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DirecTV Employee's


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69 replies to this topic

#51 OFFLINE   Jacob Braun

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Posted 28 September 2012 - 04:13 PM

Just a curious off-topic thought since DISH and DirecTV have operations a few miles away from each other, do you guys ever get together with the DISH folks down on 71st St. and compare notes & swap stories?


Half of us down here used to work for Dish! (well not literally half but there definitely are a few former Dish employees who moved to D*)
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#52 OFFLINE   coldsteel

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Posted 28 September 2012 - 04:38 PM

Half of us down here used to work for Dish! (well not literally half but there definitely are a few former Dish employees who moved to D*)


And vice-versa.
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#53 OFFLINE   jimmie57

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Posted 28 September 2012 - 05:38 PM

Sadly, I am one of them. I will write a reply, reread it and think, "do I really need the hassle that voicing my own opinion might bring on?", then delete the reply. I actually miss the days when I was just Newshawk, DirecTV user... :(



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#54 OFFLINE   Satelliteracer

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Posted 28 September 2012 - 06:07 PM

As a D* employee, while I was never.told what I can say or when I can say it, I DO have the common sense to know what kind of information I can and cant say in a public forum. Whether anyone agrees with it or not, we represent our employer. Anything we say can affect perception which affects stock, churn, customer relations, etc and things like that can have affect on our livelihoods.


Well said
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#55 OFFLINE   raott

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Posted 28 September 2012 - 08:23 PM

Well said


And on the contrary,I've never once seen a Directv employee take a position contrary to their employer.
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#56 OFFLINE   Carl Spock

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Posted 28 September 2012 - 08:27 PM

^ So you're saying that DirecTV employees "DO have the common sense to know what kind of information [they] can and cant say in a public forum."

I really don't get the issue here. People have enough sense not to risk their job by saying something stupid on an Internet forum. BFD. I don't swear in church or in front of my mother. Do I earn a medal for that, too?
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#57 OFFLINE   Game Fan

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Posted 28 September 2012 - 08:42 PM

And on the contrary,I've never once seen a Directv employee take a position contrary to their employer.


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#58 OFFLINE   Shades228

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Posted 28 September 2012 - 09:19 PM

And on the contrary,I've never once seen a Directv employee take a position contrary to their employer.


Perhaps because employees can see, and care, about both sides of the situation. The impact it has to customers and the impact is has to the business. There are times when decisions are made that may not be popular but may be necessary. It doesn't make them less frustrating for the customer or the people who have to deal with the customer's.

I can bet that every employee who orders equipment would love to be able to place orders for specific models or be able to drop ship equipment for self installations. However those same people would say keep it as is if they had to be impacted by it through reductions of pay increases or if there was a negative impact on their metrics if customer's called back and ordered an installation because they couldn't do it.

So while employees may "side" with the company more it's because we have to care about both sides. When I'm a consumer with other companies I don't have to care about them and I can focus solely on what I want and need.

^ So you're saying that DirecTV employees "DO have the common sense to know what kind of information [they] can and cant say in a public forum."

I really don't get the issue here. People have enough sense not to risk their job by saying something stupid on an Internet forum. BFD. I don't swear in church or in front of my mother. Do I earn a medal for that, too?


Some do but you can always tell new employees that pop on here. Unfortunately there are some who want to get some street cred. Others do things like copy and paste from internal sources. Are they malicious? Not necessarily but it always raises red flags.

With that said I would also encourage people no matter what to post without worry about people giving you flakk.

#59 ONLINE   n3vino

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Posted 29 September 2012 - 06:17 AM

Where in the world did I say that?

DIRECTV has no authority on what is or is not posted on this forum, that is in completely control of the Moderators, Admins, and Owners of this privately owned forum.

DIRECTV does have guidelines for IT'S employees though on how they communicate inside and outside of DIRECTV.

If there is any additional confusion, I defer to the moderators to clarify.

Most companies have guidelines as to what they disclose about the companies they work for, or their customer's information.

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#60 OFFLINE   usnret

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Posted 29 September 2012 - 06:24 AM

Wonder if macfan601 was ever in the service :)
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#61 OFFLINE   bluemoon737

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Posted 29 September 2012 - 06:29 AM

Ummm... Okay, I guess.



Yeah Earl...that was pretty much my thought. But what do I know, the US Navy "owned" me for nearly 27 years. :grin:
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#62 OFFLINE   dieguy

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Posted 29 September 2012 - 06:31 AM

I don't know about the rest of you, but I'm sure many of you come here for the same reason I do, that is to learn. I appreciate the advice and education I get from this forum. I really don't care who gives it, I appreciate it and have learned a lot. Thank you all!!!! Including D.. employees and everyone else.

#63 OFFLINE   trh

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Posted 29 September 2012 - 06:46 AM

But what do I know, the US Navy "owned" me for nearly 27 years. :grin:

And you probably loved every day of it.

