How were you able to get CI for free? I was going to call today and haggle. What approach should one take? BTW, I'm used to the ST dance every August.
I call from time to time, and they always give me lots of credits, etc. Here are the keys to success in this area:
1. Always pay your bill on time. NO exceptions.
2. Be a lunatic like me who pays for the highest programming package, and almost every available sports package as well.
3. When you call...be NICE...do not expect anything, and you will not be disappointed.
4. If they are not helpful just thank them for their time and call back later...play CSR roulette and eventually you usually win.
Every year I call in August and they give me more in credits than I pay for Sunday Ticket. They also give me ESPN Game Plan for free.
In December I received an HR34, free of charge, and they did not take back the HR23 I was using.
When I called in September to complain about GolTV going away they said they would add the Spanish package ($15.99 per month) for free...but unfortunately they said due to my location I would need a dish upgrade, which they also offered to do for free....but I passed.
As in anything else, YMMV.