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Guest Message by DevFuse

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Leaving Dish? Beware!


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37 replies to this topic

#1 OFFLINE   osocoloso

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Posted 19 October 2012 - 04:32 PM

Well, after ~6 years with Dish, I'm switching to Direct TV. Their intro offers (discounts + Genie) and the fact that they still have AMC made it too hard to resist. I did call in and they offered me the Roku, a $35 credit to get Walking Dead and $10/mo for a year credit. Almost stayed... but ended up calling a couple of days after to cancel. Here's where things got weird.

- I have a 622 receiver that I *swear* I purchased back in '07 ... Dish now claims that I have to return it, along with my leased 722 receiver. So if you've ever bought equipment, hold on to those receipts! I was too lazy to do that and now have no recourse.

- Dish wants to charge me $17 to return the equipment. No surprise there, I read in this forum that they were doing that now.

- Even though I've paid for a full month in advance ($120+), I will get no refund. According to the rep, any remaining money in my account after paying the $17 return fee will just stay as a CREDIT in the account, in case I ever go back to Dish. If I don't, it stays with them indefinitely. WHAT?!?!? Can they do that?

- They want me to go get the LNBF from the dish and return it to them. Really. Not sure what is the point of that. So off to my roof I'll go to remove that disk and send them that part. Seems stupid on their part to make me do that. Not like they're going to reuse a ~6 year old LNB.

So... if you're considering leaving... Beware: you'll have to pay to return their equipment, get no refund on your account balance and have to go remove a piece of the dish to send them.

The issue with the "leased" 622? It makes no difference to me, as I wasn't planning on using it and *IF* I was to go back to Dish, I would have gotten new equipment. I just wish they would have been nicer when I was inquiring about it, other than basically tell me to "prove it". Makes it hard to consider going back when you're treated that way.

Thanks for the memories, Dish... It was fun while it lasted, too bad the "break up" ruined any chance of future business.

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#2 OFFLINE   Shades228

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Posted 19 October 2012 - 04:49 PM

Well, after ~6 years with Dish, I'm switching to Direct TV. Their intro offers (discounts + Genie) and the fact that they still have AMC made it too hard to resist. I did call in and they offered me the Roku, a $35 credit to get Walking Dead and $10/mo for a year credit. Almost stayed... but ended up calling a couple of days after to cancel. Here's where things got weird.

- I have a 622 receiver that I *swear* I purchased back in '07 ... Dish now claims that I have to return it, along with my leased 722 receiver. So if you've ever bought equipment, hold on to those receipts! I was too lazy to do that and now have no recourse.

- Dish wants to charge me $17 to return the equipment. No surprise there, I read in this forum that they were doing that now.

- Even though I've paid for a full month in advance ($120+), I will get no refund. According to the rep, any remaining money in my account after paying the $17 return fee will just stay as a CREDIT in the account, in case I ever go back to Dish. If I don't, it stays with them indefinitely. WHAT?!?!? Can they do that?

- They want me to go get the LNBF from the dish and return it to them. Really. Not sure what is the point of that. So off to my roof I'll go to remove that disk and send them that part. Seems stupid on their part to make me do that. Not like they're going to reuse a ~6 year old LNB.

So... if you're considering leaving... Beware: you'll have to pay to return their equipment, get no refund on your account balance and have to go remove a piece of the dish to send them.

The issue with the "leased" 622? It makes no difference to me, as I wasn't planning on using it and *IF* I was to go back to Dish, I would have gotten new equipment. I just wish they would have been nicer when I was inquiring about it, other than basically tell me to "prove it". Makes it hard to consider going back when you're treated that way.

Thanks for the memories, Dish... It was fun while it lasted, too bad the "break up" ruined any chance of future business.


I would say that the money part was just a bad attempt and strong arming you into taking their deal. It would be illegal for them to keep your money. There are situations where if it's less than the amount that it would cost to send it that youhave to ask for it in writing but that's usually a $1 or less.

I would call back and ask them the interest rate they pay you for holding onto your funds that you are loaning them to keep on their books. I bet this will get you some more clarity.

#3 OFFLINE   rtd2

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Posted 19 October 2012 - 04:50 PM

on My online account under EQUIPMENT I have 5 boxes listed and I actually purchased 1 of the Dvrs ...the other 4 boxes are lease...my dvr correctly shows as OWNED gonna go make a print out of that now lol ...99% chance Ill ever switch but just in case :lol:

#4 OFFLINE   P Smith

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Posted 19 October 2012 - 05:03 PM

Answering as been in same position (from first hands):
- owned 622: [bought it from eBay] anyway: tell them you have all pink slips(signed by you work orders) where is no 622 exist, read them that 722, etc R-numbers, insist on providing a copy where 622's R-number listed !
- LNBF: it's an easy one: your roof is too steep, you're have vertigo on height without rails, etc - tell them to roll a truck if they need it

#5 OFFLINE   satcrazy

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Posted 19 October 2012 - 10:52 PM

Well,
When I left DTV for Dish, it took them forever to refund balance owed me.

