I honestly don't know what to tell you. The CSR from whom I ordered the HR-34 didn't give me a heads up about the lack of a second HD receiver.
While the installer was there, I called D* and the first CSR tried to tell me there was an additional fee involved. When I corrected him, he then came back and told me the computer system was not allowing him to authorize Whole Home on my account. A transfer to technical support later and I was told that the problem was the R22 being a standard def unit.
just curious have you went into the menu of the HR34 to
It should say "authorized" or "not authorized".
your R22 would also need a receiver Deca on the back of it to do whole home.
Its just funny that Directv will authorize a new account with a HDDVR and standard receivers that arent even capable of Whole Home, And yet Not authorize an account with 2 receivers that are both capable.