Jump to content


Welcome to DBSTalk


Sign In 

Create Account
Welcome to DBSTalk. Our community covers all aspects of video delivery solutions including: Direct Broadcast Satellite (DBS), Cable Television, and Internet Protocol Television (IPTV). We also have forums to discuss popular television programs, home theater equipment, and internet streaming service providers. Members of our community include experts who can help you solve technical problems, industry professionals, company representatives, and novices who are here to learn.

Like most online communities you must register to view or post in our community. Sign-up is a free and simple process that requires minimal information. Be a part of our community by signing in or creating an account. The Digital Bit Stream starts here!
  • Reply to existing topics or start a discussion of your own
  • Subscribe to topics and forums and get email updates
  • Send private personal messages (PM) to other forum members
  • Customize your profile page and make new friends
 
Guest Message by DevFuse

Photo

I pay for leased eq return?


  • Please log in to reply
23 replies to this topic

#1 OFFLINE   dmspen

dmspen

    Hall Of Fame

  • DBSTalk Club
  • 1,488 posts
  • LocationLos Gatos, CA - near San Jose
Joined: Dec 01, 2006

Posted 16 September 2012 - 09:36 AM

I 'upgraded' to a Hopper/Joey system. I received my email that DISH has sent out the boxes to return my leased 622 and 722k. It also says that I may choose to use their return label and they have worked hard to negotiate a better rate than I could get with UPS Fedex, or USPS.

What? I have to pay for the boxes return. Never had to before...

...Ads Help To Support This Site...

#2 OFFLINE   boba

boba

    Hall Of Fame

  • Registered
  • 5,580 posts
Joined: May 23, 2003

Posted 16 September 2012 - 10:21 AM

I 'upgraded' to a Hopper/Joey system. I received my email that DISH has sent out the boxes to return my leased 622 and 722k. It also says that I may choose to use their return label and they have worked hard to negotiate a better rate than I could get with UPS Fedex, or USPS.

What? I have to pay for the boxes return. Never had to before...

For about the last year customers have paid for return. I thought it was only on cancelled accounts though.

Normally on an upgrade the installer picks up the old equipment. Your upgrade in " " suggests you had a better idea so maybe the added expense is part of that better idea.

#3 OFFLINE   coldsteel

coldsteel

    Hall Of Fame

  • Registered
  • 1,984 posts
Joined: Mar 28, 2007

Posted 16 September 2012 - 10:52 AM

Sounds like his 'upgrade' entailed an account in another's name. So, he probably cancelled his old account. Therefore a fee to return the leased equipment would be correct.

But, I'm just extrapolating here...
DISH 625 dvr

The opinions posted on this site are my own and do not represent DISH Network's positions, strategies or opinions. Unless I decide to be bad or call out an idiot...

#4 OFFLINE   James Long

James Long

    Ready for Uplink!

  • Super Moderators
  • 40,964 posts
  • LocationMichiana
Joined: Apr 17, 2003

Posted 16 September 2012 - 11:09 AM

Perhaps 'upgraded' is just buyers remorse wishing that he had not. Not everyone who completes the upgrade considers Hopper/Joey to be that much better once they start tripping over the limitations (tuner conflicts, no OTA, minor bugs that feel major).

If you closed your old account the $15 fee per shipping label is normal. If you upgraded it is odd that the installer didn't take the old boxes. Unless you somehow managed an upgrade by mail (perhaps purchasing a Hopper/Joey system from a retail website?).

All the facts have not yet been exposed.

#5 OFFLINE   n0qcu

n0qcu

    Legend/Supporter

  • Gold Members
  • 1,174 posts
Joined: Mar 23, 2002

Posted 16 September 2012 - 02:59 PM

I believe DISH puts the exact same paperwork in every "return" box so that is why it would be mentioning 'cost' to return the equipment.
Kevin

3 Hoppers
3 Joeys, all wireless
1 Hopper 2.0
YES, all Hoppers can see the recordings on any Hopper.


#6 OFFLINE   boba

boba

    Hall Of Fame

  • Registered
  • 5,580 posts
Joined: May 23, 2003

Posted 16 September 2012 - 03:34 PM

I believe DISH puts the exact same paperwork in every "return" box so that is why it would be mentioning 'cost' to return the equipment.

I believe so far he has only received an email, no boxes.:):):)

#7 OFFLINE   Stewart Vernon

Stewart Vernon

    Excellent Adventurer

  • Moderators
  • 20,262 posts
  • LocationKittrell, NC
Joined: Jan 07, 2005

Posted 16 September 2012 - 03:39 PM

Knowing what "upgrade" in quotes means probably would help towards an answer.

