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Guest Message by DevFuse

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$231 to move service?


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46 replies to this topic

#26 OFFLINE   dpeters11

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Posted 07 October 2012 - 10:16 AM

I'd think your ETF would be about $320 or so, give or take $20. Definitely not cheaper.

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#27 OFFLINE   Jodean

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Posted 07 October 2012 - 10:35 AM

did you suspend it, then call for movers?

I know dealers get dinged if you suspend within first year
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#28 OFFLINE   SamC

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Posted 08 October 2012 - 05:55 AM

For the first 10 years of the product's life, DirecTV was sold as a self-install. Admitedly, the current system is more complex, but its really just basic carpentry and running some wires.

Just take your best shot at a self install, and if you have signal issues, then call for a service, which is always free.

#29 OFFLINE   peds48

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Posted 08 October 2012 - 08:36 PM

… then call for a service, which is always free.


since when is service "always free"?

#30 OFFLINE   captaink5217

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Posted 09 October 2012 - 07:29 AM

$231 just to move service, I understand a charge to move before a year if service is up but $231 is crazy, heck I would just pay the ETF which in my case would be slightly less then have my wife sign up and get a new customer deal.
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#31 OFFLINE   Lancelink

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Posted 09 October 2012 - 03:00 PM

I'd call again, and again, and.... DTV is notorious for offering completely different deals on repeat calls in an almost random way. There is no need to even make anything up.

Call the main number. Say you want to terminate service to the answering machine, verify that to the machine, then you will get a live retention expert. Be pleasant but just tell them you are moving and need a great deal. If you don' like the offer thank them, hang up, and call back the next day.

I have yet to have anything but great success with this strategy.

GL!

#32 OFFLINE   jerrylove56

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Posted 09 October 2012 - 06:44 PM

Called to move service...anyway to lower the price? Have had D for a year in February. Infact, they couldn't offer anything, at all. I'm willing to pay some to move, but not over $120.


Read all post to this thread and follow link to email of the office of the president of Directv. http://www.dbstalk.c...=movers program

Worked for me along with complaint to El Segundo, CA - Better Business Bureau. I would dismiss negative post from "DIRECTV employee's and apologist" and do what is best for your own wallet.

#33 OFFLINE   CCarncross

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Posted 10 October 2012 - 06:20 AM

There is really no reason to call and escalate to the president's office, he got his free install less than a year ago. He should be on the hook for this one.

#34 OFFLINE   wingrider01

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Posted 10 October 2012 - 06:44 AM

There is really no reason to call and escalate to the president's office, he got his free install less than a year ago. He should be on the hook for this one.


+1 - they do not qualify, why email or file a complaint.

#35 OFFLINE   Getteau

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Posted 10 October 2012 - 12:18 PM

Depending on when you are moving, you could always cut it back to the barest of packages (SD only, no DVR, no whole home, no service plan...). De-activate, or if possible, suspend your second receiver so you don't get hit with the $6 a month mirror fee. Use your local cable company for 3 or 4 months to get you by and then in February, call in for the movers package. If you can get your monthly bill down to $20 or $30 dollars, you are looking at 4 months x $30, so $120 instead of $231ish.

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#36 OFFLINE   F1aReD

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Posted 12 October 2012 - 01:21 PM

Thanks for all the ideas! I did call back today and they offered to move it for $149 instead of $231. Better, but still more than I'd like to pay. I have to draw the line somewhere. I think I will call and speak to retention after wiork today.

Anyone know the hours? I get out at 9 pm Eastern time.

Thanks

#37 OFFLINE   jessshaun

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Posted 13 October 2012 - 07:31 AM

While I can understand a charge for moving sometimes, I'd never pay that much... not even $149. $99.... maybe. I'm sorry, but at over $200, I'd rather switch, and just be on the hook for an ETF... even if it was a bit more. Something to mention to retention, if it were me... I mean $200 to move, or $300 to cancel.... may as well pay the extra hundred.

#38 OFFLINE   trh

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Posted 13 October 2012 - 09:09 AM

There is really no reason to call and escalate to the president's office, he got his free install less than a year ago. He should be on the hook for this one.

1-where does it say anywhere on DirecTV's web site you only get one free install in a year?
2-the OP wasn't asking for free (although I'm sure he'd take it). He wanted to know if there was "any way to lower" the quoted $231 price.

+1 - they do not qualify, why email or file a complaint.


DirecTV's web site says if you've talked with a CSR and need additional clarification, send an email to Ellen. He talked with a CSR and asked why it was $231 and they didn't give him a reason. So according to DirecTV, he can send an email and ask for clarification. The Mover's site has several undefined qualifications (for "qualifying customers" only, "based on tenure" and "other factors"), and if the OP wants to see if he can get an answer as to why his move was quoted at $231, he should send an email.

#39 OFFLINE   The Merg

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Posted 13 October 2012 - 10:39 AM

1-where does it say anywhere on DirecTV's web site you only get one free install in a year?
2-the OP wasn't asking for free (although I'm sure he'd take it). He wanted to know if there was "any way to lower" the quoted $231 price.

