. Thanks.

Rats...this morning another message like before

Warning 981
Boot Recovery
Vital program information will now be downloaded
Do not disturb or unplug the receiver until this screen disappears



#24 OFFLINE   CeeWoo

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Posted 21 September 2012 - 09:48 AM

If you have received this message more than once and unplugged the receiver from the electrical outlet for 10 seconds, a replacement receiver may be needed. Please let me know. Thanks.


Thanks for the reply Ray...got the message 3 times. I did unplug it and now it keeps giving me the Dish network-starting up screen (even that has powered down & restarted a couple times now). Pretty colors though :)

Oh-funny to see you responded so quickly-while you were doing that I was sending you a PM

thanks guy!

#25 OFFLINE   CeeWoo

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Posted 25 September 2012 - 09:16 AM

Arggg-I wrote to RaymondG when I meant to write RayC, and I'm afraid each thinks the other is helping me-

In the meantime, --- neither is, and it's all my fault

Edited by CeeWoo, 25 September 2012 - 09:53 AM.


#26 OFFLINE   hoophead

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Posted 25 September 2012 - 06:51 PM

Arggg-I wrote to RaymondG when I meant to write RayC, and I'm afraid each thinks the other is helping me-

In the meantime, --- neither is, and it's all my fault

I sent a pm to ray c when I meant to send to ray g, which then I did.
So, I think each thinks the other is helping but in fact neither has replied.
AT250 with ViP 722 via HDMI to 47" LG in living room and 27" JVC in exercise room. ViP 722 via HDMI to 42" Panny in master bedroom and 27" Philips in another bedroom

#27 OFFLINE   CeeWoo

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Posted 25 September 2012 - 08:26 PM

I sent a pm to ray c when I meant to send to ray g, which then I did.
So, I think each thinks the other is helping but in fact neither has replied.


LOL-I have discovered the 722k makes an excellent paperweight...but it's not much fun to watch this way.



=========

Just heard from Ray C...he's having a new receiver sent, $15 fee for postage on the old one.
I'm happy again LOL

==========

another edit-was notified today that the $15 postage fee has been waived & I should have the rec in 3 to 5 days :) (I'm remembering why I've been with dish for such a long time now)

Edited by CeeWoo, 27 September 2012 - 10:36 AM.


#28 OFFLINE   runner861

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Posted 26 September 2012 - 12:52 PM

What does the protection plan really cover? My understanding is if you lease a receiver, for example, Dish is responsible for the receiver (at least for repairs the result of normal wear and tear or defective components). I have never had the DPP. I have two 622 receivers and a 211 since 2006. Two of my 622's went bad over the years. I called Dish, and they readily agreed to send me a replacement receiver and an empty box to send the other one back, no cost (except for shipping on one of the replacements). So what is a person really paying for with the DPP?

#29 OFFLINE   Inkosaurus

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Posted 26 September 2012 - 01:42 PM

What does the protection plan really cover? My understanding is if you lease a receiver, for example, Dish is responsible for the receiver (at least for repairs the result of normal wear and tear or defective components). I have never had the DPP. I have two 622 receivers and a 211 since 2006. Two of my 622's went bad over the years. I called Dish, and they readily agreed to send me a replacement receiver and an empty box to send the other one back, no cost (except for shipping on one of the replacements). So what is a person really paying for with the DPP?


with the protection plan you wouldnt have to pay for the shipping on replacements.
It brings the cost of tech work down from 95$ to 15$, and in the case of top tier customers down to 0$.

The only thing it doesnt cover is "user damage", I.e. if you call in and say you accidentally put the remote in the washer. Tough cookie your paying for the replacement and shipping. (So hint hint: Always say it just stopped working, you dont ship the remote back so no sense in telling the truth, they WILL make you pay for it if you indicate you actually broke it).

Or if you send in a receiver and get it replaced, if they find that its been infested with insects your paying for the receiver. Stuff like that.

#30 OFFLINE   722921

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Posted 25 April 2013 - 11:51 AM

So I think I'm past the 120 days but can't find it on the dish site and can't find out where to drop it either.

Any clues?


Hopper feeds the 73" Mitz WD-73640 3D DLP/1080p (and 19" Polaroid LCD/720p via RF)
Joey 1 feeds the 62" Mitz WD-62628 DLP/1080P (and 16" Polaroid LCD/720p via RF)
Joey 2 feeds the new 40" Specter LCD black friday special
Dish America Pkg

#31 OFFLINE   Jim5506

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Posted 27 April 2013 - 08:13 AM

I have a work order in progress so I can't see it on the site, but I think it's under programming, in the list down the middle.


Tuners: Hopper 2000; Hopper w/Sling; 3 Joeys; Samsung SIR-T351; Accurian 6000;2 X HD TiVo; 2 X TiVo Series 2 Stand alone; Panasonic Showstopper 2000
Dish 1000.2 @ 110, 119, 129; dish 500 @ 61.5
Antennas - CM4228; RS U75-R; coathanger; Funke PSP.1922 (stillin the box); paperclip
Displays: Sony VPH D50Q with HD Fury HDMI input; Hitachi 57F59; Sony Bravia LCD;Sanyo 32" LCD; Panasonic 42" plasma
Sony 80GB PS3; Toshiba HD-DVD

Give me a Finco colinear array and I'll rule the world - HA-HA-HA-HA!

#32 OFFLINE   Ray C@DISH Network

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Posted 27 April 2013 - 09:51 AM

You do not have the option to remove the Protection Plan online.  You can call in or provide your account number in a PM and I can assist you further.  Thanks.

 

So I think I'm past the 120 days but can't find it on the dish site and can't find out where to drop it either.

Any clues?



#33 OFFLINE   722921

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Posted 27 April 2013 - 09:56 AM

PM sent


Hopper feeds the 73" Mitz WD-73640 3D DLP/1080p (and 19" Polaroid LCD/720p via RF)
Joey 1 feeds the 62" Mitz WD-62628 DLP/1080P (and 16" Polaroid LCD/720p via RF)
Joey 2 feeds the new 40" Specter LCD black friday special
Dish America Pkg

#34 OFFLINE   lparsons21

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Posted 27 April 2013 - 09:58 AM

You do not have the option to remove the Protection Plan online.  You can call in or provide your account number in a PM and I can assist you further.  Thanks.

 

Sure you can.  It is under 'al a carte'

 

I just did it.


Lloyd
Receiver : DirecTV Genie HR44-700, Dish Hopper w/Sling & Super Joey
HDTV : Mitsi WD-73742 73" 3D DLP
Surround: Denon AVR-2113ci 7.1 Setup

 


#35 OFFLINE   Ray C@DISH Network

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Posted 27 April 2013 - 11:21 AM

I stand corrected.  Thanks.

Sure you can.  It is under 'al a carte'

 

I just did it.



#36 OFFLINE   722921

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Posted 28 April 2013 - 08:44 AM

Yup, just did it myself also.


Hopper feeds the 73" Mitz WD-73640 3D DLP/1080p (and 19" Polaroid LCD/720p via RF)
Joey 1 feeds the 62" Mitz WD-62628 DLP/1080P (and 16" Polaroid LCD/720p via RF)
Joey 2 feeds the new 40" Specter LCD black friday special
Dish America Pkg




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