Jump to content


Welcome to DBSTalk


Sign In 

Create Account
Welcome to DBSTalk. Our community covers all aspects of video delivery solutions including: Direct Broadcast Satellite (DBS), Cable Television, and Internet Protocol Television (IPTV). We also have forums to discuss popular television programs, home theater equipment, and internet streaming service providers. Members of our community include experts who can help you solve technical problems, industry professionals, company representatives, and novices who are here to learn.

Like most online communities you must register to view or post in our community. Sign-up is a free and simple process that requires minimal information. Be a part of our community by signing in or creating an account. The Digital Bit Stream starts here!
  • Reply to existing topics or start a discussion of your own
  • Subscribe to topics and forums and get email updates
  • Send private personal messages (PM) to other forum members
  • Customize your profile page and make new friends
 
Guest Message by DevFuse

Photo
- - - - -

what the heck is dtv thinking? .......again.....


  • Please log in to reply
27 replies to this topic

#1 OFFLINE   Jodean

Jodean

    Icon

  • Registered
  • 678 posts
Joined: Jul 17, 2010

Posted 16 October 2012 - 09:32 PM

Am i missing something?

Direct launched brand new stuff with no way of activating clients unless you wait on hold for 45 minutes??

Not sure why they haven't prepared for EVERY piece of equipment they release. It took 6 months for the auto system to activate a h25-700 box. Sure hope it dont take that long for c31's Have to hire another guy just to make phone calls i guess now. Same thing happened on h24's two years ago.

The csr's are even mad at the whole deal and have major attitudes when you say you need to activate a clent, complaining thats what EVERY phone call coming in is about.

is there a work around? I know we could just lie and call the h25-700 a 500 model and get by it. Hoping there is an answer, dont need 4 or 5 hour installs, customers start to get pissed after awhile of waiting on hold, hoping that they never need to call in......
Dish -- 722k, 722, 612, 512, 510

Directv -- HR34, HR24, 2 H25's, 2 H24's

...Ads Help To Support This SIte...

#2 OFFLINE   P Smith

P Smith

    Mr. FixAnything

  • Registered
  • 19,713 posts
  • LocationBay Area
Joined: Jul 25, 2002

Posted 16 October 2012 - 09:39 PM

You know, it's like a tornado, you never know if it hit your house or not ...
And it's happening many times per year - you're lucky seen the issue once per two years. ;)

#3 OFFLINE   Jodean

Jodean

    Icon

  • Topic Starter
  • Registered
  • 678 posts
Joined: Jul 17, 2010

Posted 16 October 2012 - 10:04 PM

oh crap, expected launch of irv for c31 isnt till 11-14-12

take a month off i guess lol
Dish -- 722k, 722, 612, 512, 510

Directv -- HR34, HR24, 2 H25's, 2 H24's

#4 OFFLINE   P Smith

P Smith

    Mr. FixAnything

  • Registered
  • 19,713 posts
  • LocationBay Area
Joined: Jul 25, 2002

Posted 16 October 2012 - 10:08 PM

and new HR44 is coming ...

#5 OFFLINE   Jodean

Jodean

    Icon

  • Topic Starter
  • Registered
  • 678 posts
Joined: Jul 17, 2010

Posted 16 October 2012 - 10:11 PM

oh, there is a secret code.....will try tomorrow when they are busy and see how long it takes then, of course right now they answer right away!
Dish -- 722k, 722, 612, 512, 510

Directv -- HR34, HR24, 2 H25's, 2 H24's

#6 OFFLINE   veryoldschool

veryoldschool

    Lifetime Achiever

  • Moderators
  • 41,637 posts
Joined: Dec 09, 2006

Posted 16 October 2012 - 10:25 PM

Am i missing something?

I know we could just lie and call the h25-700 a 500 model and get by it.

!rolling

This has got to be the funniest post of the month. :lol:

The C31 is an RVU client and as such isn't a receiver, nor does it have an access card.

"Good Luck" trying to get it activated as an H25. :nono2: !rolling
A.K.A VOS

#7 OFFLINE   dielray

dielray

    Legend

  • DBSTalk Club
  • 234 posts
Joined: Aug 05, 2009

Posted 17 October 2012 - 04:50 AM

You have to close all the client line items after you close the server and before you pair. Is that your issue?

