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Nomad volume problem


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8 replies to this topic

#1 OFFLINE   retrax

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Posted 26 September 2012 - 07:23 AM

I haven't had much luck with a search on this subject, but I have the Directv Nomad and an Ipad3. Everything seems to work fine with one exception. The Volume is very low. I am certain this is not a problem with the Ipad because all other audio sources have adequate volume.

When I am watching a show on the Ipad which has been transcoded by the Nomad, it starts out with great volume level. about a ten to fifteen minutes into a program the volume suddenly drops very low and I have a hard time hearing it even with the volume cranked all the way up. This usually seems to take place during a commercial and the volume never comes back up afterward. I don't know if the commercial has anything to do with it or if they just seem to put commercials into television programs about the same time into a show and it is more of a coincidence.

I can rewind the show and find right where the volume drops low every time. I love the Nomad otherwise but this is very annoying. Does everyone else share this problem and is it something I just have to live with? Customer service is clueless. My Nomad device is still under warranty for another seven months but this seems more like a software problem rather than hardware. Any ideas on how to fix this?

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#2 OFFLINE   Diana C

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Posted 26 September 2012 - 08:42 AM

I had a problem with low volume on Nomad recordings generally (I have an iPad 1) but that was from the very beginning of the recording. I usually watch Nomad recordings on airplanes and the background drowned out the audio. Since the last update, it seems better (on my trip last week, I was running at about 70% volume).

A big part of the issue is the different volume levels on the sources. I know I am often turning the volume down during commercials and back up again during the program. Perhaps the transcoder adjusts the gain to prevent overmodulation based upon the loudest passage encountered?

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#3 OFFLINE   retrax

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Posted 27 September 2012 - 09:21 AM

That's a possibility. Thanks for the response. NOBODY else has experienced this? Is it that much of an isolated problem???

#4 OFFLINE   Justin23

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Posted 27 September 2012 - 09:23 AM

Nomad playback on my iPad1 has always been at lower volume than other apps

#5 OFFLINE   retrax

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Posted 28 September 2012 - 07:58 AM

Mine starts out OK, but part way into the program the volume level drops way off. I guess this is not a common problem due to lack of response. I am now beginning to think it is a hardware problem and I should look into having Directv replace my Nomad under warranty.

#6 OFFLINE   Diana C

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Posted 28 September 2012 - 09:18 AM

Mine starts out OK, but part way into the program the volume level drops way off. I guess this is not a common problem due to lack of response. I am now beginning to think it is a hardware problem and I should look into having Directv replace my Nomad under warranty.


If it starts after a commercial, it may just be a volume limiter kicking in. The transcoder software in the Nomad may not be smart enough to raise the volume back up after it encounters a commercial with very high modulation.

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#7 OFFLINE   The Merg

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Posted 28 September 2012 - 11:28 AM

Haven't noticed the issue on my end.

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#8 OFFLINE   dennisj00

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Posted 28 September 2012 - 01:06 PM

I also haven't noticed any volume problem but I'm generally using bluetooth headphones - or cupping my hand on the iPad speaker to sorta listen.

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#9 OFFLINE   theninny

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Posted 06 November 2012 - 12:09 AM

Having the same issue.

Audio starts out great, then drops to the point where you have to turn the audio all the way up.

iPad 2 and 3 having the same issue.




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