Also... frankly, since Dish doesn't charge shipping to SEND customers equipment, I think asking for customers to pay shipping on a return after canceling service is fair.

-- !rotaredoM mA eM

What I do when I'm not here


#8 OFFLINE   tampa8

tampa8

    Godfather/Supporter

  • Registered
  • 1,873 posts
Joined: Mar 30, 2002

Posted 16 September 2012 - 07:08 PM

To my knowledge, when you upgrade especially if it entails a new contract and specifically upgrade to the Hopper, you do not pay for the return of equipment, but that's because Dish usually insists an installer do the work and they take the old equipment. Is there something being left out of the OP perhaps?

#9 OFFLINE   dmspen

dmspen

    Hall Of Fame

  • Topic Starter
  • DBSTalk Club
  • 1,488 posts
  • LocationLos Gatos, CA - near San Jose
Joined: Dec 01, 2006

Posted 17 September 2012 - 08:09 AM

'Upgrade' was merely my cynicism peeking out. I always doubt whether new systems will be better than the established systems.

I did not change anything in my account/contract other than accept the 2 year commitment. I even asked the installers if they were taking the boxes. They said DISH was sending me boxes (not yet received). I'll update when I receive the boxes.

If the electronics are valuable enough to return, DISH should either have the installers take them or pay for shipping (IMO).

#10 OFFLINE   coldsteel

coldsteel

    Hall Of Fame

  • Registered
  • 1,984 posts
Joined: Mar 28, 2007

Posted 17 September 2012 - 10:49 AM

If you went thru someone local instead of calling in to get the Hopper upgrade, then Dish would send you boxes, but should not be charging S&H. Not in this case.
DISH 625 dvr

The opinions posted on this site are my own and do not represent DISH Network's positions, strategies or opinions. Unless I decide to be bad or call out an idiot...

#11 OFFLINE   tampa8

tampa8

    Godfather/Supporter

  • Registered
  • 1,873 posts
Joined: Mar 30, 2002

Posted 18 September 2012 - 01:06 PM

I did not change anything in my account/contract other than accept the 2 year commitment.


Exactly what I said. :) And your installer should have taken the boxes. In fact they usually insist. If you don't want to pay either call the installer and have them return the boxes, or contact a DIRT member here and see if they can get the cost waived, or give you programming or a discount to make up for the cost.

#12 OFFLINE   DoyleS

DoyleS

    Icon

  • Registered
  • 1,005 posts
Joined: Oct 21, 2002

Posted 18 September 2012 - 01:07 PM

My last upgrade about 2 months ago was from a 211 to a 722K and the Dish installer took the old leased 211 with him along with my old Dish 500 and 300 and associated DP34s that were upgraded to a Dish 1000.2
Receivers= 722K, 722, 211K,
Dishes=Dish1000.2
Sling Adapter

#13 OFFLINE   Michael P

Michael P

    Hall Of Fame

  • Registered
  • 2,959 posts
Joined: Oct 27, 2004

Posted 18 September 2012 - 02:52 PM

It also says that I may choose to use their return label and they have worked hard to negotiate a better rate than I could get with UPS Fedex, or USPS.

What am I missing here? There return label is post-paid. I have returned many DVR's to dish and have always received a post-paid return label. I just take it to UPS and there is no charge to me at all.

#14 OFFLINE   tampa8

tampa8

    Godfather/Supporter

  • Registered
  • 1,873 posts
Joined: Mar 30, 2002

Posted 18 September 2012 - 06:29 PM

I don't think that is post paid. That's the info provided when you cancel service and you return equipment. You have a choice of their label or if you think you can send it cheaper your label. If you use their label you are charged that cost. If you use your label of course you are not. I don't think there would be a need to mention anything about cost if they were sending a pre-paid label....

#15 OFFLINE   nmetro

nmetro

    Godfather

  • Registered
  • 717 posts
Joined: Jul 11, 2006

Posted 18 September 2012 - 07:16 PM

Perhaps 'upgraded' is just buyers remorse wishing that he had not. Not everyone who completes the upgrade considers Hopper/Joey to be that much better once they start tripping over the limitations (tuner conflicts, no OTA, minor bugs that feel major).

