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69 replies to this topic

#26 OFFLINE   maartena

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Posted 26 September 2012 - 03:01 PM

Guess I am out of here then. I am not interested in being a part of a forum where the company controls the forums and/or comments. Sounds Communistic to me. LOL , just read about Iran controlling their country's internet. Directv would be very happy there.


The Internet is NOT a guarantee of free speech. When you enter a forum like this, you are basically entering an establishment with a sign that reads: "We reserve the right to refuse service to anyone" and maybe also one that reads "no shoes, no shirt, no service".

A forum like this is similar to a private home. If I don't like what you say in my home, I have every right to remove you from it, and draw my gun if you don't leave voluntarily.

That said, DirecTV does not control anything here. DBSTalk is its own company, and the moderators are in no way affiliated with DirecTV. Or Dish Network for that matter.
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#27 OFFLINE   inf0z

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Posted 26 September 2012 - 03:16 PM

Guess I am out of here then. I am not interested in being a part of a forum where the company controls the forums and/or comments. Sounds Communistic to me. LOL , just read about Iran controlling their country's internet. Directv would be very happy there.


Keep in mind that these rules are in place to protect the customer and in some cases the business. I'm not going to post what kind of damage could be done with a small amount of account information, but I can tell you it wouldn't be a very fun experience for the customer. Additionally if you are representing yourself as a D* employee, D* should have the right to set boundaries for what can be said. Especially if it's for the protection of its customer base and proprietary company information.

Edited by inf0z, 26 September 2012 - 04:48 PM.


#28 OFFLINE   Mike Bertelson

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Posted 26 September 2012 - 03:28 PM

Ok, I think macfan01 gets the point. Let’s move on please.

:backtotop

I am new to this forum and also was surprised to find several Directv employees here.

I applaud them for that. It is so easy to "pile on" when someone has a bad experience with any service based company. You need to have a pretty thick skin as it is so easy to ask yourself "why am I subjecting myself to this".

Clearly I would not want it to evolve to commercials or company flag waving, which I am sure the mods would put a lid on. Nor do I think that just because they are employees that they always have the right answers, or best answer for me.

The “pile on” has happened before and it’s a shame. We’ve had some DIRECTV employees who keep away from discussions because off the flack they sometimes get. That’s not what DBSTalk is all about.

People sometimes forget employees can’t give out the information they want so they go on the attack and berate the employee for not answering the question. It’s something we need to do better and accept that all the questions aren’t going to be answered.

Mike

µß
Since it costs 1.66¢ to produce a penny, my 2¢ worth is really 3.32¢ worth.  That 3.32¢ is my own and not the 3.32¢ of DIRECTV, Dish, or anyone else for that matter.


#29 OFFLINE   bidger

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Posted 26 September 2012 - 08:27 PM

And the DIRT team monitors this board. Sorry, but I don't see the issue in either instance. To my mind, it only adds value to the board.

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#30 OFFLINE   MattScahum

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Posted 26 September 2012 - 08:42 PM

As a D* employee, while I was never.told what I can say or when I can say it, I DO have the common sense to know what kind of information I can and cant say in a public forum. Whether anyone agrees with it or not, we represent our employer. Anything we say can affect perception which affects stock, churn, customer relations, etc and things like that can have affect on our livelihoods.
Even though I am an employee, my thoughts/comments/ideas are mine and not affiliated whatsoever with Directv as a company/employer/etc.

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#31 OFFLINE   Newshawk

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Posted 28 September 2012 - 10:00 AM

OWe’ve had some DIRECTV employees who keep away from discussions because off the flack they sometimes get. That’s not what DBSTalk is all about.

Sadly, I am one of them. I will write a reply, reread it and think, "do I really need the hassle that voicing my own opinion might bring on?", then delete the reply. I actually miss the days when I was just Newshawk, DirecTV user... :(

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The above comments are my own because I don't know if anyone would care about my opinions anymore.


