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Deleting HR34 recordings from C31?


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56 replies to this topic

#41 OFFLINE   ElectricPickle

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Posted 14 November 2012 - 06:46 AM

Almost all of the communication/media corporations give their best service to their majority customers - those 75 to 90 percent that are easily accessible and will not have issues with the product. For example, if you live in a rural, low population area like I do, it's not profitable for them to build the infrastructure for cable TV, DSL or 4G cell phone service. Those things are not available to us. This bug with the HR34 apparently is a low priority because it affects a low number of customers. Ultimately, if the suits in the Ivory Tower of the company don't address the problem then your only recourse is to cut back on the amount of product you buy, or eliminate it completely. Sadly, you & I don't affect their bottom line so the pleasure is in the fact that you can do without them.
Go Gators!

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#42 OFFLINE   The Merg

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Posted 14 November 2012 - 12:20 PM

Still broken. What a joke.


So, you still can't get Whole Home turned on for your account?

- Merg

Today's problems don't worry me, I haven't solved yesterday's yet.

SlimLine-3 Dish w/ SWM16 (HD Service / WHDVR) / Full Setup
HR34-700 / Panasonic TC-P50G25 HDTV / HDMI / Networked - DECA / Family Room
HR44-700 / Samsung HCM5525W HDTV / Component / Networked - DECA / Bedroom

HR24-100 / Samsung HCM5525W HDTV / Component / Networked - DECA / Bedroom


#43 OFFLINE   lparsons21

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Posted 24 November 2012 - 09:41 AM

I've been reading a few threads about this issue here and other places, and for the life of me I cannot figure out why this problem would still exist. No change in software for anything is required, just turning on MRV at the D* headend and all works fine. If anything that simple has not been done, then it is pure laziness on someone's part.

For new customers paying the $20/month 'advanced receiver fee' you are already paying for something they are not giving you, the MRV part of that fee.

Lloyd
Receiver : DirecTV Genie HR44-700, Dish Hopper w/Sling & Super Joey
HDTV : Mitsi WD-73742 73" 3D DLP
Surround: Denon AVR-2113ci 7.1 Setup

 


#44 OFFLINE   tonyc

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Posted 24 November 2012 - 06:01 PM

Just got my stuff setup on Saturday. Upgraded from an HR20+HR21 to HR34+C31. Overall very happy, but have one problem.

When I try to delete a recording from the C31, it fails with the message "This program can only be deleted from LIVING ROOM."

Does that happen to everyone? Or just me?

Now previously I had WHDVR and it had settings to give permission to remote clients for deleting programs. However, on my HR34, when I go to WHDVR>Status, it says that WHDVR is not authorized on my account.

All other functionality seems to be fine.

Ay ideas? I figure I need to call them up to get something straightened out. I just want to have as much knowledge about the problem before calling so I know what I'm asking for.

Thanks in advance!





When you upgraded did they give you a good deal, im going to upgrade soon.

#45 OFFLINE   swaits

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Posted 25 November 2012 - 10:07 PM

Still broken. Super lame.

Also, remote (ios or web) recording stops working every now and then. Solution? Go to main DVR, enable and then disable Genie crap. Super duper lame.

#46 OFFLINE   ElectricPickle

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Posted 26 November 2012 - 10:43 PM

Still not able to delete from the C31. Also the C31 goes out once per week, just a blank screen. The solution? Restart the HR34. I'm going to call DirecTV tomorrow and play CSR roulette again.
Go Gators!

#47 OFFLINE   swaits

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Posted 26 November 2012 - 11:25 PM

Good luck!

#48 OFFLINE   swaits

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Posted 08 December 2012 - 10:46 PM

STILL NOT FIXED! Ridiculous.

#49 OFFLINE   ElectricPickle

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Posted 31 December 2012 - 07:03 PM

No one at DirecTV can solve this problem. As a longtime DirecTV customer I have to say that I've never been so disappointed in them. Happy New Year DirecTV. I'll be attending your next quarterly conference call. :mad:
Go Gators!

