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Guest Message by DevFuse

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$231 to move service?


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46 replies to this topic

#21 ONLINE   trh

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Posted 06 October 2012 - 08:53 PM

I consider that a different condition, that you can't use the mover's connection twice in a 12 month span.

That I can follow. But where is it written as a condition that you can't use movers unless you've been a customer for one year.

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#22 OFFLINE   dpeters11

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Posted 06 October 2012 - 09:09 PM

That I can follow. But where is it written as a condition that you can't use movers unless you've been a customer for one year.


It's not defined explicitly, it's under qualifications depend on tenure etc.

It's similar to an ad for car financing etc, "we'll qualified" isn't defined.

#23 OFFLINE   F1aReD

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Posted 07 October 2012 - 06:40 AM

$231.58 to be exact...very steep. And I don't believe it costs over $500 for an install, that's just ridiculous. I only have 2 tvs, and all the old wiring/setup.

Could credit play into it? They didnt offer me anything, $199 if I wanted another DVD, $29.99 for a cck. I don't care about any of that, I just want it to be cheaper to install!

#24 ONLINE   trh

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Posted 07 October 2012 - 07:20 AM

So you have two receivers for your two TVs. Any DVRs? How much did you pay for your initial install? Any programming credits from your initial install? Would it be cheaper to pay the ETF than have them move you?

#25 OFFLINE   F1aReD

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Posted 07 October 2012 - 10:05 AM

I have 1 dvr. Initial install was free. How do you calculate the etf? It would probably be more since I have over a year left.

#26 OFFLINE   dpeters11

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Posted 07 October 2012 - 10:16 AM

I'd think your ETF would be about $320 or so, give or take $20. Definitely not cheaper.

#27 OFFLINE   Jodean

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Posted 07 October 2012 - 10:35 AM

did you suspend it, then call for movers?

I know dealers get dinged if you suspend within first year
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#28 OFFLINE   SamC

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Posted 08 October 2012 - 05:55 AM

For the first 10 years of the product's life, DirecTV was sold as a self-install. Admitedly, the current system is more complex, but its really just basic carpentry and running some wires.

Just take your best shot at a self install, and if you have signal issues, then call for a service, which is always free.

#29 OFFLINE   peds48

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Posted 08 October 2012 - 08:36 PM

… then call for a service, which is always free.


since when is service "always free"?

#30 OFFLINE   captaink5217

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Posted 09 October 2012 - 07:29 AM

$231 just to move service, I understand a charge to move before a year if service is up but $231 is crazy, heck I would just pay the ETF which in my case would be slightly less then have my wife sign up and get a new customer deal.
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#31 OFFLINE   Lancelink

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Posted 09 October 2012 - 03:00 PM

I'd call again, and again, and.... DTV is notorious for offering completely different deals on repeat calls in an almost random way. There is no need to even make anything up.

Call the main number. Say you want to terminate service to the answering machine, verify that to the machine, then you will get a live retention expert. Be pleasant but just tell them you are moving and need a great deal. If you don' like the offer thank them, hang up, and call back the next day.

I have yet to have anything but great success with this strategy.

GL!

#32 OFFLINE   jerrylove56

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Posted 09 October 2012 - 06:44 PM

Called to move service...anyway to lower the price? Have had D for a year in February. Infact, they couldn't offer anything, at all. I'm willing to pay some to move, but not over $120.


Read all post to this thread and follow link to email of the office of the president of Directv. http://www.dbstalk.c...=movers program

Worked for me along with complaint to El Segundo, CA - Better Business Bureau. I would dismiss negative post from "DIRECTV employee's and apologist" and do what is best for your own wallet.

#33 OFFLINE   CCarncross

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Posted 10 October 2012 - 06:20 AM

There is really no reason to call and escalate to the president's office, he got his free install less than a year ago. He should be on the hook for this one.

#34 OFFLINE   wingrider01

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Posted 10 October 2012 - 06:44 AM

There is really no reason to call and escalate to the president's office, he got his free install less than a year ago. He should be on the hook for this one.


+1 - they do not qualify, why email or file a complaint.

#35 OFFLINE   Getteau

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Posted 10 October 2012 - 12:18 PM

Depending on when you are moving, you could always cut it back to the barest of packages (SD only, no DVR, no whole home, no service plan...). De-activate, or if possible, suspend your second receiver so you don't get hit with the $6 a month mirror fee. Use your local cable company for 3 or 4 months to get you by and then in February, call in for the movers package. If you can get your monthly bill down to $20 or $30 dollars, you are looking at 4 months x $30, so $120 instead of $231ish.

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#36 OFFLINE   F1aReD

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Posted 12 October 2012 - 01:21 PM

Thanks for all the ideas! I did call back today and they offered to move it for $149 instead of $231. Better, but still more than I'd like to pay. I have to draw the line somewhere. I think I will call and speak to retention after wiork today.

Anyone know the hours? I get out at 9 pm Eastern time.

Thanks

#37 OFFLINE   jessshaun

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Posted 13 October 2012 - 07:31 AM

While I can understand a charge for moving sometimes, I'd never pay that much... not even $149. $99.... maybe. I'm sorry, but at over $200, I'd rather switch, and just be on the hook for an ETF... even if it was a bit more. Something to mention to retention, if it were me... I mean $200 to move, or $300 to cancel.... may as well pay the extra hundred.

#38 ONLINE   trh

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Posted 13 October 2012 - 09:09 AM

There is really no reason to call and escalate to the president's office, he got his free install less than a year ago. He should be on the hook for this one.

1-where does it say anywhere on DirecTV's web site you only get one free install in a year?
2-the OP wasn't asking for free (although I'm sure he'd take it). He wanted to know if there was "any way to lower" the quoted $231 price.

+1 - they do not qualify, why email or file a complaint.


DirecTV's web site says if you've talked with a CSR and need additional clarification, send an email to Ellen. He talked with a CSR and asked why it was $231 and they didn't give him a reason. So according to DirecTV, he can send an email and ask for clarification. The Mover's site has several undefined qualifications (for "qualifying customers" only, "based on tenure" and "other factors"), and if the OP wants to see if he can get an answer as to why his move was quoted at $231, he should send an email.

#39 OFFLINE   The Merg

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Posted 13 October 2012 - 10:39 AM

1-where does it say anywhere on DirecTV's web site you only get one free install in a year?
2-the OP wasn't asking for free (although I'm sure he'd take it). He wanted to know if there was "any way to lower" the quoted $231 price.

DirecTV's web site says if you've talked with a CSR and need additional clarification, send an email to Ellen. He talked with a CSR and asked why it was $231 and they didn't give him a reason. So according to DirecTV, he can send an email and ask for clarification. The Mover's site has several undefined qualifications (for "qualifying customers" only, "based on tenure" and "other factors"), and if the OP wants to see if he can get an answer as to why his move was quoted at $231, he should send an email.


I believe in the small print in the commercials it even states that it can be used once per year. Also, with regard to tenure, CSR's have stated in the past that you need to be a subscriber for a year to be eligible, which makes sense. You can get a free install per year and your initial installation is your free install for that year.

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#40 OFFLINE   Jodean

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Posted 14 October 2012 - 11:59 AM

This is odd, ive ran into several movers that paid $100 during first 6 months, then $50 after 6 months, and free after a year since first install. The $100 quotes always lead back to a phone call to me since i can do it for that today or next day instead of waiting a month for HSP to show up.
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