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HR24 dying - can you tell me which part?


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69 replies to this topic

#1 OFFLINE   dan42353

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Posted 07 September 2012 - 12:54 AM

Hello, first I would like to say thinks in advance for the help!

After leaving the receiver on all night I walk into the room to find one of my HR24s makes sounds like when you first plug it in (fans start, i think under the noise of the fan I hear the hard drive spin, etc) for about 3 seconds. Then it goes off completely very briefly, then it tries to boot again and makes all the same noises, then it briefly dies again, over and over. IS this common enough where someone can tell me there is a 95% chance it is the hard drive, or a 90% chance it is the power supply?


I own all of my receivers and I am the second owner on all of them so I'm pretty sure I'm allowed to do anything and I have no kind of warranty.

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#2 OFFLINE   dan42353

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Posted 07 September 2012 - 09:54 AM

I was thinking about trying a hard drive since its the easiest part to buy. Does anyone know if that is incorrect?

#3 ONLINE   Laxguy

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Posted 07 September 2012 - 10:31 AM

To test if it's just the HD, you could add one as an external. Save a lot of time if you install a new HD and find it's something else.

I trust you've reset it?
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#4 OFFLINE   Rich

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Posted 07 September 2012 - 12:52 PM

I was thinking about trying a hard drive since its the easiest part to buy. Does anyone know if that is incorrect?


The HDD is the least likely thing to cause the symptoms you report. Might well be the power supply. Is that a 24-500 by any chance? If it is the PS, you'll play hell trying to find one. Tell us what model it is and we might be able to help.

Rich

#5 OFFLINE   Rich

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Posted 07 September 2012 - 12:56 PM

To test if it's just the HD, you could add one as an external. Save a lot of time if you install a new HD and find it's something else.

I trust you've reset it?


I really doubt it's the HDD, but if folks have an external device and a known good HDD, it is the easiest way to find out if the HDD is shot. I've had some bad HDDs, but none with the symptoms the TS reports.

Rich

#6 OFFLINE   The Merg

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Posted 07 September 2012 - 01:37 PM

I really doubt it's the HDD, but if folks have an external device and a known good HDD, it is the easiest way to find out if the HDD is shot. I've had some bad HDDs, but none with the symptoms the TS reports.

Rich


Yup. My initial thinking was that the PSU is bad.

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#7 OFFLINE   cherry919

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Posted 07 September 2012 - 07:27 PM

How about adding the protection plan to your account, then wait a month and make a claim. Leave the protection plan in place long term for good karma and a clear conscience.

#8 OFFLINE   dan42353

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Posted 08 September 2012 - 12:48 AM

The HDD is the least likely thing to cause the symptoms you report. Might well be the power supply. Is that a 24-500 by any chance? If it is the PS, you'll play hell trying to find one. Tell us what model it is and we might be able to help.

Rich


Thank you very much!

It is a HR24-200. I was worried when you said that because I knew two of them were -500's but the only one with a problem is -200. Please tell me this PSU is much easier to find :) If not, can a variable PSU be used?

Thanks again

#9 OFFLINE   Rich

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Posted 08 September 2012 - 09:33 AM

Thank you very much!

It is a HR24-200. I was worried when you said that because I knew two of them were -500's but the only one with a problem is -200. Please tell me this PSU is much easier to find :) If not, can a variable PSU be used?

Thanks again


I don't think the PS boards are interchangeable from model to model and the only way we could find one was to purchase an HR of that model from eBay or CL that's selling for parts. You can usually get them for less than $100. Just make sure the unit you buy "powers up". We (my friend and I) found several on eBay for our 24-500s.

Rich

#10 OFFLINE   Rich

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Posted 08 September 2012 - 10:03 AM

Thank you very much!

It is a HR24-200. I was worried when you said that because I knew two of them were -500's but the only one with a problem is -200. Please tell me this PSU is much easier to find :) If not, can a variable PSU be used?

Thanks again


One of the problems you're gonna run into is the relative rarity of 24-200s. I haven't seen many on eBay or CL. I'll let you know if I do.

Rich

#11 OFFLINE   dan42353

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Posted 14 September 2012 - 12:45 AM

I looked at everything on Ebay and nothing was for the HR24. Are any of the others compatible? I did see an H24 but it seems like it would produce less power than needed since it was meant for a receiver that does not have a hard drive. Is there a way to double check?

I ordered a 2TB hd to put in it so I'll be able to test that theory when it arrives (I wanted to upgrade size anyway).

#12 OFFLINE   P Smith

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Posted 14 September 2012 - 09:50 AM

I would recommend you call for someone proficient in repairs of such devices.
Your choosing path (asking basic questions ) leading nowhere.

Two possible real ways to fix your HR24: a) become a repairman, means be like a working person in TV repair shop B) give your box to such person.

#13 OFFLINE   Rich

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Posted 14 September 2012 - 11:23 AM

I would recommend you call for someone proficient in repairs of such devices.
Your choosing path (asking basic questions ) leading nowhere.

Two possible real ways to fix your HR24: a) become a repairman, means be like a working person in TV repair shop B) give your box to such person.


I can tell him how to fix it, but I can't find a cheap 24-200 that I'd need for the parts.

Nobody, apparently, sells power supplys for the 24s. I've had great success with the 24-500 PSs, but finding one for the 200s seems impossible.

Rich

#14 OFFLINE   dan42353

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Posted 14 September 2012 - 05:17 PM

I would recommend you call for someone proficient in repairs of such devices.
Your choosing path (asking basic questions ) leading nowhere.

Two possible real ways to fix your HR24: a) become a repairman, means be like a working person in TV repair shop B) give your box to such person.


Rich thanks for all your answers!