#50 OFFLINE   swaits

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Posted 31 December 2012 - 07:10 PM

No one at DirecTV can solve this problem. As a longtime DirecTV customer I have to say that I've never been so disappointed in them. Happy New Year DirecTV. I'll be attending your next quarterly conference call. :mad:


Nearly two months now and nothing. It's downright sickening. I'm seriously frustrated.

#51 OFFLINE   The Merg

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Posted 31 December 2012 - 08:10 PM

Nearly two months now and nothing. It's downright sickening. I'm seriously frustrated.


You never really answered before... Is Whole Home active on your account?

- Merg

Today's problems don't worry me, I haven't solved yesterday's yet.

SlimLine-3 Dish w/ SWM16 (HD Service / WHDVR) / Full Setup
HR34-700 / Panasonic TC-P50G25 HDTV / HDMI / Networked - DECA / Family Room
HR44-700 / Samsung HCM5525W HDTV / Component / Networked - DECA / Bedroom

HR24-100 / Samsung HCM5525W HDTV / Component / Networked - DECA / Bedroom


#52 OFFLINE   swaits

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Posted 31 December 2012 - 08:14 PM

You never really answered before... Is Whole Home active on your account?


Well, I have actually explained it before, but no harm in repeating it.

The CSRs are apparently NOT ABLE to activate WH on my account unless they add a bogus DVR to it, which I did not allow.

Said again, another way, with only the HR34 and C31 on my account, they literally cannot enable WH on my account.

Without WH activated, I am able to view programs via the C31, but I cannot delete them.

To say this is absurd and ridiculous is of course a huge understatement. :nono2:

#53 OFFLINE   The Merg

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Posted 31 December 2012 - 08:19 PM

Well, I have actually explained it before, but no harm in repeating it.

The CSRs are apparently NOT ABLE to activate WH on my account unless they add a bogus DVR to it, which I did not allow.

Said again, another way, with only the HR34 and C31 on my account, they literally cannot enable WH on my account.

Without WH activated, I am able to view programs via the C31, but I cannot delete them.

To say this is absurd and ridiculous is of course a huge understatement. :nono2:


Okay. I thought I looked back through the thread, but must have missed that. I still find it odd that they cannot enable Whole Home on your account. I'm pretty sure there are other people here who have only a HR34 and C31's and don't have this issue.

On your account, do you have the rolled into one "Advanced Receiver Fee" or do you pay for DVR and HD as separate line items?

Have you tried contacting Ellen Filipiak, VP of Customer Service, for help? Her e-mail address is ellen.filipiak@directv.com. Her office is very good in following-up on issues and getting them resolved.

- Merg

Today's problems don't worry me, I haven't solved yesterday's yet.

SlimLine-3 Dish w/ SWM16 (HD Service / WHDVR) / Full Setup
HR34-700 / Panasonic TC-P50G25 HDTV / HDMI / Networked - DECA / Family Room
HR44-700 / Samsung HCM5525W HDTV / Component / Networked - DECA / Bedroom

HR24-100 / Samsung HCM5525W HDTV / Component / Networked - DECA / Bedroom


#54 OFFLINE   swaits

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Posted 31 December 2012 - 08:22 PM

Have you tried contacting Ellen Filipiak, VP of Customer Service, for help? Her e-mail address is ellen.filipiak@directv.com. Her office is very good in following-up on issues and getting them resolved.


I have not but I certainly will now. Cheers Merg!

#55 OFFLINE   spl147

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Posted 19 January 2013 - 12:56 PM

This has finally been fixed!!! I can now delete from my c31

#56 OFFLINE   tyrant666

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Posted 22 January 2013 - 11:57 AM

This has finally been fixed!!! I can now delete from my c31


How did you get this resolved?

#57 OFFLINE   texasbrit

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Posted 22 January 2013 - 02:15 PM

The latest software release solves this problem...




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