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Deleting HR34 recordings from C31?


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56 replies to this topic

#26 OFFLINE   spartanstew

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Posted 15 October 2012 - 07:19 PM

Actually new customers will show authorized with only 1 HD/DVR on the account and are not subject to the equipment restriction of at least 1 HD/DVR + 1 HD. There is no need for a new customer to call in to add it, Genie will work normally. I suspect the inability to delete is an oversight, considering DirecTV has said to techs Whole Home is not required for Genie to function.


It's required for the Genie Client to function correctly.

I'm sure Directv can't wait to get their hands on your unit.

 
Directv customer since 2000

#27 OFFLINE   keebler21

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Posted 16 October 2012 - 07:15 AM

I was on the phone with tech support for about an hour an a half last night trying to get the whole home service properly activated on my account. They ended up submitting a ticket and said I should hear back from them within 48 hours or so... They said the C31 clients were not listed on my account properly or they weren't seeing them where they should...? Anyways it was preventing them from activating the whole home service. The last tech I was talking to was from the HR34 tech support team. The first person I talked to didn't even know what the heck I was talking about C31 Clients, he never heard of them. So we'll see how it goes when I hear back from them.

#28 OFFLINE   steelerfanmike

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Posted 17 October 2012 - 07:24 AM

while were on the hr34 subject. I just want to say.... Luv the clients.. BUT 3 problems I have with the HR34.

One can't delete recording from clients... (no biggy) rather save the 3.00 fee

two OTA tuner NEVER shuts off... (going to wear out)

three We all know it has a OTA scanner. But all the channels that are not in the Directv database gets deleted everytime the HR34 gets an update or a quick power glitch. (meaning it restarts) I have to add those channels back in the line up everytime. When I try to do this it thinks there in there already. I have to hit remove than re add them . Than there back in my guide.

Bonus request.... Please can I disable the ask to record evrything everytime I change the channel. I have the record tips turned off.
HR34-700 with a AM 21 OTA Tuner Hooked to a Sony HD3D 60" TV ( KDL-60EX720)
With 3 C31 Clients an using a Cisco E4200 V2 wireless router for APPS and Youtube
Hooked to a OTA Channel Master Roof mount 100 mile range antenna with a rotor.
To watch (Philly @ WilkesBarre PA. Locals)
Directv locals are NYC

#29 OFFLINE   Rickt1962

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Posted 17 October 2012 - 07:51 AM

So you dont have to pay to use the C31 per month ? You can set it up your self ? Only have to pay if you want the ability to delete any shows off the DVR


while were on the hr34 subject. I just want to say.... Luv the clients.. BUT 3 problems I have with the HR34.

One can't delete recording from clients... (no biggy) rather save the 3.00 fee

two OTA tuner NEVER shuts off... (going to wear out)

three We all know it has a OTA scanner. But all the channels that are not in the Directv database gets deleted everytime the HR34 gets an update or a quick power glitch. (meaning it restarts) I have to add those channels back in the line up everytime. When I try to do this it thinks there in there already. I have to hit remove than re add them . Than there back in my guide.

Bonus request.... Please can I disable the ask to record evrything everytime I change the channel. I have the record tips turned off.



#30 OFFLINE   Steve

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Posted 17 October 2012 - 08:05 AM

So you dont have to pay to use the C31 per month ? You can set it up your self ? Only have to pay if you want the ability to delete any shows off the DVR

You still have to pay $6/month to use an RVU client.

For new customers, I heard for the primary DVR, they're bundling WHDVR, DVR and HD all into one charge of $20/month, as opposed to $21/month, a la carte. Then $6/month for any additional WHDVR or RVU box.
/steve

#31 OFFLINE   The Merg

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Posted 17 October 2012 - 09:19 AM

while were on the hr34 subject. I just want to say.... Luv the clients.. BUT 3 problems I have with the HR34.

One can't delete recording from clients... (no biggy) rather save the 3.00 fee


On your bill, is HD and the DVR fee broken out as separate line items or are you paying the Advanced Receiver Fee of $20? If the latter, you are already paying for Whole Home. You just need to have DirecTV reauthorize it so it is working properly.

- Merg

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SlimLine-3 Dish w/ SWM16 (HD Service / WHDVR) / Full Setup
HR34-700 / Panasonic TC-P50G25 HDTV / HDMI / Networked - DECA / Family Room
HR44-700 / Samsung HCM5525W HDTV / Component / Networked - DECA / Bedroom

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#32 OFFLINE   Rickt1962

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Posted 17 October 2012 - 09:21 AM

You still have to pay $6/month to use an RVU client.

