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Guest Message by DevFuse

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HR34 disk space issue. Unable to record anything! Help!


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271 replies to this topic

#251 OFFLINE   statsman

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Posted 01 October 2012 - 09:45 AM

yeah I lost recordings but I had watched about half of them (sports programming) and the rest were sit-coms and a handful of movies. My R22 was still recording my series so my loss was negligible.

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#252 ONLINE   veryoldschool

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Posted 01 October 2012 - 09:50 AM

yeah I lost recordings but I had watched about half of them (sports programming) and the rest were sit-coms and a handful of movies. My R22 was still recording my series so my loss was negligible.

OK, then it did what you'd asked.
Series links & recordings are gone, because they're stored on the drive.

Resetting defaults clears user settings, but doesn't wipe the drive.

"restarting receiver" is the best way to "simply reboot" the DVR.

since your "sports programing" looks to take up the most space, it might be good to only record those for a while so we can get a "worst case" for the number of hours.
A.K.A VOS

#253 OFFLINE   statsman

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Posted 01 October 2012 - 10:05 AM

since your "sports programing" looks to take up the most space, it might be good to only record those for a while so we can get a "worst case" for the number of hours.


I won't be able to accommodate this request: other members of the household only use the living room TV (where the HR-34 currently resides) and they have weekday series that need to be recorded.

On the plus side, I personally record a lot of sports and as I said this week will be especially sports-centric with UEFA soccer competitions on this week. So we won't get a worse case scenario but it might be more valuable to have a sample that better approximates the recording load of a sports fan.

#254 OFFLINE   bobcamp1

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Posted 01 October 2012 - 10:20 AM

yeah I lost recordings but I had watched about half of them (sports programming) and the rest were sit-coms and a handful of movies. My R22 was still recording my series so my loss was negligible.


Is it actually recording the new shows correctly now that you've formatted the disk? Can you play the recordings back? Others have said that their free space indicator is stuck at 0% and it looks like it's recording everything, even though it isn't actually recording anything.

#255 OFFLINE   statsman

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Posted 01 October 2012 - 10:45 AM

Is it actually recording the new shows correctly now that you've formatted the disk? Can you play the recordings back? Others have said that their free space indicator is stuck at 0% and it looks like it's recording everything, even though it isn't actually recording anything.


It's recording the new shows correctly.
I can play the recordings back.
My free space indicator is at 84%.

Problem is, it still looks to the machine like all future To-Do recordings are currently recording.

#256 ONLINE   veryoldschool

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Posted 01 October 2012 - 11:03 AM

Problem is, it still looks to the machine like all future To-Do recordings are currently recording.

Again, this is a bug in the software, but nothing more and doesn't effect anything, other than being a nuisance to the user.
A.K.A VOS

#257 ONLINE   veryoldschool

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Posted 01 October 2012 - 11:05 AM

Others have said that their free space indicator is stuck at 0% and it looks like it's recording everything, even though it isn't actually recording anything.

These "others" should look at the mark for delete option and then report what it shows.
In this thread, one doesn't want to delete, and the other hasn't given the number of hours in their playlist.
A.K.A VOS

#258 OFFLINE   statsman

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Posted 01 October 2012 - 11:08 AM

***Again, this is a bug in the software, but nothing more and doesn't effect anything, other than being a nuisance to the user.***

Did I say otherwise?
It certainly seems to be an issue for those whose HDD were almost full...but for customers with lots of hard drive space, like me, it is just a nuisance.

#259 ONLINE   veryoldschool

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Posted 01 October 2012 - 11:15 AM

***Again, this is a bug in the software, but nothing more and doesn't effect anything, other than being a nuisance to the user.***

Did I say otherwise?
It certainly seems to be an issue for those whose HDD were almost full...but for customers with lots of hard drive space, like me, it is just a nuisance.

I'm just trying to separate the true problems with hard drive space and a bug that has nothing to do with it, though they both came in the same software.
A.K.A VOS

#260 OFFLINE   statsman

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Posted 01 October 2012 - 11:25 AM

I'm just trying to separate the true problems with hard drive space and a bug that has nothing to do with it, though they both came in the same software.


Okay, I just didn't understand that these were 2 separate issues. I was under the mistaken impression that the 34 thinking it was currently recording all future items in the To-Do list was part and parcel of the problem of the OP.

Mea culpa.

#261 OFFLINE   Rich

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Posted 01 October 2012 - 11:33 AM

Agreed! Excellent suggestion inkahauts!

DIRECTV should actually add this to their own CSR troubleshooting scripts for this specific issue, as they could walk the user through this and determine how many deletions would make difference, if any..


Probably just confuse the CSRs. Even the Protection Plan CSRs are kinda useless anymore. The other day I called the PP about a problem I was having with an HR20-700. She didn't know what that was and that was a PP CSR!