If you're a retailer, does it work if you close the order first?
DirecTV Technician
My thoughts and opinions are my own, and do not necessarily represent those of DirecTV, my HSP, or anyone else.

#8 OFFLINE   webby_s

webby_s

    Hall Of Fame

  • Registered
  • 1,299 posts
Joined: Jan 11, 2008

Posted 17 October 2012 - 06:56 AM

!rolling

This has got to be the funniest post of the month. :lol:

The C31 is an RVU client and as such isn't a receiver, nor does it have an access card.

"Good Luck" trying to get it activated as an H25. :nono2: !rolling

VOS, read that again, I think he meant the H25-700 he has to lie and say it's a -500

Atleast that's how I read it.

is there a work around? I know we could just lie and call the h25-700 a 500 model and get by it.


SlimLine 5LNB SWM 16
HR34-700 -->52" Sharp Aquos LED
H25-100 -->32" Philips Master BD
HR21-100 -->19" Vizio LED Kitchen,
HR24-500 --> 50" Panasonic DLP
Hockey is not a sport in Minnesota, it is life.

#9 OFFLINE   veryoldschool

veryoldschool

    Lifetime Achiever

  • Moderators
  • 41,637 posts
Joined: Dec 09, 2006

Posted 17 October 2012 - 07:22 AM

VOS, read that again, I think he meant the H25-700 he has to lie and say it's a -500

Atleast that's how I read it.

That may be the case, but how do you lie about a serial number that has the maker's code as part of it? :confused:
A.K.A VOS

#10 OFFLINE   webby_s

webby_s

    Hall Of Fame

  • Registered
  • 1,299 posts
Joined: Jan 11, 2008

Posted 17 October 2012 - 07:32 AM

@VOS :biggthump Too true!

But we are talking about CSR, weather they are high level CSR's that activate new installs or the newest they are all CSR's :grin:
SlimLine 5LNB SWM 16
HR34-700 -->52" Sharp Aquos LED
H25-100 -->32" Philips Master BD
HR21-100 -->19" Vizio LED Kitchen,
HR24-500 --> 50" Panasonic DLP
Hockey is not a sport in Minnesota, it is life.

#11 OFFLINE   veryoldschool

veryoldschool

    Lifetime Achiever

  • Moderators
  • 41,637 posts
Joined: Dec 09, 2006

Posted 17 October 2012 - 07:35 AM

@VOS :biggthump Too true!

But we are talking about CSR, weather they are high level CSR's that activate new installs or the newest they are all CSR's :grin:

That are still using the same system that knows what serial numbers are. ;)
A.K.A VOS

#12 OFFLINE   samrs

samrs

    MANC

  • DBSTalk Club
  • 1,235 posts
  • LocationFlat Branch, NC
Joined: May 30, 2004

Posted 17 October 2012 - 07:47 AM

Am i missing something?

......


A user name and password.;)

Looks like you could afford one with all the work you claim to do. That along with a smart phone would allow you to activate without calling Directv. You would be able to put in that MAC Address yourself and not spend all that time on hold waiting for an irritated CSR.
HR20-100, HR20-700, HR24-100, HR34-700/AM21

#13 OFFLINE   Stuart Sweet

Stuart Sweet

    The Shadow Knows!

  • Super Moderators
  • 36,827 posts
Joined: Jun 18, 2006

Posted 17 October 2012 - 07:59 AM

I guess it's just luck of the draw Jodean. Two different installations of Genie clients yesterday and both were activated within 10 minutes. Go figure.
Opinions expressed by me are my own and do not necessarily reflect
those of DBSTalk.com, DIRECTV, DISH, The Signal Group, or any other company.

#14 OFFLINE   Jodean

Jodean

    Icon

  • Topic Starter
  • Registered
  • 678 posts
Joined: Jul 17, 2010

Posted 17 October 2012 - 10:04 AM

!rolling

This has got to be the funniest post of the month. :lol:

The C31 is an RVU client and as such isn't a receiver, nor does it have an access card.