After the third phone call, I simply called my CC company and explained the problem. I put it into "dispute" and it was refunded back in less than 3 days.

lesson here: always pay with a CC, at least you may have recourse.

Very disappointed that Dish would try to keep your last payment. Shame on them. Are you sure they won't refund that after they get the reciever back? It doesn't sound legal.:nono:

No contract, right?

#6 OFFLINE   P Smith

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Posted 19 October 2012 - 10:58 PM

I recall they keep my balance ($17) a few months ... then sent a check.

#7 OFFLINE   Rduce

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Posted 20 October 2012 - 01:32 AM

Well, I own my 722K and kept the receipt just for the reasons you mention, however, I still cannot fathom how anyone would want to switch over to Direct given their huge price increases after your promo is done.

Hell, I looked into switching just to see if I could save some cash and even with the promo, I would have been paying more than I am now. I have a single 722K controlling my main set and a small bedroom set.

With the 200-channel package, this satisfies all my programming needs. I could not believe that with Direct, I would be paying something like $120.00 after a year, so I stayed with Dish.

Besides I have a friend that has Direct and he bitches about that service as much as people on here bitch about Dish. Look at the forums, the grass is rarely greener once you have scaled the fence.

#8 OFFLINE   sregener

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Posted 20 October 2012 - 02:39 AM

Did you read the terms of service you signed when you got your equipment. Your complaints are actually spelled out in the contract you signed. You may not like those terms, but you agreed to them.

Having switched from DirecTV to Dish, the grass is undoubtably greener for some. I am much happier with Dish, but I know other people who value different things would be much happier with DirecTV. To each his own and good luck to all of you.

#9 OFFLINE   Slamminc11

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Posted 20 October 2012 - 09:52 AM

Did you read the terms of service you signed when you got your equipment. Your complaints are actually spelled out in the contract you signed. You may not like those terms, but you agreed to them...


$10 says he didn't!

#10 OFFLINE   Inkosaurus

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Posted 20 October 2012 - 10:11 AM

Answering as been in same position (from first hands):
- owned 622: [bought it from eBay] anyway: tell them you have all pink slips(signed by you work orders) where is no 622 exist, read them that 722, etc R-numbers, insist on providing a copy where 622's R-number listed !


Yeah and then when they ask for the proof of purchase? What then? I used to work there and I can tell you (OP) first hand that this advice is complete BS.
You can keep pushing that you "have the proof" , then ERT will handle the case and theyll ask you to fax it, email it, mail it and many other options for you.

Since you dont have that proof your just basically dragging this out farther then it needs to be.

#11 OFFLINE   P Smith

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Posted 20 October 2012 - 10:15 AM

Another illogical BS siding with the greedy comp.

Proof of ownership should be presented by the side what claimed as to be an owner.

Triple BS, mister ex-dish.

#12 OFFLINE   puckwithahalo

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Posted 20 October 2012 - 01:01 PM

Proof of ownership should be presented by the side what claimed as to be an owner.


I'm not saying its right or wrong what happened, but aren't both sides claiming ownership at this point?
The postings on this site are my own and don't represent Dish's positions, strategies, or opinions.

-Puck

#13 OFFLINE   P Smith

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Posted 20 October 2012 - 01:06 PM

Nope. It's dish's call.

#14 OFFLINE   MadScientist

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Posted 20 October 2012 - 01:25 PM

Is there not away to go on Ebay and see the things you bought in the pass and print that out to show you bought it?

#15 OFFLINE   P Smith

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Posted 20 October 2012 - 01:43 PM

Only last 60 days :(

#16 OFFLINE   Rainbird

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Posted 20 October 2012 - 02:34 PM

The end of auction email from eBay would show what he bought, when it was bought, from who and at what price. Hopefully the op archives his email.

#17 OFFLINE   James Long

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Posted 20 October 2012 - 03:00 PM

It helps if the service is cancelled before paying the next month's bill. Then the most that DISH could keep is the unrefunded remainder of the current month. Sending a check for the next month's service (or waiting for autopay to occur) and then cancelling is not recommended.

#18 OFFLINE   Stewart Vernon

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Posted 20 October 2012 - 04:21 PM

As James said... with most companies, it is usually smarter to cancel before your next bill and not after... that way you owe them some small amount OR maybe nothing... rather than having them owe you.

IF you owe them, they will contact you regularly... IF they owe you, you probably will not hear from them for a while. It's not good or fair or right, but it is likely.

On the ownership front... I've heard this before... Dish every once in a while "claims" ownership of customer-owned receivers. I don't know if it is a glitch or something nefarious. IF you have a receipt of purchase, which you should have for at least a couple of years anyway just on general principal of keeping receipts... it should be no issue to get corrected.

