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Guest Message by DevFuse

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HR34: Remote scheduling error 3011


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3 replies to this topic

#1 OFFLINE   sandigan

sandigan

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Posted 22 October 2012 - 01:06 PM

Hi everyone, I recently had DirecTV installed with an HR34 and 2 C31 clients. Everything seems to works perfectly except for when I try to schedule a future recording on DirecTV.com or through the iPad app, it shows up as failed in the history with error "The recording (id #) has been cancelled because an identical program has already been scheduled. (3011)"
If I try to record something live through the app or online, the DVR starts recording within a few seconds, also VOD programs scheduled to download through the App or online work fine.
I've tried a DVR reset, spoke with tech support and they mentioned its not not a known issue and escalated it to engineering. Wanted to check here if anyone has been through this and have any suggestions ?

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#2 OFFLINE   JACKIEGAGA

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Posted 22 October 2012 - 01:14 PM

It is being worked on if you need it to work turn Genie off.

JACK,
 
 


#3 OFFLINE   sandigan

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Posted 22 October 2012 - 01:22 PM

Thanks a lot Jack, I had a hunch Genie might be messing thigs up since it's trying to record things in the background. I certainly don't mind turning Genie off for the time being.

#4 OFFLINE   JACKIEGAGA

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Posted 22 October 2012 - 01:24 PM

No problem and welcome to DBSTalk.

JACK,
 
 





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