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THR22 and NBC on Demand ch 1004
Posted 13 September 2012 - 07:01 PM
1- Can access ch 1004 or 1007 on my R22 but not on my THR22
2- Can access all other on demand channels on the THR22
3- Channel 1004 and 1007 do not even show up in the channel list in settings/channels to be checked,unchecked,or marked as fav on the THR22
4- On the THR22 ch 1004 shows on the home screen top picks in the upper left corner but has shows listed that are on "premere" channels
5- When I log into directv.com and browse shows on NBC it tells me they are not available in my package, yet I have local NBC ch21
THR22 has been hooked up a few weeks now.
I am very puzzled and have spent hours researching and trying various ideas to try and fix.
I have spent hours on the phone with Directv and everyone is stumped
I have tried the red reset button.
I tried the receiver refresh from the Directv site.
I tried a clear and delete everything about a week ago and still no luck.
Tried Tivo support but they said they don't support that box.
Any other ideas?
Receiver Model: THR22
Receiver Software Version: 18a
Date/Time/Duration of problem: always
Channel(s) where problem is occurring: 1004 1007
Do you have a Single Wire Multiswitch?: No
Posted 13 September 2012 - 08:25 PM
IMHO, I think it had something to do with the fact that FF could not be disabled for those two channels.
Posted 14 September 2012 - 07:20 AM
Posted 14 September 2012 - 10:17 AM
Wow, ...that is the most clear answer I have found. Last talk with Dtv they said that it was a known issue and that "the engineers" were working on it. My issue with all of that is that if it is a known issue, why do they not make it known to the customer before purchase? Does it affect everyone with the THR22 or just people in certain areas? I mean when I look at the units specs on their website they state that it has VOD capabilities, and they do have footnotes explaining what features it does not support like WHDVR etc. I guess I feel misled.
It affects anyone with a THR22 countrywide, and its only those two channels, but the unit still has many other DOD capabilities. Until recently, the DirecTV website also indicated KidZone was a feature, but that got scrapped before the NR even though it was a feature shown on the website.