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Guest Message by DevFuse

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Replacing old hardware


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1 reply to this topic

#1 OFFLINE   robdec

robdec

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Joined: Jul 12, 2007

Posted 17 October 2012 - 12:28 PM

Hey guys just want to run something buy you all and see what you think.

I want to replace 75% of my hardware because of numerous issues. I have been with Directv of over 13 years and in excellent standings. I am also out of any 2 year commitments. Here is my hardware:

R10 - Bedroom 1 - 1 tuner has been dead for over 2 years now
R10 - Bedroom 2 - fan can get very noisy till you smack it
HR22-100 - Den - Works fine no issues
HR21-100 - Living room - consistently slow doing anything on it ( this one is used the most)

What are the chances of getting them to replace the two R10'a and the HR21 at a minimal cost? I don't really need dvr's in the bedroom so I was thinking of an HR34 and two C31's. Should I go through retention or just the regular customer service? I dont want to spend $300 to replace old equipment.

Thanks for any suggestions.
Rob

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#2 OFFLINE   carl6

carl6

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Joined: Nov 15, 2005

Posted 17 October 2012 - 04:45 PM

Call and ask. The answer is very customer dependent so what they tell me and what they tell you could be two very different things.

It is getting harder to get to retention without actually asking to cancel service. Try working with a regular CSR first. If they are not able to satisfy you, then consider cancelling (seriously) and see what happens.




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