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Guest Message by DevFuse

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Nomad - Your DIRECTV account has been disabled


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91 replies to this topic

#76 OFFLINE   JAYPB

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Posted 13 November 2012 - 08:30 AM

This account disabled BS is back AGAIN. I'm seeing it again this morning too.

Directv updated the firmware of our Nomads recently, which appears to have went without incident, but now this happens again for third time in the few months.

This is the third time Nomad authorizations have stopped working in the last couple months :mad:

9/25/12
10/2/12
11/13/12

All of these dates are on Tuesdays.

Directv Nomad department didn't have a case open until I called this morning. They are working on it now...for what that is worth.


Thanks for calling. I had to leave for work at 6 when I noticed the issue....I just have no patience for calling....especially when the usual answer I get is surprise that the "system" is down on the user/nomad clients end.

And apparently you called a few hours after several of us noticed it...yet D* didn't have a case open until that point. Interesting. Are there like 42 people nationally using this thing? Or are they all just as pissed off and irritated as the rest of us and don't call because they know in 12 hours or so things will "work themselves out"....?
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#77 OFFLINE   hdtvfan0001

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Posted 13 November 2012 - 09:07 AM

This account disabled BS is back AGAIN. I'm seeing it again this morning too.

DirecTV updated the firmware of our Nomads recently, which appears to have went without incident, but now this happens again for third time in the few months.

This is the third time Nomad authorizations have stopped working in the last couple months :mad:

9/25/12
10/2/12
11/13/12

All of these dates are on Tuesdays.

DirecTV Nomad department didn't have a case open until I called this morning. They are working on it now...for what that is worth.

Interesting information. Thanks for sharing.

The last couple of times this occurred...it was due to an upgrade/update on their servers on the DirecTV end. Once that got done...everything was fine again.
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#78 OFFLINE   Mike_TV

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Posted 13 November 2012 - 10:07 AM

Thanks for calling. I had to leave for work at 6 when I noticed the issue....I just have no patience for calling....especially when the usual answer I get is surprise that the "system" is down on the user/nomad clients end.

And apparently you called a few hours after several of us noticed it...yet D* didn't have a case open until that point. Interesting. Are there like 42 people nationally using this thing? Or are they all just as pissed off and irritated as the rest of us and don't call because they know in 12 hours or so things will "work themselves out"....?


It is extremely frustrating to call about issues with Nomad to the point where I feel it's not worth it. You have to run through the typical string of prompts about resetting your Directv receiver, etc before you can get to technical support. Then it's onto another group that handles Nomad. And then, it's a laundry list of questions about your router, version of the software, what color are the lights, etc. This is all required even though I told them about the authorization issues before, it happens on a Tuesday, etc.

I really do feel as if there are only a couple hundred of Nomads out in the wild. Out of there are a handful of us that come here to troubleshoot. What are the other customers doing when their Nomad fails? Do all of them call in and do the "unistall/reinstall" every client on their PC, iPhone and iPad each time this authorization issue pops up?

I feel like a beta tester for Nomad with zero support for over a year now who is out of $150 in cash and countless hours of my precious free time.

#79 OFFLINE   dennisj00

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Posted 13 November 2012 - 10:07 AM

Yep, took the iPad with me this morning while waiting and 'Your account is disabled'.

Back home and PC client gives the same.

We don't own the hotel . . . We don't know when we check out!

My Setup / Weather at Lake Norman!/ Boathouse BEES
DLB, MRV, nomad, HDGUI are HERE! . . . We're DONE!


#80 OFFLINE   JAYPB

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Posted 13 November 2012 - 10:11 AM

It is extremely frustrating to call about issues with Nomad to the point where I feel it's not worth it. You have to run through the typical string of prompts about resetting your Directv receiver, etc before you can get to technical support. Then it's onto another group that handles Nomad. And then, it's a laundry list of questions about your router, version of the software, what color are the lights, etc. This is all required even though I told them about the authorization issues before, it happens on a Tuesday, etc.

I really do feel as if there are only a couple hundred of Nomads out in the wild. Out of there are a handful of us that come here to troubleshoot. What are the other customers doing when their Nomad fails? Do all of them call in and do the "unistall/reinstall" every client on their PC, iPhone and iPad each time this authorization issue pops up?

I feel like a beta tester for Nomad with zero support for over a year now who is out of $150 in cash and countless hours of my precious free time.


