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Guest Message by DevFuse

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HR34 disk space issue. Unable to record anything! Help!


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271 replies to this topic

#141 OFFLINE   TBoneit

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Posted 28 September 2012 - 09:49 AM

Good Move DirecTV, Use too small a hard drive for 5 tuners and then take user space and not DirecTV Reserved space for a new feature. Way to treat customers.
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#142 OFFLINE   Stuart Sweet

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Posted 28 September 2012 - 09:50 AM

Folks, let's focus on the topic at hand and not on each other. There has already been one warning posted in this thread... the next time I will have no choice but to close it.
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#143 OFFLINE   Laxguy

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Posted 28 September 2012 - 09:50 AM

Have you checked your Series Manager? (I recall reading you've deleted stuff from the To Do list.)

You have turned off Genie, yes?

Have you double re-booted within 30 minutes to flush out the Guide?
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#144 OFFLINE   Mike Bertelson

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Posted 28 September 2012 - 09:52 AM

You should've been busy watching what's recorded.

That's not really the point is it. The amount of storage space available to the customer has changed without notice. The OP was within the limits that have worked since he got the DVR and now the limits have moved.

If the customer had been given notice that'd be one thing, but even in that scenario saying he should just watch his recordings isn’t really very constructive.

I’m not exactly sure how Genie is configured to use disk space but it certainly has the unintended consequence of interfering with the normal use of those that have mostly full hard drives.

I have no idea how Genie works but it seems to want a certain amount of space and will take it as it frees up. The number of subs affected has to be pretty small but it’s got to be frustrating when you don’t know it’s coming and didn’t have a chance to prepare for it.

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#145 ONLINE   sigma1914

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Posted 28 September 2012 - 10:09 AM

...
If the customer had been given notice that'd be one thing, but even in that scenario saying he should just watch his recordings isn’t really very constructive.

...


It's very constructive. When your HDD is full now with this update, you only have a few choices - Start watching recordings you're hoarding, delete them, or suffer with no new recordings.

When you keep a full HDD, there's risks you take.
If you stop responding to them or put them on ignore, then eventually they'll go away.

#146 OFFLINE   bnwrx

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Posted 28 September 2012 - 10:13 AM

Look here and at the bottom you'll see it's inactive:

http://www.redh.com/dtv/index.php


What happens if someone is getting a new install of an HR34 today(or whenever) and the software stream is inactive? Is there a way to get the 34 up and running?

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#147 OFFLINE   Sixto

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Posted 28 September 2012 - 10:14 AM

I've seen all these references to not being able to record anything new ... what exactly are you guys referring to?

Do you have every recording set as "keep until I delete"?

I've used that option for a few recordings over the years, but typically the DVR just deletes the oldest to record new stuff.
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#148 OFFLINE   veryoldschool

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Posted 28 September 2012 - 10:19 AM

What happens if someone is getting a new install of an HR34 today(or whenever) and the software stream is inactive? Is there a way to get the 34 up and running?

When the monitoring site is off line, it only means we can't tell what is in the stream. It doesn't mean there is nothing in the stream.
You'd only know by trying to force a download.
With new installs ongoing, I'd be somewhat surprised if there was nothing in the stream.
A.K.A VOS

#149 OFFLINE   xtc

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Posted 28 September 2012 - 10:22 AM

That's not really the point is it. The amount of storage space available to the customer has changed without notice. The OP was within the limits that have worked since he got the DVR and now the limits have moved.

If the customer had been given notice that'd be one thing, but even in that scenario saying he should just watch his recordings isn’t really very constructive.

I’m not exactly sure how Genie is configured to use disk space but it certainly has the unintended consequence of interfering with the normal use of those that have mostly full hard drives.

I have no idea how Genie works but it seems to want a certain amount of space and will take it as it frees up. The number of subs affected has to be pretty small but it’s got to be frustrating when you don’t know it’s coming and didn’t have a chance to prepare for it.

Mike


THANK YOU!!! interesting how this thread is divided into people who totally get it and others who don't. They just say watch it or delete it or buy a new hard drive or let DirecTV do anything they want to you now that they have your money. Unbelievable. At least a few get what's going on here.

#150 OFFLINE   David Ortiz

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Posted 28 September 2012 - 10:23 AM

Do you have every recording set as "keep until I delete"?