For new customers, I heard for the primary DVR, they're bundling WHDVR, DVR and HD all into one charge of $20/month, as opposed to $21/month, a la carte. Then $6/month for any additional WHDVR or RVU box.


Then what is he talking about the $ 3.00 dollar savings ?

#33 OFFLINE   Steve

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Posted 17 October 2012 - 09:43 AM

Then what is he talking about the $ 3.00 dollar savings ?

No MRV fee, to be able to delete the non-HR34 recordings from the C31. If he's an older customer, he's paying a la carte, like I am.
/steve

#34 OFFLINE   steelerfanmike

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Posted 17 October 2012 - 01:05 PM

my bill is seperated. hd fee and a dvr fee. NO whole home service (they canceled that once I got the clients. The 3 dollar fee is to SHARE more than one DVR hard drive. I only have one now. The HR34 and the three clients
HR34-700 with a AM 21 OTA Tuner Hooked to a Sony HD3D 60" TV ( KDL-60EX720)
With 3 C31 Clients an using a Cisco E4200 V2 wireless router for APPS and Youtube
Hooked to a OTA Channel Master Roof mount 100 mile range antenna with a rotor.
To watch (Philly @ WilkesBarre PA. Locals)
Directv locals are NYC

#35 OFFLINE   Steve

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Posted 17 October 2012 - 01:51 PM

I only have one now. The HR34 and the three clients

So you have no delete issues, and you can manage your To Do List and Series Manager from four different locations. Nice! :up:

If you care to share, curious how many TV viewers you have in the household, and if 5 tuners is enough for the four displays and individual recording needs?
/steve

#36 OFFLINE   ElectricPickle

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Posted 05 November 2012 - 10:08 PM

I spoke with a CSR today for about 45 minutes and they were unable to resolve the C31 unable to delete problem. I went from 3 DVR's on 2 TV's (HR-20's and HR-21's) to the HR-34 and one C31 client. The CSR and her supervisor were unable to add either the advanced DVR package or a separate whole-home add-on. They said they would keep trying and would (ahem) call me back. I asked if they could send me to a tech support person familiar with the Genie system and they said "no". So what do I do now? Wait for DirecTV to fix it with an update or call every day hoping I get someone that knows what to do?

#37 OFFLINE   otaliema

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Posted 06 November 2012 - 10:57 AM

The perm fix is going to be software. To fix the issue you would need another HR2x or H2x on the account to allow MRV service to be added so you can turn sharing on on the HR34 to fix it right now. problem is I'm not sure what will happen to the shareing setting if the agent on the phone temp activates a unit and the service, allows you make the change on the unit and than deactives the unit thus causing the MRV to be removed.
Note anyone that created thier account after 2/9/12 (launch date of HR34) gets the $20 advanced service fee for the first HDDVR activted on the account. All account active prior that date get the a la cart services.

I am a former DIRECTV employee however all statements opinions, views, expressions, etc, are entirely my own even if logic says otherwise.

They DO NOT reflect on DIRECTV and or any partner, affiliated company's, polices, processes, opinions, or things that are not listed here.

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#38 OFFLINE   ElectricPickle

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Posted 06 November 2012 - 12:11 PM

Note anyone that created their account after 2/9/12 (launch date of HR34) gets the $20 advanced service fee for the first HDDVR activated on the account. All account active prior that date get the a la cart services.


And there lies the problem. The CSR's seem to be unable to remove the Ala-Cart DVR services and add the $20 ASF. They also tried adding back my HR21 & Whole Home, refreshing, then removing just the DVR. No luck.

I own the HR21 but adding it back onto the account (at $6 per month) just to get Whole Home to work really defeats the reasoning I used to spend a lot of money and a 2-year commitment on the HR34.

I've been with DirecTV for a long time, used to participate in CE. The fact that this has gone so long without a fix is disappointing.
Go Gators!

#39 OFFLINE   swaits

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Posted 06 November 2012 - 12:34 PM

So incredibly frustrating.

For now I'm using my iPad to hit my Slingbox on my HR34 whenver I want to actually delete something. What a PITA!

Honestly, I can't imagine the software fix for this is difficult. Either fix it in the HR34 OS, or fix DTV's software to actually allow CSRs to setup our accounts properly. This is not rocket science. What's the holdup?

