Well I'm going to call tomorrow and see what they can do because this thing is unbearable, and if I'm going to be using DirecTV full time I am NOT using this thing.
I am getting a whole home DVR...does that mean the DVRs will be different?
Whole Home DVR could be a 20, 21, 22, 23 or 24. But since you have a 22 and you get it replaced, you will get another refurb 22 because its in the system on your account. I had a shiny black HR21-200 that took a dump a couple months ago and I got a shiny black HR21-100 to replace it, even though I have a bunch of HR24's active on my account.
I have all of the HR's- 20, 21, 22, 24, 34 and THR22 receivers. When I upgraded my old HR10's, they sent me 3 HR23's. After two months of hell, I could not take the slowness anymore. This was over 2.5 years ago. The 23's were slower than the 22's because of the built in DECA I guess. I complained enough on one phone call to four different departments, and after an hour on the phone, they agreed to swap the 3 HR23's for HR24's.
My DirecTV experience of receivers fastest to slowest......HR24-100, THR22, HR20-700, HR20-100, HR21, HR22 then lastly HR23. And I disabled scrolling effects, have AM21's and record a lot of crap!
Hope this helps.