To anyone suggesting alternatives instead of answers- you must have too much free time. You know you arent helping me and yet you still post. I thought this forum would have more technically minded people.

#15 OFFLINE   P Smith

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Posted 14 September 2012 - 09:27 PM

You don't get it ... Actually Rich in posts #9 and 10 painted the common picture, but you still think about something easy as changing windshield's vipers.

How to teach you to be a repairman of the complicated enough devices, if you don't have basic knowledge ?

It would take much more time and energy than just holding your hands remotely and answering irrelevant questions...

May be I have more time to post here, but you definitely didn't look what technical level of my posts to not judge blindly.

#16 OFFLINE   dan42353

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Posted 14 September 2012 - 09:52 PM

I either missed or forgot what Rich said in post #9 about them not being interchangeable from model to model and specifically stating the HR model is different. I'm sorry. And it sounds like everyone is in agreement that it is as simple as windshield wiper blades if I find a HR24-200 with a working power supply.

I emailed this guy last night
http://cgi.ebay.com/...E:X:AAQ:US:1123

asking if he could plug it up and listen for the fans and/or hd. Thanks again Rich ;) And I guess thanks to you too pecker head for having me reread post #9.

#17 OFFLINE   P Smith

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Posted 14 September 2012 - 11:03 PM

You don't need to demonstrate your ability to humiliate ppl here. Seems to me you're good in it.

As to troubleshooting and fixing device, you must start from obvious steps: get DMM and measure voltages on all PSU rails. It would easy task for 7th grade student. All these levels usually written on silk screen near of inter-board connectors.
At least small thing I could teach you, if not good manners.

#18 OFFLINE   damondlt

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Posted 15 September 2012 - 07:01 AM

Call this place, or go to the website.
http://www.weaknees....ectv-hd-dvr.php

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#19 OFFLINE   P Smith

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Posted 15 September 2012 - 08:45 AM

I should mention: that symptoms what was presented in OP's first post, mostly describing main board problem than PSU. This conclusion based on practical experience fixing many DVRs.

#20 OFFLINE   Rich

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Posted 15 September 2012 - 11:41 AM

I either missed or forgot what Rich said in post #9 about them not being interchangeable from model to model and specifically stating the HR model is different. I'm sorry. And it sounds like everyone is in agreement that it is as simple as windshield wiper blades if I find a HR24-200 with a working power supply.

I emailed this guy last night
http://cgi.ebay.com/...E:X:AAQ:US:1123

asking if he could plug it up and listen for the fans and/or hd. Thanks again Rich ;) And I guess thanks to you too pecker head for having me reread post #9.


You have to know whether or not the front panel lights go on when the HR is powered up to determine if the PS is good or not. No lights, don't buy it. Ask the seller that question.

Rich

#21 OFFLINE   Rich

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Posted 15 September 2012 - 11:44 AM

Call this place, or go to the website.
http://www.weaknees....ectv-hd-dvr.php


Last time I called them, they told me they don't sell power supplys for the HR24s or any D* model. They'll fix it for an unholy price, but they have to be going the same route I do to get the working power supplys.

Rich

#22 OFFLINE   Rich

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Posted 15 September 2012 - 11:49 AM

I should mention: that symptoms what was presented in OP's first post, mostly describing main board problem than PSU. This conclusion based on practical experience fixing many DVRs.


Calm down, Pete. He reported the same symptoms I saw on three 24-500s recently and replacing the PS board fixed each one of them.

But I just reread the thread and have another question for the TS. I'll ask him in another post.

Rich

#23 OFFLINE   Rich

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Posted 15 September 2012 - 11:50 AM

I either missed or forgot what Rich said in post #9 about them not being interchangeable from model to model and specifically stating the HR model is different. I'm sorry. And it sounds like everyone is in agreement that it is as simple as windshield wiper blades if I find a HR24-200 with a working power supply.

I emailed this guy last night
http://cgi.ebay.com/...E:X:AAQ:US:1123

asking if he could plug it up and listen for the fans and/or hd. Thanks again Rich ;) And I guess thanks to you too pecker head for having me reread post #9.


Do the front panel lights come on when you plug in the 24-200?

Rich

#24 OFFLINE   P Smith

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Posted 15 September 2012 - 12:56 PM

Calm down, Pete. He reported the same symptoms I saw on three 24-500s recently and replacing the PS board fixed each one of them.

But I just reread the thread and have another question for the TS. I'll ask him in another post.

Rich


I'm calm ... But I feel something doesn't smell right in your description. How that bad PSUs could turn on a fan (+12V rail), light up LEDs (+5V and +3.3V rails ?) ?
Major question would be the same - did you measure all rails on bad PSUes ?

#25 OFFLINE   Rich

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Posted 15 September 2012 - 01:51 PM

I'm calm ... But I feel something doesn't smell right in your description. How that bad PSUs could turn on a fan (+12V rail), light up LEDs (+5V and +3.3V rails ?) ?
Major question would be the same - did you measure all rails on bad PSUes ?


So far, on three 24-500s, I've heard the HDD spinning and the fan, very briefly, spin and stop. I can see no other way the HDD can get power except from the power supply board. I never said that you see the front panel lit and have a bad PS. If you don't have front panel illumination, it seems to be caused by a bad PS board. A board with more than one output. So, the HDD spins and the fan tries to and the front panel isn't lit up at all. Bad PS.

And no...I didn't measure any voltage and I have no idea what a "rail" is. I keep saying I'm extremely lazy and replacing the PS board and having the HR work properly again is enough for me. It's quick and easy and you need no technical ability other than how to use a Torx wrench and pull connectors apart. Literally a ten minute job once you get the cover off. That's taking your time.

Measure the voltage of a rail.... :lol:

Rich




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