"Good Luck" trying to get it activated as an H25. :nono2: !rolling


you read that wrong, i used to have to lie about h25-700 being h25-500's
Dish -- 722k, 722, 612, 512, 510

Directv -- HR34, HR24, 2 H25's, 2 H24's

#15 OFFLINE   Jodean

Jodean

    Icon

  • Topic Starter
  • Registered
  • 678 posts
Joined: Jul 17, 2010

Posted 17 October 2012 - 10:06 AM

You have to close all the client line items after you close the server and before you pair. Is that your issue?

If you're a retailer, does it work if you close the order first?


No, as far i know there is no way to activate a clent right now from a dealer other than talking to a csr
Dish -- 722k, 722, 612, 512, 510

Directv -- HR34, HR24, 2 H25's, 2 H24's

#16 OFFLINE   Jodean

Jodean

    Icon

  • Topic Starter
  • Registered
  • 678 posts
Joined: Jul 17, 2010

Posted 17 October 2012 - 10:07 AM

A user name and password.;)

Looks like you could afford one with all the work you claim to do. That along with a smart phone would allow you to activate without calling Directv. You would be able to put in that MAC Address yourself and not spend all that time on hold waiting for an irritated CSR.


is that an option for dealer? If so im interested, i kinda doubt it though.

The hsp guys cant activate my receivers either with their hand helds, it has to be in their system.
Dish -- 722k, 722, 612, 512, 510

Directv -- HR34, HR24, 2 H25's, 2 H24's

#17 OFFLINE   Jodean

Jodean

    Icon

  • Topic Starter
  • Registered
  • 678 posts
Joined: Jul 17, 2010

Posted 17 October 2012 - 03:52 PM

Thats what i figured....its a 25 minute wait during the day......better get extra cell minutes now.....
Dish -- 722k, 722, 612, 512, 510

Directv -- HR34, HR24, 2 H25's, 2 H24's

#18 OFFLINE   samrs

samrs

    MANC

  • DBSTalk Club
  • 1,235 posts
  • LocationFlat Branch, NC
Joined: May 30, 2004

Posted 17 October 2012 - 04:02 PM

is that an option for dealer? If so I'm interested, i kinda doubt it though.

The hsp guys cant activate my receivers either with their hand helds, it has to be in their system.


You should ring them up Cuz. Back in the day I installed for dealers and retailers. It was pretty lonely and unsupported out there. I wandered in here looking for help and spent a lot of time lurking. I work for an HSP now and dont have any of the issues you experience. I'm not suggesting you sign on but you might reevaluate your position and have a talk with dealer services.
HR20-100, HR20-700, HR24-100, HR34-700/AM21

#19 OFFLINE   Jodean

Jodean

    Icon

  • Topic Starter
  • Registered
  • 678 posts
Joined: Jul 17, 2010

Posted 18 October 2012 - 06:56 PM

You should ring them up Cuz. Back in the day I installed for dealers and retailers. It was pretty lonely and unsupported out there. I wandered in here looking for help and spent a lot of time lurking. I work for an HSP now and dont have any of the issues you experience. I'm not suggesting you sign on but you might reevaluate your position and have a talk with dealer services.


I actually applied at HSP during the wait to see if i got the contract for this area as an installation company. HSP wanted me, but had a DUI 2 1/2 years back so they said no.

On the other hand i make about triple of what HSP guys do. Alot of crap to deal with, imagine what you do, but also run inventory, and your entire HSP's bosses job all while doing installs, plus conference calls and dozens of emails aday including completion reports and score cards, and then have your techs calling you asking questions as well..........thats me!!
Dish -- 722k, 722, 612, 512, 510

Directv -- HR34, HR24, 2 H25's, 2 H24's

#20 OFFLINE   west99999

west99999

    Icon

  • Registered
  • 876 posts
Joined: May 11, 2007

Posted 18 October 2012 - 07:13 PM

On the other hand i make about triple of what HSP guys do.calling you asking


A seasoned installer with DTV averages between 60-80k (W2 tech) so you are making 180-240k a year?




spam firewall