Whew! Very rough start today.
End result - I got my Hopper!
Back story (stop yawning!) the DH & I were full-timers in an RV, roaming from town to town from Canada to Mexico and from California to Maine and all the states in-between.
After 8 long years of this in a 38 ft travel trailer with the DH, 2 dogs, & 4 cats picked up along the way, we were ready to quit and settle in a stick & brick in southern Texas.
So, when we moved in to the old homestead the DH put up the DISH satellite himself, because that's what you do when you full-time in an RV, you put your SAT up then take it down, over & over. We have a little tuner box that allows us to adjust it and have no problems getting all SAT's in 110, 119, & 129. He put it up by the chimney, drilled holes in the roof, dropped the lines in, sealed the holes, mounted the bracket with 3/4 lag bolts (DISH requires only 1/2 in BTW). We got all channels great! He's a handy man I've been married to for 45 years.
Well, I was originally suppose to get the Hopper on Saturday, but Bob said he wasn't allowed to drill a hole in the roof to drop the other cable he needed for the Hopper. That we needed a new satellite, that he would have to mount the new one to the edge of the roof, that the cable would be run on the outside of the house, blah, blah, blah.
We said, uhh, no, you won't, we want it where it's at, period. After much talk he was going to do the job, then all of a sudden he says he can't drill the hole in the roof and can't do the job (after 2 1/2 hours). So, I was 'Hopping' mad! Plus Bob told me I was going to have to pay $50 for every line dropped down the walls for the Joey's! Which Sales had failed to inform me, even though I specifically asked if it would cost extra to run a new cable down the wall as the house was built in 1967 and didn't have existing cable!
I got on the phone with DISH for over an hour and a half. We all agreed that the satellite could be left where it was and they would waive the $100 Hopper fee and one of the $50 Joey fees since I've been with them for 8 years.
So, when the men came today I thought all was well. NOT! DH comes in and tells me they are saying same thing as Bob! So I went out and said what's up with DISH? The right hand (sales) obviously doesn't know what the left hand (techs) is doing! So while they are on the phone with their supervisor I get on the phone once again with the Sales people. Beverly assures me the job can get done. I take the phone outside, put it on speaker and tell the guys, okay, here's what Beverly is saying. She talked to the hub (whatever the heck that is) and they said good to go. The guys tell her, no there's a liability issue about where the satellite is located and they talked to the hub and they said they couldn't do the job!
I tell them all, I'll sign a waiver, or my DH can get up there and drill the stupid hole and drop the line to them in the attic for Pete's sake! They say no they can't. I told Bev, thanks but I'll handle from here. I tell them to get their manager on the phone and let me talk to him. They did. I did. I explained to Al all of the above and that we were not moving the DISH and the Time Warner was now available in our area and Direct TV's whole home set-up was looking better and better. How about the guys just 'accidentally' leave some cable here, I set-up a new appointment, they come back and magically they only have to get in the attic to complete the job. He said, oh, I see what you are saying. He wants to talk to one of the guys. They talk, the guys come back and voile! Now they can do the job, leave the satellite where it is located, blah, blah, blah.
So, now I have a new toy to play with. I will say I do love it already! The new style of setting up your tuners for programming. Being able to see what each room is watching. The tuners being able to 'hop' from room to room if you start recording on tuner 1, but it's in the living room and you want to watch something different, you just switch channels, okay it that you want the live TV in that room and the recording 'hops' to the next available tuner! Fan-freaking-tasic! I love that the guide has the Network Icon next to it so you actually know what that channel is, lol.
If anyone is wondering about switching up from the Vip722K to the Hopper, I would recommend it! I'm loving it so far, but will update later if I find any 'kinks' in the Hopper's armor.
Sorry such a long post, but hope no one else has as much problem getting it installed!
And thanks to you guys, when they started explaining the system and the Joey's I actually was able to understand them because of this forum. I love this place and will pick your brains again if I have any questions. You guys are so helpful and this old woman appreciates it!