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HR34 disk space issue. Unable to record anything! Help!


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271 replies to this topic

#226 ONLINE   David Ortiz

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Posted 30 September 2012 - 01:15 AM

The reduction in user HDD space is probably related to the increase in HD channels per transponder. If we can now record six hours in the same space that five hours previously took up, then we haven't really lost any capacity as long as we keep deleting and recording shows.

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#227 OFFLINE   Shades228

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Posted 30 September 2012 - 01:31 AM

I would do a menu reset now that you've deleted things. If that doesn't work I would force a download of the software again and if that doesn't work I would run a surface test.

#228 OFFLINE   bobcamp1

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Posted 30 September 2012 - 08:34 AM

Hi. I would love some help and appreciate everyone trying. I've been working with DT since Wed. and nothing has been solved. I'm trying every bit of advice that I get. I'm trying to avoid having to reformat, however, I have a feeling it is headed that way. This seems to be such an unusual problem, that I'm not sure anyone will figure it out. Although, I'm thankful for the attempt to help. If you have any ideas, let me know. Thanks!


You can try waiting for the fix. Only you can decide if you can live without your DVR doing the 'R' for a week or so or if you want to watch your recordings instead.

I only recommended the reformat because not everyone has this issue, and I assumed D* tested this release on a factory default box. So if you put your box back to its factory-released state it should hopefully start working again. They obviously didn't thoroughly test this release on a full box.

EDIT: You can attach a blank eSATA drive. Then reboot. Hopefully you'll be able to record on it. The old recordings will not be shown, and every time you want to watch the old recordings you'll have to reboot with the eSATA drive detached. While your watching the old recordings, you won't be able to record anything new, but at least you can limp along like this until D* figures out what to do.

I'd still watch or transfer as many shows as possible. Once in a while a D* emergency software release will wipe out some or all recordings for a few unfortunate people. There's also a chance a reformat may end up being the 'fix', or maybe the fix is to prevent it from happening in the future but the damage done on existing units is irreparable.

Edited by bobcamp1, 30 September 2012 - 12:04 PM.
Added eSATA comment.


#229 OFFLINE   veryoldschool

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Posted 30 September 2012 - 08:41 AM

The reduction in user HDD space is probably related to the increase in HD channels per transponder. If we can now record six hours in the same space that five hours previously took up, then we haven't really lost any capacity as long as we keep deleting and recording shows.


I would do a menu reset now that you've deleted things. If that doesn't work I would force a download of the software again and if that doesn't work I would run a surface test.

David, the use of improved encoders may help keep "the hours" the same with less hard drive space. This of course won't help those that started with a full drive.

Shades, once we can get an idea of how many hours are stored on the drive, we should be able to get an idea of what the percentage "really is".
If this doesn't match the reading, then I too would suggest a reboot. If nothing has changed, then another reboot and at the screen showing "running receiver self test" I'd press select on the front panel and run the guided tests.
There are long and short tests under the drive menu, and I'd start with the short ones, as the long ones will take a very long time.
After it finished, I'd let it boot again and see if anything has changed.
If not, then I'd reboot and go back into the test menu and run the long tests. This will take a very long time.

Here are my numbers this morning:
Pressed list, then the yellow button, then selected filter playlist and local playlist. Now I'm only seeing what is on this drive and not my MRV recording.
42% free, or 58% used, took 142.3 hours of HD. These were all MPEG-4 and a random mix of 720p & 1080i.
0% or 100% full, would take 245 hours.
One percent looks to average 2.45 hours.
As I deleted shows one hour at a time, sometimes deleting 2 hours didn't change the indicated free space, but the next hour did, so the 2.45 looks close.

If you have an AM-21 and record OTA, these recording are much larger so one hour could be close to 1%.
I'd watch and delete these first to get the most free space.

If all of your recordings are MPEG-4/SAT channels, then about 220 hours of HD, should show 10% free space.
If you don't see any free space, then I'd do the rebooting and diagnostic testing.
Re-downloading the software very rarely changes anything.
I checked the version just now and it's the same 05C2, so you can't "go back" to the earlier version.
A.K.A VOS

#230 OFFLINE   veryoldschool

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Posted 30 September 2012 - 08:56 AM

I only recommended the reformat because not everyone has this issue, and I assumed D* tested this release on a factory default box. So if you put your box back to its factory-released state it should hopefully start working again. They obviously didn't thoroughly test this release on a full box.

