I apologize in advance for the cross-post. I'm new here and desperate to find answers. The following was posted as a new separate thread, but then I noticed this thread that deals with the channel.
Can anyone help?
I subscribe to Directv via a commercial account with a rack system. We have only SD d12 receivers and can only receive programming from the 101 satellite.
Recently, the local Houston sports channel was changed to Root Sports Southwest from Comcast, and the Root channel was literally just born a week ago. It is on Directv channel 674.
We already have the RSN package which includes Fox Sports SW on 676 and according to Directv also includes 674 Root SW.
But while I can tune to 676 no problem, if I try to tune to 674 I get (721 not subscribed).
I have gotten no less than 5 different answers as to why this happens:
Blacked out in my area (not true)
Not in my package (not true and dtv assures me it is)
Only available in HD (not true, confirmed with another user)
Not in RSN, needs special subscription
No alacarte available, only in Ultimate package
**** CANNOT RECEIVE WITH EXISTING EQUIPMENT, NEED 103 SATELLITE AND BUY NEW EQUIPMENT (and scratch all previous "excuses")
The last answer is the latest claim from them, and I've been assured that 674 is ONLY on the 103 satellite, and the new equipment will fix my problem. However, I've asked why the channel guide shows me the channel if the receiver is incapable of seeing it..... (no good answer)
And now, after viewing the Transponder Maps on this very forum, I find that 674 IS ON D8@101W AND TRANSPONDER 5.
Am I being fed a line of BS from Directv and my dealer??????
How reliable is the spreadsheet for the Transponder Maps?
How can I confirm that my equipment is truly able to get this channel without new upgrades?
And what should I do if everybody in tech support/cust serv argues with me when I tell them their answer doesn't hold water?
Please, anyone who has a really really strong knowledge of this issue-- let me know which info to believe.