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Guest Message by DevFuse

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Dish cancelling my account?


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63 replies to this topic

#61 OFFLINE   Inkosaurus

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Posted 26 September 2012 - 01:54 PM

. Now, you could call up and tell them you're filing a complaint with the BBB, which may or may not get you any action or resolution,


lol.

This will accomplish one of two things.
Him speaking to a CSR that doesnt care, will put him on mute and laugh/chuckle.

Or,
That CSR will just transfer him to the ERT department again.

Something to keep in mind, if you keep speaking to ERT you can get flagged as a trouble customer and then all of your calls will always be instantly transfered to ERT.

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#62 OFFLINE   runner861

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Posted 26 September 2012 - 03:14 PM

Where is the DIRT team in all of this?

#63 OFFLINE   Inkosaurus

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Posted 26 September 2012 - 05:59 PM

Why would they get involved ERT is handling it.

#64 OFFLINE   wyy183

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Posted 08 October 2012 - 01:54 PM

Thought I would post some updates - I will be asking additional questions in the appropriate forums at a later time.

E* cancelled me on 9/24. I have until 10/24 to return my 922 receiver. After a call, I have been credited for the $17 shipping cost of the receiver. Receiver is disconnected from satellite and network, and still functions. Which is good, as I'm dumping 7-10 movies/events to PVR. Approximately 80 events to go at this moment. Shouldn't be a problem getting it back on time.

I signed up with D* about two weeks ago. HR34/700, H25-500. AM21 was connected this morning. All seems to be working just fine. I just ordered AV-cable for H25 from Amazon a while ago. That will go to PVR when I finish with the 922.

I got Choice Xtra, had a referral, so my rate is about half of what I was paying with E*.

I've had one issue with my HR34, and that was taken care of when a software update arrived the next morning. They have followed up multiple times to make sure that all is working the way that I want.

So far, I'm happy with the D* system.




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