You're also have to factor in the cost of installations. 2 HMC automatically require a SWM 16 as opposed to a SWM 8. There could also be future software changes that would cause issues with multople HMC's on an account that causes conflicts with RVU. Then there's the cost of the HMC itself vs the leased price.
Again, you try and put the blame back on the customer for "ingoring the rules". Directv's track record of making sure distributors place customers on notice of key, material terms isn't the greatest (see the issues when the lease program first came into fruition).
If you think it is a good business practice to shut a DVR a customer has dropped $399 for the pleasure of leasing because they had no idea about an arbitrary rule and D*'s own employees allowed them to activate that same receiver, then I can't help that.
I don't "blame" anyone but anyone who reads this board knows that there are people who play "the game" to get what they want. They lie, threaten, call back until they get someone who doesn't know, or care, about what should actually be done, or they just email Ellen's team non stop. Now some people will say it's DIRECTV's fault if someone can get them to do it. Just like it's a person's fault when they get scammed by someone. If someone now ignores, or isn't told, about the rule of one HMC then it doesn't matter because the system has rules in place that will stop it. This will allow the person to contact their seller and return the unit. Since it's not activated there should not be an issue with a return.
You choose to think people didn't do this intentionally and some may not have. However most knew the rule and chose to ignore it thinking that if they could get it activated then DIRECTV would give them a pass. This is how it's happened in the past but not on this issue. I'm not sure why you always pioneer the argument about this but the bottom line is that DIRECTV has the right to do so. If you don't like it fine but it's not going to change no matter how many threads you keep bringing it up. How many instances have you seen where this has happened? I bet less people were impacted than the amount of posts you have made about it.
Edited by Shades228, 28 September 2012 - 08:55 PM.
All comments are my own. Unless specifically stated, my views do NOT represent the views of DIRECTV