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470 replies to this topic

#461 OFFLINE   mo832

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Posted 25 November 2014 - 10:15 AM

They told me there is no "access card department". They gave me the same script "what we do is try some troubleshooting, and if that doesn't work, we escalate it to see who can pinpoint what's wrong".

 

I'm back in the same loop...



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#462 OFFLINE   inkahauts

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Posted 25 November 2014 - 11:54 AM

That's horse manure. There is one. Call again and say cancel at the prompt and get your self to retention. Then ask for access card department.

#463 OFFLINE   mo832

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Posted 25 November 2014 - 12:07 PM

That's horse manure. There is one. Call again and say cancel at the prompt and get your self to retention. Then ask for access card department.

 

Does it make a difference if I'm on a business/commercial account vs. a retail account? I don't remember a voice option for cancel. I called the 800 number given to me years ago for business.

 

BTW on the other thread (dtv runaround) there is further update on this particular situation (as you may already know).



#464 OFFLINE   jagrim

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Posted 25 November 2014 - 12:10 PM

Does it make a difference if I'm on a business/commercial account vs. a retail account? I don't remember a voice option for cancel. I called the 800 number given to me years ago for business.

BTW on the other thread (dtv runaround) there is further update on this particular situation (as you may already know).


Access Card Department Phone # 1-877-887-7994

Try the above number



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#465 OFFLINE   coolman302003

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Posted 25 November 2014 - 06:32 PM

Does it make a difference if I'm on a business/commercial account vs. a retail account? 

 

I believe so it definitely would, according to here. You can either email directv.com/commercialemail or call 1-888-388-4249 for customer support on commercial accounts.


List of networks with HD VOD content available on DIRECTV   DIRECTV Customer Service Live Online Chat (available from 8am-1am ET)   DIRECTV Regional Sports Network (RSN) fee lookup tool (zip code required)
 
DIRECTV Premium Channel Pricing: 1=$13.99 ($17.99 for HBO) | 2=$25 ($30 with HBO) | 3=$35 ($40 with HBO) | 4=$43 ($48 with HBO) | All 5=$55 per month 
 
My Setup: 5-LNB SlimLine with SWM-16 | HR44-700 w/AM-21N | HR24-200 | H25-100 | H25-100 | C41-500


#466 OFFLINE   inkahauts

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Posted 26 November 2014 - 12:38 PM

Yeah it might. But they still have to have an access card department. And there is never a voice prompt for cancel. ;)

#467 OFFLINE   mo832

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Posted 26 November 2014 - 12:51 PM

Do you think the access card dept. can help in this case? It has now been determined to not be a hardware issue at all- it is now an issue of authorizing one channel inside of an RSN subscription so the card will allow it. The card works if it is told to allow the channel.

 

Have already submitted a request to "office of president", but I'm not holding my breath on that one...



#468 OFFLINE   inkahauts

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Posted 26 November 2014 - 10:31 PM

Actually if this is a systemic issue the office of the president are the ones who will fix it for everyone by fixing the system. Not sure if access card can but maybe. The office will get back to you but with the holidays I wouldn't expect them to till next week.

#469 OFFLINE   coolman302003

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Posted 27 November 2014 - 05:31 AM

Yeah it might. But they still have to have an access card department. And there is never a voice prompt for cancel. ;)

Have you ever called the above number for commercial accounts?
The automated IVR system is different then residential
They get the following options:

Press 1 for account balance
Press 2 for making payments
Press 3 for technical support (which I know mo832 said they have already contacted multiple times)
Press 4 for ordering PPV events
Press 5 if you have an existing appt scheduled
Press 6 for none of the above, which will transfer to a CSR but I don't know what dept.

And that's it. Unlike residential you can't speak your requests to the system either like saying cancel service, check contract end date, change programming, activate HBO etc. Most everything on commercial accts has to be done with a CSR over the phone.


List of networks with HD VOD content available on DIRECTV   DIRECTV Customer Service Live Online Chat (available from 8am-1am ET)   DIRECTV Regional Sports Network (RSN) fee lookup tool (zip code required)
 
DIRECTV Premium Channel Pricing: 1=$13.99 ($17.99 for HBO) | 2=$25 ($30 with HBO) | 3=$35 ($40 with HBO) | 4=$43 ($48 with HBO) | All 5=$55 per month 
 
My Setup: 5-LNB SlimLine with SWM-16 | HR44-700 w/AM-21N | HR24-200 | H25-100 | H25-100 | C41-500


#470 OFFLINE   inkahauts

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Posted 27 November 2014 - 11:52 AM

Ok but there still has to be a way to access card people Id think. They control everything in the end after all. Who do business accounts call when they need a new card if they purchase a owned receiver from somewhere other than DIRECTV.

#471 OFFLINE   charlie460

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Posted 29 November 2014 - 07:45 PM

Why is Root Sports Southwest blacking out pre/post-game content (with Sports Pack) -- none of the other teams do this.






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