I watch a lot of primetime series on the broadcast networks and I don't like to miss an episode. I always use "keep until I delete" so that I don't discover that I am missing recordings.

When I noticed after this update that my free space was at 0%, I was able to delete a lot of episodes that were also on another DVR. If that were not the case, I would have had to watch those recordings to gain back free space for new episodes.

#151 OFFLINE   veryoldschool

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Posted 28 September 2012 - 10:25 AM

THANK YOU!!! interesting how this thread is divided into people who totally get it and others who don't. They just say watch it or delete it or buy a new hard drive or let DirecTV do anything they want to you now that they have your money. Unbelievable. At least a few get what's going on here.

I think most "got it".
What has been the ongoing problem is "what to do about it".
You asked for help, and got some, but don't/haven't wanted to do anything.
DirecTV most likely won't change their software, so it's either adapt to it or not.
A.K.A VOS

#152 OFFLINE   CCarncross

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Posted 28 September 2012 - 10:40 AM

I think most "got it".
What has been the ongoing problem is "what to do about it".
You asked for help, and got some, but don't/haven't wanted to do anything.
DirecTV most likely won't change their software, so it's either adapt to it or not.


+100@VOS

Direct DVR's have always exhibited interesting behavior to say the least when HDD's were run at or near capacity. You have a few choices about what you can do, choose one and move on.....ranting and raving is not going to fix anything, and guaranteed it will just further alienate you on this forum.

#153 OFFLINE   MrLatte

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Posted 28 September 2012 - 10:42 AM

It seems like having a full hard drive is one thing but is that connected to showing all the To-Do programs as currently recording? BTW, I'm not having this problem.

#154 OFFLINE   veryoldschool

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Posted 28 September 2012 - 10:46 AM

It seems like having a full hard drive is one thing but is that connected to showing all the To-Do programs as currently recording? BTW, I'm not having this problem.

It's only "connected" by being in the software. The To-Do programs still work the same as before, but now have the "nag" messages, which have nothing to do with the space issue.
A.K.A VOS

#155 OFFLINE   Rich

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Posted 28 September 2012 - 10:46 AM

Do they only help after being jackasses to you? is that how it works. They should be proud then.


OK, that's enough. Most of us are here to help, not hinder. Nobody has done anything but try to explain what's going on, just because you're frustrated doesn't give you the right to demean anyone.

Rich

#156 OFFLINE   xtc

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Posted 28 September 2012 - 10:50 AM

OK, that's enough. Most of us are here to help, not hinder. Nobody has done anything but try to explain what's going on, just because you're frustrated doesn't give you the right to demean anyone.

Rich


You obviously haven't been paying attention in this thread then. A few helped and I thanked them, others were exactly as I described.

#157 OFFLINE   RunnerFL

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Posted 28 September 2012 - 11:00 AM

OK, that's enough. Most of us are here to help, not hinder. Nobody has done anything but try to explain what's going on, just because you're frustrated doesn't give you the right to demean anyone.


Clearly there were some pre-conceived notions on who's posts to even bother with and that's too bad. He was given some great advice but chose to ignore it, or even slam it, based on who posted it.

Did they take space from us? yes
Will we get it back? VERY doubtful
Does it suck? Sure
Were viable alternatives given to the OP? Yes
Should we move on? Absolutely
THIS SPACE FOR RENT

#158 OFFLINE   Rich

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Posted 28 September 2012 - 11:18 AM

Clearly there were some pre-conceived notions on who's posts to even bother with and that's too bad. He was given some great advice but chose to ignore it, or even slam it, based on who posted it.

Did they take space from us? yes
Will we get it back? VERY doubtful
Does it suck? Sure
Were viable alternatives given to the OP? Yes
Should we move on? Absolutely


I'm done.

Rich

#159 OFFLINE   Diana C

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Posted 28 September 2012 - 12:43 PM

Do they only help after being jackasses to you? is that how it works. They should be proud then.


You obviously haven't been paying attention in this thread then. A few helped and I thanked them, others were exactly as I described.


I assume that since I didn't join the urination contest I fall into the latter group.

Folks, let's focus on the topic at hand and not on each other. There has already been one warning posted in this thread... the next time I will have no choice but to close it.


Stuart, I think the time has come.

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#160 OFFLINE   Drew2k

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Posted 28 September 2012 - 12:45 PM

I'm saddened it's come to this.

People need to respect each other more.

:nono2:




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