#32 OFFLINE   RollsRoyce

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Posted 28 September 2012 - 10:08 AM

Sadly, I am one of them. I will write a reply, reread it and think, "do I really need the hassle that voicing my own opinion might bring on?", then delete the reply. I actually miss the days when I was just Newshawk, DirecTV user... :(



I havent been here as long as you have, I cant say i know the full hassle of it, but being here and reading on the fourms im starting to feel the exact same way.
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#33 OFFLINE   SPACEMAKER

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Posted 28 September 2012 - 10:11 AM

Sadly, I am one of them. I will write a reply, reread it and think, "do I really need the hassle that voicing my own opinion might bring on?", then delete the reply. I actually miss the days when I was just Newshawk, DirecTV user... :(


I can certainly understand that. I used to work for a large utility company and had them listed as my employer on Facebook. Every outage resulted in my friends telling me how much my company sucked.:lol:

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#34 OFFLINE   Mike Bertelson

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Posted 28 September 2012 - 10:15 AM

Sadly, I am one of them. I will write a reply, reread it and think, "do I really need the hassle that voicing my own opinion might bring on?", then delete the reply. I actually miss the days when I was just Newshawk, DirecTV user... :(


I havent been here as long as you have, I cant say i know the full hassle of it, but being here and reading on the fourms im starting to feel the exact same way.

Hopefully this thread will help with how people treat other people here.

µß
Since it costs 1.66¢ to produce a penny, my 2¢ worth is really 3.32¢ worth.  That 3.32¢ is my own and not the 3.32¢ of DIRECTV, Dish, or anyone else for that matter.


#35 OFFLINE   HarleyD

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Posted 28 September 2012 - 11:23 AM

The biggest "victim" I have seen is poor SatelliteRacer.

He gives us heads up information on expected upcoming programming changes as he is permitted to. I get the impression what he shares is filtered through the higher ups at DirecTV. It's usually general information and never a guarantee.

That poor son of a gun has been called everything from a shill to a liar by some of the posters on this forum for various reasons. It's a real shame what he has had to put up with from some people.
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#36 OFFLINE   hdtvfan0001

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Posted 28 September 2012 - 11:25 AM

The biggest "victim" I have seen is poor SatelliteRacer.

He gives us heads up information on expected upcoming programming changes as he is permitted to. I get the impression what he shares is filtered through the higher ups at DirecTV. It's usually general information and never a guarantee.

That poor son of a gun has been called everything from a shill to a liar by some of the posters on this forum for various reasons. It's a real shame what he has had to put up with from some people.

Amen, +1, and all that other "your right" stuff.
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#37 OFFLINE   Sixto

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Posted 28 September 2012 - 11:26 AM

I agree.
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#38 OFFLINE   RollsRoyce

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Posted 28 September 2012 - 11:35 AM

Now i cant speak for SatelliteRacer, but i know from experiance that no matter if its on this fourm or talking to people who call in (depending on what he does for directv), we are going to get called every name you can think of. guarenteed =\
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#39 OFFLINE   RACJ2

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Posted 28 September 2012 - 11:44 AM

I think its great the DIRECTV employees read and post here. If they are a CSR, they probably gain valuable info that they don't receive in training. Or it reinforces the training they may have received. And, they may gain a better understanding of how their customers think. Not to mention learning how customers react to some of the responses other CSRs give customers.

And they should have a disclaimer letting you know they are an employee. So you know who is responding to your post.
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#40 OFFLINE   RollsRoyce

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Posted 28 September 2012 - 11:58 AM

I think its great the DIRECTV employees read and post here. If they are a CSR, they probably gain valuable info that they don't receive in training. Or it reinforces the training they may have received. And, they may gain a better understanding of how their customers think. Not to mention learning how customers react to some of the responses other CSRs give customers.

And they should have a disclaimer letting you know they are an employee. So you know who is responding to your post.


A disclaimer like newshawks?
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#41 OFFLINE   RACJ2

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Posted 28 September 2012 - 12:00 PM

A disclaimer like newshawks?

Based on what I have heard, yes.
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#42 OFFLINE   RollsRoyce

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Posted 28 September 2012 - 12:05 PM

so basically just something that states your an employee. from what i've seen most of the people here who work for directv already have that, dont they?
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#43 OFFLINE   Carl Spock

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Posted 28 September 2012 - 12:34 PM

And if they don't identify themselves, what's wrong with that?

I always assume everyone is lying on the Internet to at least some extent, starting with their screen name. Some DBSTalk members are telling whoppers.

Doesn't bother me. It makes it a lot easier to deal with some folks here when I don't believe what they say.

Edited by Carl Spock, 28 September 2012 - 12:42 PM.

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#44 OFFLINE   TBoneit

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Posted 28 September 2012 - 12:37 PM

I think it would be really great if DirecTV would establish an OFFICIAL presence here. And with that I mean a "Direct Support" type forum, more or less the same as the ISP support forums on DSLReports, where you can post a topic in a forum that can ONLY be read by official support staff, and can help people with relatively un-important issues and questions.