IF you no longer have a receipt... you can push for Dish to prove you purchased from them. The problem here is, even if you ultimately win... you might have to prove it in court IF they are stubborn about it because they might keep at you, put it on a credit report, etc.

It isn't fair... but it is possible.

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#19 OFFLINE   Inkosaurus

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Posted 20 October 2012 - 05:31 PM

Another illogical BS siding with the greedy comp.

Proof of ownership should be presented by the side what claimed as to be an owner.

Triple BS, mister ex-dish.


Err how hard headed are you?

The OP said he doesnt have proof of purchase, if you go to Dish and claim you have proof of purchase they will call your bluff and ask for it.

What then Mr.Smith? What will the op do at that point? You obviously have amazing advice how do you lie your way out of that predicament?

OP they will call your bluff 9 times out of 10, you will just look like an ass and drag the process out even further then it needs to be. Im sorry there doing that to you and im sorry you dont have your proof of purchase anymore but P Smiths "advice", which basically equates to lying, is not "advice" at all.

#20 OFFLINE   P Smith

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Posted 20 October 2012 - 05:36 PM

Mister ex, each device in his home came as owned, or as leased what must be accompanied pink slip with serial number.
Are you listening ? Copy of this work order reside in dish database and that installer. Are you still deaf ?

#21 OFFLINE   Inkosaurus

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Posted 20 October 2012 - 05:44 PM

Mister ex, each device in his home came as owned, or as leased what must be accompanied pink slip with serial number.
Are you listening ? Copy of this work order reside in dish database and that installer. Are you still deaf ?


You have no idea how it really works :)

#22 OFFLINE   P Smith

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Posted 20 October 2012 - 06:42 PM

Then give us your sacred knowledge.

I'm telling you how it works for me, from first hand experience. And I spend quite some time on a phone and chats with dish employees to settle same 'owned-leased' tugboat more then one time.

#23 OFFLINE   Inkosaurus

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Posted 20 October 2012 - 08:19 PM

Then give us your sacred knowledge.

I'm telling you how it works for me, from first hand experience. And I spend quite some time on a phone and chats with dish employees to settle same 'owned-leased' tugboat more then one time.


I can assure you the only reason your anecdotes on this situation ever turned out in your favor are due to the fact that the ERT agents dealing with you got tired of you and realized just making the charge go away would be easier then trying to figure what your saying :)

Fact of the matter is the OP more then most likely is wrong about his claim of ownership.
The system rarely gets this wrong, and "owned" receivers cant just be switched to "leased" by just any person, nor the system. It has to be manually done by a agent on a high enough level (ERT, EVT, ect.) Even supervisors would have to contact ERT via IM to get it done.

If the OP does not have proof of ownership I promise you OP, the agents you talk to will never go digging for it. Why? Because the customer is always WRONG, we just treat them like there "right"*most of the time*.

OP if you dont have the proof of ownership and you go claiming that you have it I promise you they will call your bluff, and when you fail to provide it your gonna have to BS your way out of it because they will dismiss everything you say after that.
At that point the only choice you have is to pull of a Mr. Smith and keep annoying the ERT department till they just wipe the slate clean, but I promise you if you do that things wont be great for you at Dish in the long run.

Doing stuff like that will lead to short term results but you will end up as a trouble customer/flagged account, returning to Dish will be a PITA and who knows what else they may do.

#24 OFFLINE   osocoloso

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Posted 20 October 2012 - 08:35 PM

Actually, like i said earlier - it makes no difference to me. I have no use for the 622, they can have it. It's the attitude that was bothersome.

And I know I am right. I bought it from Dish themselves. I remember clearly when the website suddenly went from "owned" to "leased" after one of their website "redesigns". I called, they told me not to worry that it was a "glitch". I've never had to pay a leased equipment fee for it. I don't care enough to try to dig back and call credit card companies to retrieve old statements to prove that I bought it. They can have it. Less e-waste for me to recycle.

But like I said, it's not about the equipment, it's about their "F**K you, it's ours, give it back" attitude. And about letting other people know, so they're not surprised like I was. I don't understand the hostility/trolling of some people here... Who cares who's read the ToS, who knows more than who, or any of the other childish posts. It's simply a heads up to people thinking about cancelling Dish:

- Make sure you have proof of ownership if you bought anything
- Be prepared to pay an equipment return fee
- Be prepared to forfeit your balance (or try to cancel as late in the billing period as you possibly can)
- Be prepared to send part of your dish to them

That's it... heads up, beware those things are coming your way if you're cancelling. All the bickering in this thread is unnecessary and doesn't benefit anyone in this community.

#25 OFFLINE   Inkosaurus

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Posted 20 October 2012 - 08:38 PM

- Be prepared to send part of your dish to them


Actually the one thing Mr. Smith got right was the thing about the LNBF, since you can become a liability for Dish if an agent gets you to go on the roof they always credit non-returns on LNBF's back.

They would like it back, but they like not getting sued by a customer who fell off of a roof due to a dumbass CSR more lol.




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