Jump to content


Welcome to DBSTalk


Sign In 

Create Account
Welcome to DBSTalk. Our community covers all aspects of video delivery solutions including: Direct Broadcast Satellite (DBS), Cable Television, and Internet Protocol Television (IPTV). We also have forums to discuss popular television programs, home theater equipment, and internet streaming service providers. Members of our community include experts who can help you solve technical problems, industry professionals, company representatives, and novices who are here to learn.

Like most online communities you must register to view or post in our community. Sign-up is a free and simple process that requires minimal information. Be a part of our community by signing in or creating an account. The Digital Bit Stream starts here!
  • Reply to existing topics or start a discussion of your own
  • Subscribe to topics and forums and get email updates
  • Send private personal messages (PM) to other forum members
  • Customize your profile page and make new friends
 
Guest Message by DevFuse

Photo

Sling broken, Dirt help?


  • Please log in to reply
7 replies to this topic

#1 ONLINE   fudpucker

fudpucker

    Godfather

  • Registered
  • 503 posts
Joined: Jul 23, 2007

Posted 29 September 2012 - 08:00 AM

Are there any DIRT folks around? My sling on my 722 has stopped working - happened at the worst time, while I was on the road. Came home and tested: the light does not come on when I plug it in (and I tried both USB ports) and no message on the TV when I plug it in.

I tested the USB ports themselves by plugging in my external USB HD, and it works just fine, so it is the Sling. Hard to see what could go wrong with it, since it looks like a thin solid metal slab! But it definitely is no longer working.

I am asking for DIRT help just because I called and got someone who was quite nice but their accent was so strong I simply could not understand them.

Thanks!

...Ads Help To Support This SIte...

#2 OFFLINE   Ray C@DISH Network

Ray C@DISH Network

    Icon

  • DISH Representative
  • 914 posts
Joined: Dec 28, 2010

Posted 29 September 2012 - 08:02 AM

Please PM me your account number and verify your 4 digit PIN number so I can review sending a replacement Sling Adapter. Please let me know. Thanks.

Are there any DIRT folks around? My sling on my 722 has stopped working - happened at the worst time, while I was on the road. Came home and tested: the light does not come on when I plug it in (and I tried both USB ports) and no message on the TV when I plug it in.

I tested the USB ports themselves by plugging in my external USB HD, and it works just fine, so it is the Sling. Hard to see what could go wrong with it, since it looks like a thin solid metal slab! But it definitely is no longer working.

I am asking for DIRT help just because I called and got someone who was quite nice but their accent was so strong I simply could not understand them.

Thanks!



#3 ONLINE   fudpucker

fudpucker

    Godfather

  • Topic Starter
  • Registered
  • 503 posts
Joined: Jul 23, 2007

Posted 29 September 2012 - 08:05 AM

Please PM me your account number and verify your 4 digit PIN number so I can review sending a replacement Sling Adapter. Please let me know. Thanks.


I am guilty of complaining here about some DIsh issues, but the tech support is second to none. Seriously.

Will do, Ray, thanks for the VERY quick response.

#4 ONLINE   fudpucker

fudpucker

    Godfather

  • Topic Starter
  • Registered
  • 503 posts
Joined: Jul 23, 2007

Posted 29 September 2012 - 08:47 AM

Great response from DIRT but FWIW the Sling apparently only has a one year warranty. Argh! ;)

#5 OFFLINE   tampa8

tampa8

    Godfather/Supporter

  • Registered
  • 1,805 posts
Joined: Mar 30, 2002

Posted 29 September 2012 - 09:19 AM

I would contact the loyalty department and explain when you bought it and it last only one year. You like Dish service and the use of the Sling is important, but you don't want to buy one every year. Will they send you another one.... Worth a try.

OR - if you sling alot consider getting a regular slingbox. It does more, works great. For one reason or another, either watching something or checking my security cameras I use mine daily.

#6 OFFLINE   boba

boba

    Hall Of Fame

  • Registered
  • 5,580 posts
Joined: May 23, 2003

Posted 29 September 2012 - 09:29 AM

Great response from DIRT but FWIW the Sling apparently only has a one year warranty. Argh! ;)

On electronics a 1 year warranty is quite good, what are you expecting a 100,000 mi warranty? I see no reason a manufacturer has to replace something that has outlived a 1 year warranty. That is what retail stores are for, replacing worn out products.:):):)

#7 ONLINE   fudpucker

fudpucker

    Godfather

  • Topic Starter
  • Registered
  • 503 posts
Joined: Jul 23, 2007

Posted 29 September 2012 - 10:25 AM

On electronics a 1 year warranty is quite good, what are you expecting a 100,000 mi warranty? I see no reason a manufacturer has to replace something that has outlived a 1 year warranty. That is what retail stores are for, replacing worn out products.:):):)


Ohm, just frustrating to have to throw something like a sling away after a little over a year.

#8 OFFLINE   bigglebowski

bigglebowski

    Legend

  • Registered
  • 220 posts
Joined: Jul 26, 2010

Posted 29 September 2012 - 11:56 AM

Ohm, just frustrating to have to throw something like a sling away after a little over a year.


Might want to get used to that concept as it seems that is the way we are headed. How about throwing away your TV just after a few years.




spam firewall