And on the contrary,I've never once seen a Directv employee take a position contrary to their employer.
Perhaps because employees can see, and care, about both sides of the situation. The impact it has to customers and the impact is has to the business. There are times when decisions are made that may not be popular but may be necessary. It doesn't make them less frustrating for the customer or the people who have to deal with the customer's.
I can bet that every employee who orders equipment would love to be able to place orders for specific models or be able to drop ship equipment for self installations. However those same people would say keep it as is if they had to be impacted by it through reductions of pay increases or if there was a negative impact on their metrics if customer's called back and ordered an installation because they couldn't do it.
So while employees may "side" with the company more it's because we have to care about both sides. When I'm a consumer with other companies I don't have to care about them and I can focus solely on what I want and need.
^ So you're saying that DirecTV employees "DO have the common sense to know what kind of information [they] can and cant say in a public forum."
I really don't get the issue here. People have enough sense not to risk their job by saying something stupid on an Internet forum. BFD. I don't swear in church or in front of my mother. Do I earn a medal for that, too?
Some do but you can always tell new employees that pop on here. Unfortunately there are some who want to get some street cred. Others do things like copy and paste from internal sources. Are they malicious? Not necessarily but it always raises red flags.
With that said I would also encourage people no matter what to post without worry about people giving you flakk.