#40 OFFLINE   swaits

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Posted 13 November 2012 - 10:18 PM

Still broken. What a joke.

#41 OFFLINE   ElectricPickle

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Posted 14 November 2012 - 06:46 AM

Almost all of the communication/media corporations give their best service to their majority customers - those 75 to 90 percent that are easily accessible and will not have issues with the product. For example, if you live in a rural, low population area like I do, it's not profitable for them to build the infrastructure for cable TV, DSL or 4G cell phone service. Those things are not available to us. This bug with the HR34 apparently is a low priority because it affects a low number of customers. Ultimately, if the suits in the Ivory Tower of the company don't address the problem then your only recourse is to cut back on the amount of product you buy, or eliminate it completely. Sadly, you & I don't affect their bottom line so the pleasure is in the fact that you can do without them.
Go Gators!

#42 OFFLINE   The Merg

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Posted 14 November 2012 - 12:20 PM

Still broken. What a joke.


So, you still can't get Whole Home turned on for your account?

- Merg

Today's problems don't worry me, I haven't solved yesterday's yet.

SlimLine-3 Dish w/ SWM16 (HD Service / WHDVR) / Full Setup
HR34-700 / Panasonic TC-P50G25 HDTV / HDMI / Networked - DECA / Family Room
HR44-700 / Samsung HCM5525W HDTV / Component / Networked - DECA / Bedroom

HR24-100 / Samsung HCM5525W HDTV / Component / Networked - DECA / Bedroom


#43 OFFLINE   lparsons21

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Posted 24 November 2012 - 09:41 AM

I've been reading a few threads about this issue here and other places, and for the life of me I cannot figure out why this problem would still exist. No change in software for anything is required, just turning on MRV at the D* headend and all works fine. If anything that simple has not been done, then it is pure laziness on someone's part.

For new customers paying the $20/month 'advanced receiver fee' you are already paying for something they are not giving you, the MRV part of that fee.

Lloyd
Receiver/Provider: Tivo Roamio Plus/Mediacom
HDTV : Mitsi WD-73742 73" 3D DLP
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#44 OFFLINE   tonyc

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Posted 24 November 2012 - 06:01 PM

Just got my stuff setup on Saturday. Upgraded from an HR20+HR21 to HR34+C31. Overall very happy, but have one problem.

When I try to delete a recording from the C31, it fails with the message "This program can only be deleted from LIVING ROOM."

Does that happen to everyone? Or just me?

Now previously I had WHDVR and it had settings to give permission to remote clients for deleting programs. However, on my HR34, when I go to WHDVR>Status, it says that WHDVR is not authorized on my account.

All other functionality seems to be fine.

Ay ideas? I figure I need to call them up to get something straightened out. I just want to have as much knowledge about the problem before calling so I know what I'm asking for.

Thanks in advance!





When you upgraded did they give you a good deal, im going to upgrade soon.

#45 OFFLINE   swaits

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Posted 25 November 2012 - 10:07 PM

Still broken. Super lame.

Also, remote (ios or web) recording stops working every now and then. Solution? Go to main DVR, enable and then disable Genie crap. Super duper lame.

#46 OFFLINE   ElectricPickle

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Posted 26 November 2012 - 10:43 PM

Still not able to delete from the C31. Also the C31 goes out once per week, just a blank screen. The solution? Restart the HR34. I'm going to call DirecTV tomorrow and play CSR roulette again.
Go Gators!

#47 OFFLINE   swaits

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Posted 26 November 2012 - 11:25 PM

Good luck!

#48 OFFLINE   swaits

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Posted 08 December 2012 - 10:46 PM

STILL NOT FIXED! Ridiculous.

#49 OFFLINE   ElectricPickle

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Posted 31 December 2012 - 07:03 PM

No one at DirecTV can solve this problem. As a longtime DirecTV customer I have to say that I've never been so disappointed in them. Happy New Year DirecTV. I'll be attending your next quarterly conference call. :mad:
Go Gators!

#50 OFFLINE   swaits

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Posted 31 December 2012 - 07:10 PM

No one at DirecTV can solve this problem. As a longtime DirecTV customer I have to say that I've never been so disappointed in them. Happy New Year DirecTV. I'll be attending your next quarterly conference call. :mad:


Nearly two months now and nothing. It's downright sickening. I'm seriously frustrated.




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