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Guest Message by DevFuse

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$231 to move service?


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46 replies to this topic

#41 OFFLINE   F1aReD

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Posted 14 October 2012 - 06:58 PM

I don't think it actually says you can have 1 free install per year...however I believe that is how it works, after a year you can get a free install and the initial is free. BUT-it doesn't actually say that or clearly define it.

And I agree-I'd rather pay the ETF and get something else. And the last time I called, when I got the $149, I asked why it was lower and the answer I got was "Whatever I see on the computer is the price I'm giving you" basically, the CSR has nothing to do with it, they're only telling me what they see on the computer screen.

I understand that this stuff is not always free. I know the dish costs money, the installer needs to get paid, I understand it's not like cable, (some idiot comes and hooks up your receivers and thats about it) its D*-it needs to be installed, which is why I'm happy and willing to pay for an install-but not over $120.

When I first got D* my landlord complained that the dish was "too low" and wanted it moved up. He's never had satellite and didn't get it, they won't just come out for free a bunch of times and move it. I get it, but that was going to cost me $50. OK, so a move should be $100.

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#42 OFFLINE   Papa J

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Posted 14 October 2012 - 08:00 PM

When you consider the cost of a new dish, wiring, installation, miscellaneous parts and the cost to roll a truck, $149 may be reasonable. I don't think we as customers, should just pick a price out of the blue and say that is what it should cost. Directv should be able to quote what they consider reasonable. Newbies already get super deals that existing customers pay for. Why should Directv turn around and lose money on a second install in less than a year?

#43 OFFLINE   F1aReD

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Posted 15 October 2012 - 07:58 PM

Finally got sick of no TV and caved in...$129 incl taxes/fees. Not the best "deal" and I probably could have hassled them more, I was really hoping for a $99 install, but at $129 I just wanted to get it done. No free equipment or packages or movie channels...but I guess $129 is pretty reasonable.

Just a quick question...before when I suspended my account, they said I was going to lose all of my credits, so I asked the CSR but I didn't really understand what they were talking about...am I losing my credits or...?

#44 OFFLINE   tomspeer46

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Posted 16 October 2012 - 06:48 PM

The credits are the deductions on your bill that reduce the list price of the services to the "deals" they offer. Suspending may have messed that up, I don't know.

Two years ago I signed up as a new customer (I had been a customer some time before, but went with cable until D* got local stations in HD). After 6 1/2 months on contract, I moved to our seasonal residence, bringing my two recevers with me. and called the movers connection. Because I was a customer less than a year, they charged me $80, which was a bargain, given the installer's time and equipment. I got a new dish, SWM-5 LNB, spliitters, Power inserter and Cinema connection kit, and the installer was there for three hours, mostly dealing with DirecTV reps on the phone. Since then, as I move about every six months between the two homes, I just conect my receivers, and call the CSR to have them update the service address, so I can get local stations.

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#45 OFFLINE   Araxen

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Posted 16 October 2012 - 08:00 PM

Called to move service...anyway to lower the price? Have had D for a year in February. Infact, they couldn't offer anything, at all. I'm willing to pay some to move, but not over $120.


Say cancel twice at the prompt and when the retention rep answers say your moving and need to cancel because your undecided on what provider you'll use at the new home. They'll give you a deal to stay.
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#46 OFFLINE   wahooq

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Posted 16 October 2012 - 08:31 PM

Say cancel twice at the prompt and when the retention rep answers say your moving and need to cancel because your undecided on what provider you'll use at the new home. They'll give you a deal to stay.


Yeah that doesnt work so well anymore
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#47 OFFLINE   wingrider01

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Posted 17 October 2012 - 04:53 AM

The credits are the deductions on your bill that reduce the list price of the services to the "deals" they offer. Suspending may have messed that up, I don't know.

Two years ago I signed up as a new customer (I had been a customer some time before, but went with cable until D* got local stations in HD). After 6 1/2 months on contract, I moved to our seasonal residence, bringing my two recevers with me. and called the movers connection. Because I was a customer less than a year, they charged me $80, which was a bargain, given the installer's time and equipment. I got a new dish, SWM-5 LNB, spliitters, Power inserter and Cinema connection kit, and the installer was there for three hours, mostly dealing with DirecTV reps on the phone. Since then, as I move about every six months between the two homes, I just conect my receivers, and call the CSR to have them update the service address, so I can get local stations.


If I recall right credits and the such do not stop counting down when you suspend the account, s yes it would mess it up




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