An example: https://secure.dslre...forum/sbcdirect

That is a forum ran by several AT&T employees. Other members cannot read the forum posts as it may obtain address, phone or account information. In the case of AT&T it can be problems like "My line is slow, can you have someone take a look at it" or "My e-mails are bouncing because my email got blacklisted" or "I need port 25 opened for my mail server" and stuff like that.

For DirecTV I can see things like "I'd like to disable/enable receiver with number xxxxx" or "my HD receiver cannot find my whole-home DVR" or "My receiver reboots twice a week" etc...

Basically, things that can be answered in 48 hours, and do not require an immediate response. Certain problems may be widespread among users, and can be addressed along with an official public announcement on said forum that a problem is known.

I used the AT&T service once and my problem didn't end up being able to be solved via the forum session, but they ended with: When you call in, please refer to this ticket #### and it will contain the info of this thread. And sure enough, I called in to have a change made, and the info was all there.

And AT&T is usually not known (I can tell a horror story or two as well, really really bad) for their glorious customer service, so that was a surprise.

Would be a nice addition to support.


Evidently DirecTV does not want to follow in Dishnetworks footsteps and establish a group like the D.I.R.T. team.

They are official Dish representatives and can be PM'd with problems. There is No reason DirecTV couldn't do it too, They just seem to lack the desire to do it.
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#45 OFFLINE   Hoosier205

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Posted 28 September 2012 - 01:01 PM

Evidently DirecTV does not want to follow in Dishnetworks footsteps and establish a group like the D.I.R.T. team.

They are official Dish representatives and can be PM'd with problems. There is No reason DirecTV couldn't do it too, They just seem to lack the desire to do it.


Nor would I want them too. The D.I.R.T. team is just Dish Network propaganda.

#46 OFFLINE   RACJ2

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Posted 28 September 2012 - 02:43 PM

so basically just something that states your an employee. from what i've seen most of the people here who work for directv already have that, dont they?

I would think you should know better then me, since you have it in yours?
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#47 OFFLINE   dpeters11

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Posted 28 September 2012 - 02:51 PM

Nor would I want them too. The D.I.R.T. team is just Dish Network propaganda.


But if they help users, it's not a bad thing. We can do a lot to help people, but obviously there are limits to what we can do.

And based on some of the experiences I've had with other companies, I've gotten better support from their social networking based reps than phone reps.

#48 OFFLINE   ndole

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Posted 28 September 2012 - 03:02 PM

Sadly, I am one of them. I will write a reply, reread it and think, "do I really need the hassle that voicing my own opinion might bring on?", then delete the reply. I actually miss the days when I was just Newshawk, DirecTV user... :(


This happens to me regularly.
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#49 OFFLINE   James Long

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Posted 28 September 2012 - 03:48 PM

Sadly, I am one of them. I will write a reply, reread it and think, "do I really need the hassle that voicing my own opinion might bring on?", then delete the reply. I actually miss the days when I was just Newshawk, DirecTV user... :(

This happens to me regularly.

I do the same thing, and I'm not an employee of anything satellite/TV related other than this site (where I am an unpaid volunteer).

And with that role I am obligated to point out the rules from time to time - the following rule might be appropriate for the topic of this thread:

The opinions of our staff members are their own and do not necessarily reflect those of DBSTalk.Com or any other company. From time to time, our staff's close relationship with manufacturers and service providers may lead to an exchange of gifts, and both staff members and testers may be given equipment or services for testing or evaluation purposes without charge. DBSTalk.Com registered members who are compensated for their opinions or posts must reveal this when discussing any product for which they are compensated. Where appropriate, further disclosures will be made on specific products and services.


As far as I know, the only posters who are compensated for their posts are the DISH Internet Response Team members. There are examples of where they have been extremely helpful but they too get raked over the coals by members who (in my personal opinion) often expect too much.

It is good to see poster's relationships with the companies disclosed ... even though it is not required unless they are compensated for their posting. But keep in mind that a disclosure that states someone works for DirecTV does not make that person your personal contact "buddy" that you can demand service from 24/7. Please be respectful.

#50 OFFLINE   dettxw

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Posted 28 September 2012 - 04:07 PM

Sadly, I am one of them. I will write a reply, reread it and think, "do I really need the hassle that voicing my own opinion might bring on?", then delete the reply. I actually miss the days when I was just Newshawk, DirecTV user... :(

Just a curious off-topic thought since DISH and DirecTV have operations a few miles away from each other, do you guys ever get together with the DISH folks down on 71st St. and compare notes & swap stories?

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