I don't know of anyone seeing 0% in testing.
Several saw 1%.
I hope the steps posted above will help.
If they don't, I too fear "the fix" may so deep in the drive that it ends up blank.
Sometimes this happens with a PC's hard drive when you run the manufacture's utilities to repair a drive.
A.K.A VOS

#231 OFFLINE   Drew2k

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Posted 30 September 2012 - 09:30 AM

Here are my numbers this morning:
Pressed list, then the yellow button, then selected filter playlist and local playlist. Now I'm only seeing what is on this drive and not my MRV recording.
42% free, or 58% used, took 142.3 hours of HD. These were all MPEG-4 and a random mix of 720p & 1080i.
0% or 100% full, would take 245 hours.
One percent looks to average 2.45 hours.
As I deleted shows one hour at a time, sometimes deleting 2 hours didn't change the indicated free space, but the next hour did, so the 2.45 looks close.

The sentence I bolded is a key one, because it definitely depends on the length of the recording and which channel it was from (due to differences in encoding compression) how much of a percentage change there will be in the free space bar. I've had situations where I deleted four one hour HD programs before the free space changed by 1%, so I had a different "average".

Thus there's a plus and minus with each count in this thread: those 142.3 hours could be a flat 58% of free space used, where it would take an additional 4 hours to move to 59%, so 145.3 hours could also have used 58%. Just pointing out that everything is "ballpark" ... so many variables to take into account.

#232 OFFLINE   veryoldschool

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Posted 30 September 2012 - 09:38 AM

The sentence I bolded is a key one, because it definitely depends on the length of the recording and which channel it was from (due to differences in encoding compression) how much of a percentage change there will be in the free space bar. I've had situations where I deleted four one hour HD programs before the free space changed by 1%, so I had a different "average".

Thus there's a plus and minus with each count in this thread: those 142.3 hours could be a flat 58% of free space used, where it would take an additional 4 hours to move to 59%, so 145.3 hours could also have used 58%. Just pointing out that everything is "ballpark" ... so many variables to take into account.

"yep" this isn't an exact science and the percentage is a fairly gross measurement.
I went back into my playlist after I'd deleted enough to "just get to" 50%, and it now shows 49%.
I "would hope" using a large number of recordings would help to give a more nominal result, as to hours/percentage.

I feel fairly confident that 220 hours of MPEG-4 should show "some" free space.
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#233 ONLINE   Rich

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Posted 30 September 2012 - 10:17 AM

Interesting to believe one tech's explanation is it, the whole enchilada, whereas several people with much experience are maligned for their posts.

Interesting that, IIRC, only one person initially recommended re-setting the entire drive.

Interesting that many direct questions were left unanswered.


The only people I believe at D* are the ACT and the Case Management folks. Gotta wonder who this "tech" was. I haven't run into many "techs" while calling D*. I have run into many "pacifiers", tho.

Rich

#234 ONLINE   Laxguy

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Posted 30 September 2012 - 11:49 AM

Thank you! I'll try it after I speak with DT tomorrow if nothing else works. I have a feeling a new receiver is in my future.


What other things have you tried?
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#235 OFFLINE   statsman

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Posted 30 September 2012 - 07:36 PM

Hello all,
In the hope this adds something constructive to the conversation:

I have just gotten my HR-34 and have but a few recordings on it. However, I got the Genie Recommends update and I believe I am experiencing difficulties related to what the OP describes.

Deleting future recordings (say a couple of days ahead) from my To-Do list results in a message that the show is currently recording. Additionally, my free hard-drive space has taken a hit (down to 84% free: down from something in the 90s with only about 20 hours of HD programming recorded) after I added several series recordings/recurring manual recordings.

I am willing to be a guinea pig here and do a full-blown reset to see if that helps the problem. The only thing I ask in return is for someone to help me if I get stuck during Guided Setup after the reformat.

#236 OFFLINE   Scott Kocourek

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Posted 30 September 2012 - 07:38 PM

Hello all,
In the hope this adds something constructive to the conversation:

I have just gotten my HR-34 and have but a few recordings on it. However, I got the Genie Recommends update and I believe I am experiencing difficulties related to what the OP describes.

Deleting future recordings (say a couple of days ahead) from my To-Do list results in a message that the show is currently recording. Additionally, my free hard-drive space has taken a hit (down to 84% free: down from something in the 90s with only about 20 hours of HD programming recorded) after I added several series recordings/recurring manual recordings.

I am willing to be a guinea pig here and do a full-blown reset to see if that helps the problem. The only thing I ask in return is for someone to help me if I get stuck during Guided Setup after the reformat.


I would recommend you don't do that, there is nothing to be gained at this point.