#64 OFFLINE   hdtvfan0001

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Posted 29 September 2012 - 06:46 AM

Perhaps a reality check is in order.

The Moderators here spend countless hours here helping people, managing the site, and providing new information and leadership - all voluntary.

Various people participate in testing to ultimately improve final products and services so that all customers can enjoy them - all voluntary.

Some of the longer-term site contributors provide extensive and tireless problem-solving assistance, useful ideas and tips on enjoying the viewing experience, and wisdom for avoiding issues with their setups - all voluntary.

Some DirecTV folks happen to have their own personal interest in gaining knowledge, sharing information that is not proprietary or currently considered private (for competitive reasons), and providing helpful information to those who seek it - all voluntary.

Thanks to ALL of those volunteers.

I happen to appreciate all of those valuable contributions, and do not take them for granted. It's why I came here many years ago in the first place, and now I try to give back as best I can.

All of these elements are what make DBSTalk such a unique and valuable resource. That's reality.
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#65 OFFLINE   BubblePuppy

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Posted 29 September 2012 - 07:41 AM

Perhaps a reality check is in order.

The Moderators here spend countless hours here helping people, managing the site, and providing new information and leadership - all voluntary.

Various people participate in testing to ultimately improve final products and services so that all customers can enjoy them - all voluntary.

Some of the longer-term site contributors provide extensive and tireless problem-solving assistance, useful ideas and tips on enjoying the viewing experience, and wisdom for avoiding issues with their setups - all voluntary.

Some DirecTV folks happen to have their own personal interest in gaining knowledge, sharing information that is not proprietary or currently considered private (for competitive reasons), and providing helpful information to those who seek it - all voluntary.

Thanks to ALL of those volunteers.

I happen to appreciate all of those valuable contributions, and do not take them for granted. It's why I came here many years ago in the first place, and now I try to give back as best I can.

All of these elements are what make DBSTalk such a unique and valuable resource. That's reality.


Well "said". +1
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#66 OFFLINE   smitbret

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Posted 29 September 2012 - 04:28 PM

But if they help users, it's not a bad thing. We can do a lot to help people, but obviously there are limits to what we can do.

And based on some of the experiences I've had with other companies, I've gotten better support from their social networking based reps than phone reps.


That's because the scripts used by the phone reps are created for the lowest common denominator, the tech agent that knows nothing more than what is on the screen in front of them. These are the "official" trouibleshooting scripts and going off script can have financial and potentially career changing affects. These scripts are written to protect the global interests of DirecTV and often the troubleshooting steps are not the best answer. I often have to decide whether it's worth going off script to get a problem corrected quickly and easily.

Here and on social networking sites, I am a lot more free to answer questions with the absolute best resolution and not concern myself with the limits of the troubleshooting scripts.

#67 OFFLINE   SPACEMAKER

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Posted 01 October 2012 - 06:07 PM

And if they don't identify themselves, what's wrong with that?

I always assume everyone is lying on the Internet to at least some extent, starting with their screen name. Some DBSTalk members are telling whoppers.

Doesn't bother me. It makes it a lot easier to deal with some folks here when I don't believe what they say.


I just assumed that most posters only date models and earn 6 figures. The fact that I may be wrong makes me feel better.

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#68 OFFLINE   dpeters11

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Posted 01 October 2012 - 06:24 PM

That's because the scripts used by the phone reps are created for the lowest common denominator, the tech agent that knows nothing more than what is on the screen in front of them. These are the "official" trouibleshooting scripts and going off script can have financial and potentially career changing affects. These scripts are written to protect the global interests of DirecTV and often the troubleshooting steps are not the best answer. I often have to decide whether it's worth going off script to get a problem corrected quickly and easily.

Here and on social networking sites, I am a lot more free to answer questions with the absolute best resolution and not concern myself with the limits of the troubleshooting scripts.


That's part of it, but even when going through a company's official social network channel. Of course some of that may be because I'm being public about a problem, but that didn't work too well for Patrick Stewart and Time Warner :)

I think some companies put higher level people as social networking reps, they have more options.

#69 OFFLINE   inf0z

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Posted 01 October 2012 - 07:05 PM

Half of us down here used to work for Dish! (well not literally half but there definitely are a few former Dish employees who moved to D*)

And vice-versa.


When I worked for E* I didn't run in to many people that previously worked at D*. However this could be different on the technical side of E* as I was on the sales side.

#70 OFFLINE   Rickt1962

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Posted 05 November 2012 - 03:28 PM

Many TEC (technical support agents) don't work for DirecTV at all, but a third-party company. It's in the USA, so no Habib Effect, but this is not private info, as the third-party company mentions DirecTV on its site.

As a TEC employee, I am stymied many times by the AAC scripts, but I won't risk a 10-point or more ding just to help a customer, even if I know the answer. Yes, I am a robot, but a robot that gets paid. That is how it is. The fact that it's work-from-home makes it worth it.


LOL Interesting Twitter page you have LOL




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