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Guest Message by DevFuse

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Deleting HR34 recordings from C31?


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56 replies to this topic

#51 OFFLINE   The Merg

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Posted 31 December 2012 - 08:10 PM

Nearly two months now and nothing. It's downright sickening. I'm seriously frustrated.


You never really answered before... Is Whole Home active on your account?

- Merg

Today's problems don't worry me, I haven't solved yesterday's yet.

SlimLine-3 Dish w/ SWM16 (HD Service / WHDVR) / Full Setup
HR34-700 / Panasonic TC-P50G25 HDTV / HDMI / Networked - DECA / Family Room
HR44-700 / Samsung HCM5525W HDTV / Component / Networked - DECA / Bedroom

HR24-100 / Samsung HCM5525W HDTV / Component / Networked - DECA / Bedroom


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#52 OFFLINE   swaits

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Posted 31 December 2012 - 08:14 PM

You never really answered before... Is Whole Home active on your account?


Well, I have actually explained it before, but no harm in repeating it.

The CSRs are apparently NOT ABLE to activate WH on my account unless they add a bogus DVR to it, which I did not allow.

Said again, another way, with only the HR34 and C31 on my account, they literally cannot enable WH on my account.

Without WH activated, I am able to view programs via the C31, but I cannot delete them.

To say this is absurd and ridiculous is of course a huge understatement. :nono2:

#53 OFFLINE   The Merg

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Posted 31 December 2012 - 08:19 PM

Well, I have actually explained it before, but no harm in repeating it.

The CSRs are apparently NOT ABLE to activate WH on my account unless they add a bogus DVR to it, which I did not allow.

Said again, another way, with only the HR34 and C31 on my account, they literally cannot enable WH on my account.

Without WH activated, I am able to view programs via the C31, but I cannot delete them.

To say this is absurd and ridiculous is of course a huge understatement. :nono2:


Okay. I thought I looked back through the thread, but must have missed that. I still find it odd that they cannot enable Whole Home on your account. I'm pretty sure there are other people here who have only a HR34 and C31's and don't have this issue.

On your account, do you have the rolled into one "Advanced Receiver Fee" or do you pay for DVR and HD as separate line items?

Have you tried contacting Ellen Filipiak, VP of Customer Service, for help? Her e-mail address is ellen.filipiak@directv.com. Her office is very good in following-up on issues and getting them resolved.

- Merg

Today's problems don't worry me, I haven't solved yesterday's yet.

SlimLine-3 Dish w/ SWM16 (HD Service / WHDVR) / Full Setup
HR34-700 / Panasonic TC-P50G25 HDTV / HDMI / Networked - DECA / Family Room
HR44-700 / Samsung HCM5525W HDTV / Component / Networked - DECA / Bedroom

HR24-100 / Samsung HCM5525W HDTV / Component / Networked - DECA / Bedroom


#54 OFFLINE   swaits

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Posted 31 December 2012 - 08:22 PM

Have you tried contacting Ellen Filipiak, VP of Customer Service, for help? Her e-mail address is ellen.filipiak@directv.com. Her office is very good in following-up on issues and getting them resolved.


I have not but I certainly will now. Cheers Merg!

#55 OFFLINE   spl147

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Posted 19 January 2013 - 12:56 PM

This has finally been fixed!!! I can now delete from my c31

#56 OFFLINE   tyrant666

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Posted 22 January 2013 - 11:57 AM

This has finally been fixed!!! I can now delete from my c31


How did you get this resolved?

#57 OFFLINE   texasbrit

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Posted 22 January 2013 - 02:15 PM

The latest software release solves this problem...




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