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#237 OFFLINE   statsman

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Posted 30 September 2012 - 07:48 PM

I just thought I was in a unique position to help...

But if there is nothing to be gained, then so be it.

#238 OFFLINE   veryoldschool

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Posted 30 September 2012 - 08:11 PM

I just thought I was in a unique position to help...

But if there is nothing to be gained, then so be it.

Your recording "load" is so light, I'm not sure there is anything to be gained.
"You can always" do a receiver restart from the setup menu.

What might be of some interest [to me at least] is how many recording "hours" you have and are these from the SAT feed or do you have the AM-21 for OTA?
A.K.A VOS

#239 OFFLINE   statsman

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Posted 30 September 2012 - 09:29 PM

Your recording "load" is so light, I'm not sure there is anything to be gained.
"You can always" do a receiver restart from the setup menu.

What might be of some interest [to me at least] is how many recording "hours" you have and are these from the SAT feed or do you have the AM-21 for OTA?


Did the receiver restart.
Cleared the to do list and the series manager and did a restart.
No Joy. Problem persists.

Curiosity got the better of me and I did the full reset-No dice. problem persists

I am pretty sure that I remember what was on the drive and from that a quick calculation yields 33.5 hours (give or take a half an hour). More than I thought.
Receiver read 84% capacity.
Doing the math: 209 hours total capacity.
All from the SAT feed.
30 of the hours in HD and 16 of them sports programming.

Very Funny Thing Though: It now seems that Whole-Home DVR service is authorized while it wasn't before taking the reset plunge!

#240 OFFLINE   veryoldschool

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Posted 30 September 2012 - 09:51 PM

Did the receiver restart.
Cleared the to do list and the series manager and did a restart.
No Joy. Problem persists.

Curiosity got the better of me and I did the full reset-No dice. problem persists

I am pretty sure that I remember what was on the drive and from that a quick calculation yields 33.5 hours (give or take a half an hour). More than I thought.
Receiver read 84% capacity.
Doing the math: 209 hours total capacity.
All from the SAT feed.
30 of the hours in HD and 16 of them sports programming.

Very Funny Thing Though: It now seems that Whole-Home DVR service is authorized while it wasn't before taking the reset plunge!

There is some variable with the type of programing, so I'd do as I did and load it up until you get to around 50%. Then do a count of the hours.
Small sample sizes allow for more extrapolation error.
A.K.A VOS

#241 OFFLINE   statsman

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Posted 30 September 2012 - 10:02 PM

Small sample sizes allow for more extrapolation error.


Yes quite true....
I'll be happy to load up and give you another count in a day or so.

The Whole Home DVR is "not authorized" anymore- got hit with a pop-up that said the trial service was ending. Whaddayou gonna do? I thought I worked myself some good karma for trying to help but it wasn't to be it seems.

Edited by statsman, 30 September 2012 - 10:10 PM.
update


#242 OFFLINE   veryoldschool

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Posted 30 September 2012 - 10:08 PM

Yes quite true....
I'll be happy to load up and give you another count in a day or so.

I'd guess it might take a couple of days. :lol:
Sports shows have a lot of movement so they don't compress as well with MPEG-4 as other programs with less movement.
A.K.A VOS

#243 OFFLINE   statsman

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Posted 30 September 2012 - 10:15 PM

Even if it takes a couple of days...

I am a big soccer fan and the European competitions are on this week so I plan to have the HR-34 firing on all cylinders.:)

#244 OFFLINE   inkahauts

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Posted 30 September 2012 - 11:41 PM

OK, for those people suffering with this issue, here's the information you'll be interested in, and pretty much ignore the previous advice given in this thread by the so-called experts.

I got through to the department that handles the HR34s. They said this has become a known issue and they are in the middle of working on it. They say a new update will probably be sent anywhere between a few days to a week, but they are not sure. They also said deleting programs from your playlist will NOT fix the issue. He said people have cleared their entire playlist and were still at 0%! So no one should follow the advice given here by the so-called experts unless you wanna lose all your recordings without watching them first and still have nothing to show for it. And they said the Genie feature should not have taken up any additional hard drive space originally allocated to the user.

So again, don't delete recordings like mentioned here, don't buy new hard drives just because of this issue if you weren't planning on it beforehand, and never bend over for a company like some of the posters here enjoy doing. If you are paying for a service, make sure you get what you pay for!


I have a suggestion for you to try. It requires you deleting nothing, but should tell you if you did erase stuff if it would ever make an impact on the available %...

