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Deleting HR34 recordings from C31?


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#1 OFFLINE   swaits

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Posted 15 October 2012 - 12:39 AM

Just got my stuff setup on Saturday. Upgraded from an HR20+HR21 to HR34+C31. Overall very happy, but have one problem.

When I try to delete a recording from the C31, it fails with the message "This program can only be deleted from LIVING ROOM."

Does that happen to everyone? Or just me?

Now previously I had WHDVR and it had settings to give permission to remote clients for deleting programs. However, on my HR34, when I go to WHDVR>Status, it says that WHDVR is not authorized on my account.

All other functionality seems to be fine.

Ay ideas? I figure I need to call them up to get something straightened out. I just want to have as much knowledge about the problem before calling so I know what I'm asking for.

Thanks in advance!

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#2 OFFLINE   TBlazer07

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Posted 15 October 2012 - 05:47 AM

What is the software version on the C31? To find out hold down the SELECT button on your remote for about 15 seconds.

#3 ONLINE   Go Beavs

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Posted 15 October 2012 - 07:14 AM

Just got my stuff setup on Saturday. Upgraded from an HR20+HR21 to HR34+C31. Overall very happy, but have one problem.

When I try to delete a recording from the C31, it fails with the message "This program can only be deleted from LIVING ROOM."

Does that happen to everyone? Or just me?

Now previously I had WHDVR and it had settings to give permission to remote clients for deleting programs. However, on my HR34, when I go to WHDVR>Status, it says that WHDVR is not authorized on my account.

All other functionality seems to be fine.

Ay ideas? I figure I need to call them up to get something straightened out. I just want to have as much knowledge about the problem before calling so I know what I'm asking for.

Thanks in advance!


This is most likely the problem. I'd call DIRECTV and have them re-authorize or check to make sure you have WHDVR on your account.

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#4 OFFLINE   keebler21

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Posted 15 October 2012 - 07:35 AM

Let me know how it goes - I'm having this exact same issue...

#5 OFFLINE   TBlazer07

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Posted 15 October 2012 - 07:43 AM

This is most likely the problem. I'd call DIRECTV and have them re-authorize or check to make sure you have WHDVR on your account.

Do you need WHDVR with just an HR34 & C31 client and no Hxx's? It seems he can watch shows just not delete them. If WHDVR was required I would not think he would be able to even watch shows from the client. :confused:

#6 OFFLINE   swaits

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Posted 15 October 2012 - 08:53 AM

What is the software version on the C31? To find out hold down the SELECT button on your remote for about 15 seconds.


0x6F8, Fri, 9/14/2012, 2:53p

I'll call today and report back.

#7 OFFLINE   spartanstew

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Posted 15 October 2012 - 09:45 AM

While the C31 can view and play shows from the HR34 regardless of whether or not the HR34 has sharing set to ON or OFF, it can only delete shows from the HR34 when sharing is set to ON.

Go into Whole Home settings on the HR34 and make sure sharing is set to ON.

I'm sure Directv can't wait to get their hands on your unit.

 
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#8 OFFLINE   keebler21

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Posted 15 October 2012 - 09:57 AM

While the C31 can view and play shows from the HR34 regardless of whether or not the HR34 has sharing set to ON or OFF, it can only delete shows from the HR34 when sharing is set to ON.

Go into Whole Home settings on the HR34 and make sure sharing is set to ON.


When we go into the whole home settings - it says not activated or not authorized, so there is no setting to set... that is why we were thinking we had to call D*TV to have this corrected for our accounts to be able to have this setting.

#9 OFFLINE   swaits

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Posted 15 October 2012 - 10:07 AM

When we go into the whole home settings - it says not activated or not authorized, so there is no setting to set... that is why we were thinking we had to call D*TV to have this corrected for our accounts to be able to have this setting.


Exactly. When we go to Whole-Home>Status, it says "Not Authorized".