If you closed your old account the $15 fee per shipping label is normal. If you upgraded it is odd that the installer didn't take the old boxes. Unless you somehow managed an upgrade by mail (perhaps purchasing a Hopper/Joey system from a retail website?).

All the facts have not yet been exposed.


Actually, it is $17 per package. Smaller receivers like two 211s can be sent in one box. But, the original poster's equipment would have to be in two packages, so $34. As I just closed my account, I thought this fee only applied to account closures; but it is not the case.

#16 OFFLINE   James Long

James Long

    Ready for Uplink!

  • Super Moderators
  • 40,964 posts
  • LocationMichiana
Joined: Apr 17, 2003

Posted 18 September 2012 - 07:46 PM

I forgot the fee increase. It is a shame that the installer could not simply take the receivers with them.

#17 OFFLINE   dmspen

dmspen

    Hall Of Fame

  • Topic Starter
  • DBSTalk Club
  • 1,488 posts
  • LocationLos Gatos, CA - near San Jose
Joined: Dec 01, 2006

Posted 19 September 2012 - 08:00 AM

I specifically asked the installers if they would take the receivers. The answer was No and DISH would send boxes.

#18 OFFLINE   Jhon69

Jhon69

    Hall Of Fame

  • Registered
  • 4,640 posts
Joined: Mar 27, 2006

Posted 19 September 2012 - 09:01 AM

I specifically asked the installers if they would take the receivers. The answer was No and DISH would send boxes.



Which in my opinion is better,I just can't trust anyone but myself to return receivers so I don't get charged the nonreturn amount on my account.

I also write down the tracking number(s) and follow it home,when it shows delivered I also print out a copy for my records.;)

#19 OFFLINE   dmspen

dmspen

    Hall Of Fame

  • Topic Starter
  • DBSTalk Club
  • 1,488 posts
  • LocationLos Gatos, CA - near San Jose
Joined: Dec 01, 2006

Posted 21 September 2012 - 07:53 AM

I talked to DISH DIRT guy. He investigated anf found that I had been sent the emails that would normally go to someone who is cancelling their account.

No charges should occur.

#20 OFFLINE   Stewart Vernon

Stewart Vernon

    Excellent Adventurer

  • Moderators
  • 20,262 posts
  • LocationKittrell, NC
Joined: Jan 07, 2005

Posted 21 September 2012 - 10:55 AM

Good to know... and that certainly makes more sense.

-- !rotaredoM mA eM

What I do when I'm not here


#21 OFFLINE   tampa8

tampa8

    Godfather/Supporter

  • Registered
  • 1,873 posts
Joined: Mar 30, 2002

Posted 21 September 2012 - 12:39 PM

Good news. That's how it's always been with Dish.

#22 OFFLINE   TBoneit

TBoneit

    Hall Of Fame

  • Registered
  • 2,291 posts
Joined: Jul 27, 2006

Posted 21 September 2012 - 12:53 PM

Not an issue in this case but everybody complains about paying to return equipment on a closed account. I look at it this way:

If I lease a Car I can either return it to the dealer or have it towed there at my expense. They are not going to come pick it up for free. If I drive it there I'm paying with my valuable time that is lost doing the return.

Thus I do not see the difference when Dish charges for return shipping.

Just another way of looking at it.

TB
Remember when your kids were the TV set's remote control?

#23 OFFLINE   James Long

James Long

    Ready for Uplink!

  • Super Moderators
  • 40,964 posts
  • LocationMichiana
Joined: Apr 17, 2003

Posted 21 September 2012 - 03:54 PM

If I lease a Car I can either return it to the dealer or have it towed there at my expense. They are not going to come pick it up for free.

They probably didn't deliver it either. Returning it to the point of lease makes sense.

The cable companies want their stuff returned as well ... when I cancelled cable internet a few years ago I had to return the modem to their office - which was tucked away in an industrial park. During business hours.

It is good to see the OP won't be paying for the return of the equipment he upgraded. I'm glad that it is not one of those "new charges" that DISH seems to come up with just when we thought we knew the pricing structure.

#24 OFFLINE   drjohn14

drjohn14

    New Member

  • Registered
  • 3 posts
Joined: Jun 07, 2006

Posted 21 September 2012 - 04:09 PM

Cut and paste from Dish business rules state:

Return of Previously Leased Receivers:
Customers who exchange leased receivers under this Plan
must return their exchanged receivers directly to DISH;
DISH will provide boxes and shipping instructions to the
customer. Retailers may not return equipment on a customer’s behalf.




Protected By... spam firewall...And...