Go to your playlist, open up the options (yellow or dash buttons) and choose mark to delete. Then start selecting shows, and keep selecting them down your playlist. See if at any point the available % bar starts to show cross hatched on it. If it does, then if you where to actually delete that many shows, the cross hatched stuff should become available space. If you get to the point that you have everything in your playlist selected for deletion and you saw no cross hatching then deleting recordings will likely have zero affect..

Obviously, do not choose continue and confirm delete, unless you really want to erase what you have selected. You can just exit out leaving your playlist untouched. I don't know if you have ever used that function, but the cross hatch represents the amount that is selected to be erased, but the % number does not change unless you actually erase what you have selected.

I am simply suggesting this as a way to possibly verify what you where told by the csr you spoke to. If you see no cross hatching after selecting everything, then I'd say the csr is right on, if not, then I have to question their statements, because it would APPEAR erasing some programs would actually free up your hard drive. Just a thought....

:D

#245 OFFLINE   veryoldschool

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Posted 01 October 2012 - 06:46 AM

I have a suggestion for you to try. It requires you deleting nothing, but should tell you if you did erase stuff if it would ever make an impact on the available %...
Just a thought....

:D

The is excellent!!!!!

I've never used mark for delete, since space hasn't been a problem.

I just tried your steps with my 89% free space indicated and the blue indicator did exactly what you said.
After watching & marking all of my recordings, I pressed exit and was out with nothing deleted.
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#246 OFFLINE   Drew2k

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Posted 01 October 2012 - 07:20 AM

I have a suggestion for you to try. It requires you deleting nothing, but should tell you if you did erase stuff if it would ever make an impact on the available %...

Go to your playlist, open up the options (yellow or dash buttons) and choose mark to delete.


The is excellent!!!!!

I've never used mark for delete, since space hasn't been a problem.

I just tried your steps with my 89% free space indicated and the blue indicator did exactly what you said.
After watching & marking all of my recordings, I pressed exit and was out with nothing deleted.


Agreed! Excellent suggestion inkahauts!

DIRECTV should actually add this to their own CSR troubleshooting scripts for this specific issue, as they could walk the user through this and determine how many deletions would make difference, if any..

#247 OFFLINE   bobcamp1

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Posted 01 October 2012 - 07:42 AM

Did the receiver restart.
Cleared the to do list and the series manager and did a restart.
No Joy. Problem persists.

Curiosity got the better of me and I did the full reset-No dice. problem persists

I am pretty sure that I remember what was on the drive and from that a quick calculation yields 33.5 hours (give or take a half an hour). More than I thought.
Receiver read 84% capacity.
Doing the math: 209 hours total capacity.
All from the SAT feed.
30 of the hours in HD and 16 of them sports programming.

Very Funny Thing Though: It now seems that Whole-Home DVR service is authorized while it wasn't before taking the reset plunge!


So a Clear and Delete Everything from the menu didn't work? At this point, you're just going to have to wait for D* to fix it or get an HR24. You could exchange the HR34 for a new one, but I have the nagging feeling it might be related to either your account or your setup. Or maybe some latent defect for a certain lot of units.

It doesn't appear to be related to how full your hard drive is. You're the first one who's said their hard drive wasn't full.

Edited by bobcamp1, 01 October 2012 - 07:50 AM.


#248 OFFLINE   veryoldschool

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Posted 01 October 2012 - 07:49 AM

So a Clear and Delete Everything from the menu didn't work? At this point, you're just going to have to wait for D* to fix it or get an HR24. You could exchange the HR34 for a new one, but I have the nagging feeling it might be related to either your account or your setup.

It doesn't appear to be related to how full your hard drive is. You're the first one who's said their hard drive wasn't full.

I don't think a reset everything was done.

Maybe only reset defaults was.

Edited by veryoldschool, 01 October 2012 - 08:01 AM.

A.K.A VOS

#249 OFFLINE   statsman

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Posted 01 October 2012 - 09:37 AM

I don't think a reset everything was done.

Maybe only reset defaults was.


No, I reset everything (got the storage space reformatted and everything) and when it was over the receiver still "thought" it was currently recording shows scheduled hours and days in the future. :shrug:

I didn't activate "Genie Recommends" when given the option but that made no difference.

#250 OFFLINE   veryoldschool

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Posted 01 October 2012 - 09:41 AM

No, I reset everything (got the storage space reformatted and everything) and when it was over the receiver still "thought" it was currently recording shows scheduled hours and days in the future. :shrug:

I didn't activate "Genie Recommends" when given the option but that made no difference.

Did you lose recordings?
The receiver "thinking" it's recording upcoming programs is a bug in the software, so that isn't going to change without an update.
A.K.A VOS




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