I wish we had choices. My only choices are Dish, TWC, and DirecTV. We had TWC from 1989 until 1999 when we switched to DirecTV. There is no way I would ever go back to TWC, and Dish does not have the programming I want, so DirecTV is my only choice.
I lot can change in 12 years. I'm not endorsing Time Warner, but to judge companies in this business in what things were like more than a decade ago isn't really fair.
I switched from TWC in 1998 and I didn't have any "warm and fuzzy" when I departed. The TWC installer knocked on my door in 2006 pitching triple play and I asked if he could return the following week after I'd researched their HD lineup. No CBS or FOX in HD cinched that choice. In 2009 a TWC tech knocked on my door to let me know they'd upgraded the wiring in my neighborhood, something that there's a snowball's chance in the Bahamas of Verizon doing w/ DSL. After Verizon p*ssed me off one last time in early 2010, I ordered Roadrunner online. Until some company deploys FTTH in my area, I can't see myself switching.
In 1998 I saw TWC as the villain. More than twenty years later I see Verizon in that role. DirecTV...I still feel is a good choice for TV service. I'm just a little tired of the two year commitment at the drop of a hat. You've already recouped your investment in me. Any new equipment I might receive isn't owned anyway. And as I was typing this post I got a call from the Retention. I let them know if I come back I want the HR34. Don't expect it free, so the $99 charge was OK, but they couldn't guarantee my Lifetime DVR service would be reinstated. Appreciate the honestly, but I ended the call right there. Commitment was not brought up, but I'd want that in writing if I'm told there is none.