Your last paragraph pretty much sums up my feelings as well! Suffice to say my wife, who doesn't care about why something doesn't work---just that it DOESN'T WORK...is asking why I spent so much $$$ on something that's always having issues. I swear if I could've gotten the Archos portable units to work more reliably (hardware wise) I would've kept going in that direction.

With the Nomad's it's the software side that seems to always be the issue (or should I say NOT the hardware side)

:eek2:
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#81 OFFLINE   Rtm

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Posted 13 November 2012 - 12:41 PM

Mines ****ed up again and was last night as well.

#82 OFFLINE   RAD

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Posted 13 November 2012 - 03:35 PM

Looks like the problem has been corrected at this time at least for my PC client. IOS client still showing account has been disabled.

See post My Setup for configuration info.


#83 OFFLINE   Steve

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Posted 13 November 2012 - 03:50 PM

Looks like the problem has been corrected at this time at least for my PC client.

I'm still seeing the "invalid e-mail or password" on the PC client, which is apparently a different issue.

IOS client still showing account has been disabled.

Ditto for the NR iOS client.
/steve

#84 OFFLINE   RAD

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Posted 13 November 2012 - 04:27 PM

Tried the IOS client on my iPad, which I never started today, and it came right up. Tried the iPhone and it still had the account disabled error, so I uninstalled/reinstalled it and it's now working also.

See post My Setup for configuration info.


#85 OFFLINE   dennisj00

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Posted 13 November 2012 - 04:36 PM

PC Client is ok, IOS / iPad not. May have to do a re-install on it.

We don't own the hotel . . . We don't know when we check out!

My Setup / Weather at Lake Norman!/ Boathouse BEES
DLB, MRV, nomad, HDGUI are HERE! . . . We're DONE!


#86 OFFLINE   Steve

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Posted 13 November 2012 - 05:23 PM

[...] I uninstalled/reinstalled it and it's now working also.

Good thought. Uninstall/reinstall did the trick for my iPhone as well.
/steve

#87 OFFLINE   hdtvfan0001

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Posted 13 November 2012 - 05:35 PM

No re-install client required here - PC client is working fine right now - trancoded 4 recordings so far and played them back.
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#88 OFFLINE   wwmrd

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Posted 13 November 2012 - 05:40 PM

After deleting and re-installing the iPhone app, I was able to sign in and connect to my Nomad. Now I have to go through the process of re-downloading all my shows.

#89 OFFLINE   JAYPB

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Posted 14 November 2012 - 07:53 AM

I had to uninstall and reinstall the iphone/ipod touch app on both of my devices. Interestingly enough, I had to manually enter in the serial # of my nomad as neither device could "find" the nomad when it did a scan. After manually entering the serial # on BOTH devices I was able to get back up and running.

This is the first time I've had to resort to manually entering the serial # in order to progress in the process.

I haven't tried my netbook yet to see if I have any issues on that device.

Irritating and annoying extra step(s) at 5am...while I'm trying to get ready and leave for work! The way of the Nomad! :hurah:
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#90 OFFLINE   dbett

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Posted 14 November 2012 - 05:35 PM

I'm able to login now on my PC.

But now shows are disappearing after I download them. (And no, they aren't expired). :nono2:

This is the most problem plagued piece of technology I've ever had the misfortune of spending my money on. :mad: :mad: :mad:

#91 OFFLINE   Mike_TV

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Posted 15 November 2012 - 06:30 AM

I'm able to login now on my PC.

But now shows are disappearing after I download them. (And no, they aren't expired). :nono2:

This is the most problem plagued piece of technology I've ever had the misfortune of spending my money on. :mad: :mad: :mad:


The reviews and comments on iTunes match the poor experiences and troubles people posted here. The Nomad app for iOS has 1.5 star out of five on iTunes.

https://itunes.apple...d448679509?mt=8

Unfortunately I don't think potential Nomad purchasers will read the comments prior to them wasting their $150.

#92 OFFLINE   JAYPB

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Posted 15 November 2012 - 08:22 AM

The reviews and comments on iTunes match the poor experiences and troubles people posted here. The Nomad app for iOS has 1.5 star out of five on iTunes.

https://itunes.apple...d448679509?mt=8

Unfortunately I don't think potential Nomad purchasers will read the comments prior to them wasting their $150.


....and we're still "waiting" for the Nomad Andriod functionality to materialize :grin:
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1 HR20/3 HR21's/1 HR22/1 AM21/3 R15's /5LNB/3LNB/single LNB dishes...and a large utility bill!!!




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