Rich

#262 OFFLINE   inkahauts

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Posted 01 October 2012 - 06:10 PM

The is excellent!!!!!

I've never used mark for delete, since space hasn't been a problem.

I just tried your steps with my 89% free space indicated and the blue indicator did exactly what you said.
After watching & marking all of my recordings, I pressed exit and was out with nothing deleted.


Hey, every once in a while I get a good idea! Guess this was my once for the year! !rolling

I always set up my dvrs to just record all movies during free weekend previews of the premium channels, then use mark to delete to erase all the ones I know I wont watch after the weekend is over. I love the feature ;)

#263 OFFLINE   inkahauts

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Posted 01 October 2012 - 06:12 PM

Probably just confuse the CSRs. Even the Protection Plan CSRs are kinda useless anymore. The other day I called the PP about a problem I was having with an HR20-700. She didn't know what that was and that was a PP CSR!

Rich


I agree. The only person who might think of this is a tech rep that has actual experience with the units. Asking a front line csr to do this would be a waste, because they really wouldn't understand what they are actually proving or disproving by doing this.

#264 OFFLINE   Drew2k

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Posted 01 October 2012 - 06:17 PM

I agree. The only person who might think of this is a tech rep that has actual experience with the units. Asking a front line csr to do this would be a waste, because they really wouldn't understand what they are actually proving or disproving by doing this.

I never said front line CSR. :)

#265 OFFLINE   Rich

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Posted 02 October 2012 - 11:34 AM

I never said front line CSR. :)


I rarely talk to front line CSRs, usually go right to PP CSRs. Unfortunately, the Case Management Group has taken most of the knowledgeable PP CSRs and made them Case Management Agents (they actually call themselves that and I think it's well deserved). So, even calling the PP these days is an act of futility. I usually get transferred to Retention and then they have the CMG give me a call and I get my answers from them. Usually correct answers. I don't do this often, it takes quite a while on the phone to get what I want answered.

Rich

#266 OFFLINE   statsman

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Posted 03 October 2012 - 10:11 PM

What might be of some interest [to me at least] is how many recording "hours" you have and are these from the SAT feed or do you have the AM-21 for OTA?


This is for VOS
On the off chance that you might be still interested:
Here is what I got for the number of recorded hours of programming held by my HR34 at 50% capacity:

Total hours:101
HD hours: 91
Sports HD hours: 53.5

#267 OFFLINE   inkahauts

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Posted 03 October 2012 - 10:41 PM

This is for VOS
On the off chance that you might be still interested:
Here is what I got for the number of recorded hours of programming held by my HR34 at 50% capacity:

Total hours:101
HD hours: 91
Sports HD hours: 53.5


Huh? That doesn't make any sense. Or are you saying that you have 10 hours of sd recordings, 53.5 hd sports, and 37.5 hd non sports.

#268 OFFLINE   inkahauts

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Posted 03 October 2012 - 10:42 PM

I wish XTC would come back and try what I suggested and let us know what it shows...

#269 OFFLINE   Steve

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Posted 04 October 2012 - 06:09 AM

10 hours of sd recordings, 53.5 hd sports, and 37.5 hd non sports.

This, I think, with 53.5 hours being "unpadded".
/steve

#270 ONLINE   veryoldschool

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Posted 04 October 2012 - 06:57 AM

This is for VOS
On the off chance that you might be still interested:
Here is what I got for the number of recorded hours of programming held by my HR34 at 50% capacity:

Total hours:101
HD hours: 91
Sports HD hours: 53.5


Huh? That doesn't make any sense.

The idea here was to see how many hours fast action sports programing verses non sports HD.
"Generally" it looks like:

  • If you only recorded sports programing, you could record 180+ hours.
  • If you only recorded non sports programing, you could record 240+ hours.
"Up to 200 hrs" of HD programing is what DirecTV claims.

For those that used to be able to record 260 hours, and now can only record 240 hrs, it may not be that significant.

For those [rare cases] that used to be able to record 200 hrs, but now can only record 182 hrs, it may be more significant.
A.K.A VOS

#271 OFFLINE   statsman

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Posted 04 October 2012 - 05:48 PM

Huh? That doesn't make any sense. Or are you saying that you have 10 hours of sd recordings, 53.5 hd sports, and 37.5 hd non sports.


Sorry if I wasn't clear... the latter=
10 hours of sd
53.5 hd sports (all sports programming in hd)
37.5 hd movies and series and news

#272 OFFLINE   statsman

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Posted 04 October 2012 - 05:58 PM

This, I think, with 53.5 hours being "unpadded".


I don't think I know enough to say as I am only a newbie around here: My figures come from combing through the List of recorded shows and summing the length of each recording. I then tallied the figures for each type of programming: SD , HD, Sports.

If D* pads each recording by some amount, my figures are likely skewed.




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