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Guest Message by DevFuse

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Loss of Satellite Signal on Hopper


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30 replies to this topic

#21 OFFLINE   P Smith

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Posted 12 November 2012 - 04:15 PM

That's not normal to see 119W twice.

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#22 OFFLINE   RaymondG@DISH Network

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Posted 12 November 2012 - 04:58 PM

Still no resolution with the loss of satellite signal. Tech visits are up to almost ten. Generally, the signal issue starts late evening, lasts thru early morning. Signal back on thru the day. Could it possibly have something to do with cool vs. warm temps? I'm grasping at straws.


Is there anything outside that may block the DISH antenna in the evenings causing the signal to be lost?

I had a customer once who's neighbor drove a semi and when the semi was parked in the driveway next door it caused partial signal loss because it was blocking part of the customer's LOS.

Please send me a PM and I'll be happy to see what I can do to get this corrected for you. Thanks!

#23 OFFLINE   P Smith

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Posted 12 November 2012 - 05:13 PM

That's funny - a truck is blocking LOS each night.

#24 OFFLINE   RasputinAXP

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Posted 12 November 2012 - 05:32 PM

I definitely had a moisture problem in a connector on the outside of my house.

I replaced the barrel connector and wrapped it in the sticky black tar-goo I use for outdoor long-throw wireless access point antennas, then wrapped that in outdoor use electrical tape. Not a problem since.

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#25 OFFLINE   harsh

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Posted 13 November 2012 - 09:22 AM

it could, perhaps moisture penetrating into cable close to F-connectors or damaged cable in a middle ?

It could also be an issue with condensation forming on the LNB lens. The other brand had some fairly serious issues with this a few years ago.

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#26 OFFLINE   dishwater

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Posted 13 November 2012 - 09:34 AM

Is there anything outside that may block the DISH antenna in the evenings causing the signal to be lost?

I had a customer once who's neighbor drove a semi and when the semi was parked in the driveway next door it caused partial signal loss because it was blocking part of the customer's LOS.


The dish is mounted on the roof with a clear view of the southern sky.

#27 OFFLINE   P Smith

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Posted 13 November 2012 - 10:19 AM

The dish is mounted on the roof with a clear view of the southern sky.


And your cabling/connectors are ... ? OK ?

#28 OFFLINE   dishwater

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Posted 20 November 2012 - 02:48 PM

Four techs, including regional supervisor, came last Saturday afternoon. It looked like a Dish convention was taking place at my house. They replaced the dish, lnb, duo node, and all cable inside and outside the house. They did not replace the Hoppers and Joeys. It took about three hours. They did not find anything obvious that was wrong or bad.

Since then, everything has worked just as it should. Except Sunday evening. As I was watching a show, the "satellite signal lost" screen came up just long enough for me to look for something to throw at the tv, then it went right back to the program. Since then it has been fine.

Hoping for the best, expecting the worst.

#29 OFFLINE   Ray C@DISH Network

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Posted 20 November 2012 - 03:20 PM

Please let me know if you continue to experience this problem. Thanks.

Four techs, including regional supervisor, came last Saturday afternoon. It looked like a Dish convention was taking place at my house. They replaced the dish, lnb, duo node, and all cable inside and outside the house. They did not replace the Hoppers and Joeys. It took about three hours. They did not find anything obvious that was wrong or bad.

Since then, everything has worked just as it should. Except Sunday evening. As I was watching a show, the "satellite signal lost" screen came up just long enough for me to look for something to throw at the tv, then it went right back to the program. Since then it has been fine.

Hoping for the best, expecting the worst.



#30 OFFLINE   lonerwulf

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Posted 22 November 2012 - 07:57 PM

I've seen this problem b4 one of your drop cables from dish was bad or wasn't 3 gig. Once they replaced your drop cables they fixed problem. I've learned in a duel hopper install always always always replace drop cables it just prevents problems in the future

#31 OFFLINE   jerry downing

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Posted 23 November 2012 - 08:42 AM

The dish is mounted on the roof with a clear view of the southern sky.


How about the southwestern sky. 129 is further west than 110 and 119. I had the same problem and fixed it by taking a chainsaw to a neighbors tree.




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