Posted 06 November 2012 - 10:57 AM
The perm fix is going to be software. To fix the issue you would need another HR2x or H2x on the account to allow MRV service to be added so you can turn sharing on on the HR34 to fix it right now. problem is I'm not sure what will happen to the shareing setting if the agent on the phone temp activates a unit and the service, allows you make the change on the unit and than deactives the unit thus causing the MRV to be removed.
Note anyone that created thier account after 2/9/12 (launch date of HR34) gets the $20 advanced service fee for the first HDDVR activted on the account. All account active prior that date get the a la cart services.
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They DO NOT reflect on DIRECTV and or any partner, affiliated company's, polices, processes, opinions, or things that are not listed here.
Set up. HR24-200, HR24-200, HR22-200, H23-600. Whole Home, BBCCK, SL3 SWiM.
I have found that working with computers is like working with a toddler, sometimes there is no reason for the melt down, just keep on moving forward.