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Guest Message by DevFuse

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help recordings not on hopper!!!!

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6 replies to this topic

#1 OFFLINE   jefte1


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Posted 04 October 2012 - 05:27 PM

My hopper just did a self reboot and when it came back on all my recorded programs were gone..can anyone help.I was just watching tv when it just froze up and rebooted on its own..when I went to dvr to watch something all my recordings were gone.

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#2 OFFLINE   garys


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Posted 04 October 2012 - 06:39 PM

There have been a couple of reported incidents like this, unfortunately if a reboot didn't bring them back, your recordings are gone.

#3 OFFLINE   jefte1


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Posted 04 October 2012 - 06:46 PM

thanks for the reply just got off phone with a tech support in my are (sc) they are sending a tech out tom afternoon..my other hopper in my daughters room is fine and working just the one in the lr went out.

#4 OFFLINE   saberfly



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Posted 04 October 2012 - 07:42 PM

I guess you aren't going to start cookin, cleanin, leavin, and jaggin.

#5 OFFLINE   gtal98



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Posted 04 October 2012 - 08:31 PM

Don't expect the tech to recover your recordings for you. I am one, and we don't have any special tools or anything. As garys said, if you perform a power cord reset and they still don't show, they're gone.

#6 OFFLINE   jefte1


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Posted 04 October 2012 - 09:39 PM

yeah i figured that.....it is now freezing up and shows a signal loss on screen... the one in the other room is fine.. no signal loss just the hopper in the living room...will do that when i go to switch channels..and now even tho it shows a channel being recorded on the guide the red light is not on the front of the hopper.

#7 OFFLINE   P Smith

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Posted 04 October 2012 - 10:12 PM

perhaps your DVR is overheated ?

As to recover recordings ... well, it could be done, but if you own it, willing to learn Linux and XFS tool; then first action: stop using DVR, need turn it off, remove the drive and start working with it.

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