DirecTV's web site says if you've talked with a CSR and need additional clarification, send an email to Ellen. He talked with a CSR and asked why it was $231 and they didn't give him a reason. So according to DirecTV, he can send an email and ask for clarification. The Mover's site has several undefined qualifications (for "qualifying customers" only, "based on tenure" and "other factors"), and if the OP wants to see if he can get an answer as to why his move was quoted at $231, he should send an email.


I believe in the small print in the commercials it even states that it can be used once per year. Also, with regard to tenure, CSR's have stated in the past that you need to be a subscriber for a year to be eligible, which makes sense. You can get a free install per year and your initial installation is your free install for that year.

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#40 OFFLINE   Jodean

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Posted 14 October 2012 - 11:59 AM

This is odd, ive ran into several movers that paid $100 during first 6 months, then $50 after 6 months, and free after a year since first install. The $100 quotes always lead back to a phone call to me since i can do it for that today or next day instead of waiting a month for HSP to show up.
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#41 OFFLINE   F1aReD

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Posted 14 October 2012 - 06:58 PM

I don't think it actually says you can have 1 free install per year...however I believe that is how it works, after a year you can get a free install and the initial is free. BUT-it doesn't actually say that or clearly define it.

And I agree-I'd rather pay the ETF and get something else. And the last time I called, when I got the $149, I asked why it was lower and the answer I got was "Whatever I see on the computer is the price I'm giving you" basically, the CSR has nothing to do with it, they're only telling me what they see on the computer screen.

I understand that this stuff is not always free. I know the dish costs money, the installer needs to get paid, I understand it's not like cable, (some idiot comes and hooks up your receivers and thats about it) its D*-it needs to be installed, which is why I'm happy and willing to pay for an install-but not over $120.

When I first got D* my landlord complained that the dish was "too low" and wanted it moved up. He's never had satellite and didn't get it, they won't just come out for free a bunch of times and move it. I get it, but that was going to cost me $50. OK, so a move should be $100.

#42 OFFLINE   Papa J

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Posted 14 October 2012 - 08:00 PM

When you consider the cost of a new dish, wiring, installation, miscellaneous parts and the cost to roll a truck, $149 may be reasonable. I don't think we as customers, should just pick a price out of the blue and say that is what it should cost. Directv should be able to quote what they consider reasonable. Newbies already get super deals that existing customers pay for. Why should Directv turn around and lose money on a second install in less than a year?

#43 OFFLINE   F1aReD

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Posted 15 October 2012 - 07:58 PM

Finally got sick of no TV and caved in...$129 incl taxes/fees. Not the best "deal" and I probably could have hassled them more, I was really hoping for a $99 install, but at $129 I just wanted to get it done. No free equipment or packages or movie channels...but I guess $129 is pretty reasonable.

Just a quick question...before when I suspended my account, they said I was going to lose all of my credits, so I asked the CSR but I didn't really understand what they were talking about...am I losing my credits or...?

#44 OFFLINE   tomspeer46

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Posted 16 October 2012 - 06:48 PM

The credits are the deductions on your bill that reduce the list price of the services to the "deals" they offer. Suspending may have messed that up, I don't know.

Two years ago I signed up as a new customer (I had been a customer some time before, but went with cable until D* got local stations in HD). After 6 1/2 months on contract, I moved to our seasonal residence, bringing my two recevers with me. and called the movers connection. Because I was a customer less than a year, they charged me $80, which was a bargain, given the installer's time and equipment. I got a new dish, SWM-5 LNB, spliitters, Power inserter and Cinema connection kit, and the installer was there for three hours, mostly dealing with DirecTV reps on the phone. Since then, as I move about every six months between the two homes, I just conect my receivers, and call the CSR to have them update the service address, so I can get local stations.

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#45 OFFLINE   Araxen

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Posted 16 October 2012 - 08:00 PM

Called to move service...anyway to lower the price? Have had D for a year in February. Infact, they couldn't offer anything, at all. I'm willing to pay some to move, but not over $120.


Say cancel twice at the prompt and when the retention rep answers say your moving and need to cancel because your undecided on what provider you'll use at the new home. They'll give you a deal to stay.
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#46 OFFLINE   wahooq

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Posted 16 October 2012 - 08:31 PM

Say cancel twice at the prompt and when the retention rep answers say your moving and need to cancel because your undecided on what provider you'll use at the new home. They'll give you a deal to stay.


Yeah that doesnt work so well anymore
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#47 OFFLINE   wingrider01

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Posted 17 October 2012 - 04:53 AM

The credits are the deductions on your bill that reduce the list price of the services to the "deals" they offer. Suspending may have messed that up, I don't know.

Two years ago I signed up as a new customer (I had been a customer some time before, but went with cable until D* got local stations in HD). After 6 1/2 months on contract, I moved to our seasonal residence, bringing my two recevers with me. and called the movers connection. Because I was a customer less than a year, they charged me $80, which was a bargain, given the installer's time and equipment. I got a new dish, SWM-5 LNB, spliitters, Power inserter and Cinema connection kit, and the installer was there for three hours, mostly dealing with DirecTV reps on the phone. Since then, as I move about every six months between the two homes, I just conect my receivers, and call the CSR to have them update the service address, so I can get local stations.


If I recall right credits and the such do not stop counting down when you suspend the account, s yes it would mess it up




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