I'm on the phone with them right now. So far at 1:12, and no progress. :(

#10 OFFLINE   spartanstew

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Posted 15 October 2012 - 10:13 AM

Gotcha.

I'm sure Directv can't wait to get their hands on your unit.

 
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#11 OFFLINE   TBlazer07

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Posted 15 October 2012 - 10:19 AM

While the C31 can view and play shows from the HR34 regardless of whether or not the HR34 has sharing set to ON or OFF, it can only delete shows from the HR34 when sharing is set to ON.

Go into Whole Home settings on the HR34 and make sure sharing is set to ON.

I'm still confused. His WWDVR is not activated but is WWDVR needed with ONLY an HR34 & C31? If WWDVR was needed why would he be able to play recordings from the client (he obviously can) without WWDVR being activated in the first place?

#12 OFFLINE   swaits

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Posted 15 October 2012 - 10:20 AM

Well, after 1:15 on the phone, multiple resets, and who knows what he did on his end, my Whole Home status is now "Authorized" and I have the "Sharing" menu under Whole-Home which allows me to enable deletion from clients.

I told him to write down what he did and tell the other reps. He said he was adding and removing so many different things to my account he's not sure what did it.

So, good luck! ;)

#13 OFFLINE   Supramom2000

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Posted 15 October 2012 - 10:24 AM

I'm still confused. His WWDVR is not activated but is WWDVR needed with ONLY an HR34 & C31? If WWDVR was needed why would he be able to play recordings from the client (he obviously can) without WWDVR being activated in the first place?


Well in theory, he should not need Whole Home. But obviously, DTV can set up things the way they want. In order to delete, sharing has to be set to "on" as a protective measure so that recordings cannot be accidentally deleted. (Which of course they still can!!) So it looks like they want to charge for MRV in order for a customer to fully utilize all the perks of a client/server relationship.

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#14 OFFLINE   keebler21

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Posted 15 October 2012 - 10:26 AM

Well, after 1:15 on the phone, multiple resets, and who knows what he did on his end, my Whole Home status is now "Authorized" and I have the "Sharing" menu under Whole-Home which allows me to enable deletion from clients.

I told him to write down what he did and tell the other reps. He said he was adding and removing so many different things to my account he's not sure what did it.

So, good luck! ;)


Swaits - thanks for the update \ information - I'll call about my account tonight and get this corrected also. Thanks again!

#15 OFFLINE   spartanstew

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Posted 15 October 2012 - 11:00 AM

I'm still confused. His WWDVR is not activated but is WWDVR needed with ONLY an HR34 & C31? If WWDVR was needed why would he be able to play recordings from the client (he obviously can) without WWDVR being activated in the first place?


Well in theory, he should not need Whole Home. But obviously, DTV can set up things the way they want. In order to delete, sharing has to be set to "on" as a protective measure so that recordings cannot be accidentally deleted. (Which of course they still can!!) So it looks like they want to charge for MRV in order for a customer to fully utilize all the perks of a client/server relationship.


Right. You don't need Whole Home for the C31 to view and play recordings from the HR34, because in most regards the C31 is just an extension of the HR34. But, you can't delete shows without Whole Home ON and for it to be ON, it has to be activated.

I'm sure Directv can't wait to get their hands on your unit.

 
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#16 OFFLINE   bakers12

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Posted 15 October 2012 - 11:43 AM

Won't WHDVR add $3.00 to his monthly bill?

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#17 OFFLINE   swaits

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Posted 15 October 2012 - 12:48 PM

Won't WHDVR add $3.00 to his monthly bill?


Yes, but I knew that going in. Being able to remotely delete is worth $3 to me.

Frankly, this is the setup I've been wanting from DirecTV for a very long time. One master DVR, with clients for viewing. I'm just stoked to have it all working!

#18 OFFLINE   keebler21

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Posted 15 October 2012 - 01:00 PM

Yes, but I knew that going in. Being able to remotely delete is worth $3 to me.

Frankly, this is the setup I've been wanting from DirecTV for a very long time. One master DVR, with clients for viewing. I'm just stoked to have it all working!


