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Dtv credits


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10 replies to this topic

#1 OFFLINE   scb2k

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Posted 22 September 2012 - 03:36 PM

So I got directv to provide me with a few credits:

Free HD 24/mo 10 off
Plus HD Dvr ebill/6mo 10 off
Hbo/sho/starz/max 5/mo 5 off
Plus HD Dvr ebill 24/mo 5 off

Then hey gave me the usual first receiver off 6 off

Anyway bill says 158.99 minus 39.82 credits + 1.68 taxes for a total of 144.67!

That does not seem right the total should be around 125. So my question since it appears that the credits were given to me during the middle of my billing cycle and were applied to previous bill will they take effect next cycle?

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#2 OFFLINE   TBlazer07

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Posted 22 September 2012 - 06:09 PM

So I got directv to provide me with a few credits:

Free HD 24/mo 10 off
Plus HD Dvr ebill/6mo 10 off
Hbo/sho/starz/max 5/mo 5 off
Plus HD Dvr ebill 24/mo 5 off

Then hey gave me the usual first receiver off 6 off

Anyway bill says 158.99 minus 39.82 credits + 1.68 taxes for a total of 144.67!

That does not seem right the total should be around 125. So my question since it appears that the credits were given to me during the middle of my billing cycle and were applied to previous bill will they take effect next cycle?


You're obviously not seeing something because $158.99 - $39.82 does not equal $144.67.

#3 OFFLINE   mattprice86

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Posted 24 September 2012 - 08:25 PM

Any time they add a credit, it does not start until the next billing cycle. On your bill, look at the dates for the credits.

#4 OFFLINE   philtec

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Posted 24 September 2012 - 09:22 PM

$158.99 - $39.82 + $1.68 = $120.85

#5 OFFLINE   Dazed & Confused

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Posted 25 September 2012 - 06:21 PM

This smacks of a "Look at all the credits I got" thread. :lol:
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#6 OFFLINE   RollsRoyce

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Posted 26 September 2012 - 06:53 AM

credits dont start until the next billing cycle, but im willing to bet that you paid a reduced amount from what your bill said, example: you got a bill saying you owed 150$, you called in and got those credits applied to your account, so instead of paying the 150$ you paid 120$, which is the bill you got (150$) minus the credits you got (30$ total), but you were actually supposed to pay the 150$ like the bill said, because the credits dont start until next bill

#7 OFFLINE   mattprice86

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Posted 26 September 2012 - 07:48 AM

Rolls is exactly right. If you have an amount due at the time the credits are applied, still pay the full amount due

#8 OFFLINE   RollsRoyce

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Posted 26 September 2012 - 07:56 AM

Rolls is exactly right. If you have an amount due at the time the credits are applied, still pay the full amount due


it makes me mad that you put what i said into such simple terms lol. When i posted that i was thinking "will anyone even understand what im saying" but you made it sound so simple :s why didnt i think of putting it that way xD
I'm that person you talk to on the phone when you call DirecTV
I Do Billing For DirecTV ;)
My posts reflect my OWN opinions, not those of DirecTV

#9 OFFLINE   mattprice86

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Posted 26 September 2012 - 08:27 PM

it does help that i work for dtv as well! what department are you in rolls?

#10 OFFLINE   scb2k

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Posted 28 September 2012 - 10:18 AM

credits dont start until the next billing cycle, but im willing to bet that you paid a reduced amount from what your bill said, example: you got a bill saying you owed 150$, you called in and got those credits applied to your account, so instead of paying the 150$ you paid 120$, which is the bill you got (150$) minus the credits you got (30$ total), but you were actually supposed to pay the 150$ like the bill said, because the credits dont start until next bill



Thank you for confirming! I was able to talk to a very helpful representative that confirm the same.

Great to see someone from DTV answer my question on here!

I appreciate it!

#11 OFFLINE   RollsRoyce

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Posted 28 September 2012 - 11:08 AM

Thank you for confirming! I was able to talk to a very helpful representative that confirm the same.

Great to see someone from DTV answer my question on here!

I appreciate it!


Glad I could help. :)
I'm that person you talk to on the phone when you call DirecTV
I Do Billing For DirecTV ;)
My posts reflect my OWN opinions, not those of DirecTV




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