Agreed! Excellent suggestion inkahauts!
DIRECTV should actually add this to their own CSR troubleshooting scripts for this specific issue, as they could walk the user through this and determine how many deletions would make difference, if any..
Probably just confuse the CSRs. Even the Protection Plan CSRs are kinda useless anymore. The other day I called the PP about a problem I was having with an HR20-700. She didn't know what that was and that was a PP CSR!