I completely agree - I like the idea of only having to manage one DVR vs two or more. It's also nice having 5 tuners for those times I want to record more than two shows at the same time. Overall very happy with this setup!

#19 OFFLINE   The Merg

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Posted 15 October 2012 - 01:13 PM

Won't WHDVR add $3.00 to his monthly bill?


Yes, but I knew that going in. Being able to remotely delete is worth $3 to me.

Frankly, this is the setup I've been wanting from DirecTV for a very long time. One master DVR, with clients for viewing. I'm just stoked to have it all working!


And depending on how new a customer, there is the $20 Advanced Receiver Fee, which includes HD, MRV, and DVR fees all rolled into one. If the fees are broken out, it turns out to be $21. So, even though the HR34 showed Whole Home Not Authorized, if the customer is paying the Advanced Receiver Fee, there will be no change to the monthly bill.

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#20 OFFLINE   TBlazer07

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Posted 15 October 2012 - 04:34 PM

Yes, but I knew that going in. Being able to remotely delete is worth $3 to me.

Frankly, this is the setup I've been wanting from DirecTV for a very long time. One master DVR, with clients for viewing. I'm just stoked to have it all working!

And 1 DVR with a single point of failure, if it crashes, takes down everything. ;) But I do really love the HR34. Not so happy yet with the C31. It needs some more DirecTV lovin'.

#21 OFFLINE   Stuart Sweet

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Posted 15 October 2012 - 04:35 PM

Whole home service is required for proper operation of the C31.
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#22 OFFLINE   swaits

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Posted 15 October 2012 - 04:37 PM

And 1 DVR with a single point of failure, if it crashes, takes down everything. ;) But I do really love the HR34. Not so happy yet with the C31. It needs some more DirecTV lovin'.


Yep. But I'm not that worried about this. Things seem to run quite a long time these days. And, if I'm a few days w/o a DVR I have other ways of catching up. :grin:

For me the benefit greatly outweighs the risk!

#23 OFFLINE   Junkbarman

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Posted 15 October 2012 - 06:40 PM

And depending on how new a customer, there is the $20 Advanced Receiver Fee, which includes HD, MRV, and DVR fees all rolled into one. If the fees are broken out, it turns out to be $21. So, even though the HR34 showed Whole Home Not Authorized, if the customer is paying the Advanced Receiver Fee, there will be no change to the monthly bill.

- Merg



I hope CSR's are explaining this to customers, because new customers will not even realize they are actually saving money when they see the Advance Receiver Charge $20 on their bill..

as a new customer they have no idea what's going on in that charge let alone why it's actually a better savings..

#24 OFFLINE   The Merg

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Posted 15 October 2012 - 06:53 PM

I hope CSR's are explaining this to customers, because new customers will not even realize they are actually saving money when they see the Advance Receiver Charge $20 on their bill..

as a new customer they have no idea what's going on in that charge let alone why it's actually a better savings..


That was the idea. New customers basically get hooked up automatically with Whole Home if they get a DVR and another receiver. So, the Advanced DVR Fee covers Whole Home, DVR, and HD. There is no breakdown of that cost for a new customer. They're just told this one cost covers all those features.

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#25 OFFLINE   dielray

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Posted 15 October 2012 - 07:04 PM

And depending on how new a customer, there is the $20 Advanced Receiver Fee, which includes HD, MRV, and DVR fees all rolled into one. If the fees are broken out, it turns out to be $21. So, even though the HR34 showed Whole Home Not Authorized, if the customer is paying the Advanced Receiver Fee, there will be no change to the monthly bill.

- Merg


Actually new customers will show authorized with only 1 HD/DVR on the account and are not subject to the equipment restriction of at least 1 HD/DVR + 1 HD. There is no need for a new customer to call in to add it, Genie will work normally. I suspect the inability to delete is an oversight, considering DirecTV has said to techs Whole Home is not required for Genie to function.
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