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will Dish match Suddenlink's $500 offer to switch to cable?


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#1 OFFLINE   tenwinecans

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Posted 25 October 2012 - 04:08 PM

I was just chatting with the Suddenlink cable installer who was doing
my next door neighbor. They just moved in and chose cable.

The installer gave me a brocher that offered $500 to current Dish or DirecTV
customers who switch. $350 one-time credit on the first bill, and followed
by $12.50 per month for the next 12 months. They just need a copy of the
current satellite statement. The only other requirement is subscribing to
their HDTV service with a HD DVR. No contract needed....

Can't say that I'm not tempted. However, I'm wondering if there's any kind
of counter offer that Dish will offer me to stay. Has anyone gotten anything
from Dish lately? Suddenlink's offer used to be just $200. Maybe they're
desperate or something? :)

Update: just got off the phone with a Dish agent. Now I feel kind of insulted... :)
She offered me a $5 credit. Yes, a one time $5 credit. I took it. (because
$5 is still money, right?) :D :D :D

Edited by tenwinecans, 25 October 2012 - 04:18 PM.


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#2 OFFLINE   Eqdonk

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Posted 25 October 2012 - 04:21 PM

That $500 dollar deal sounds almost too good to be true. I'd be sure to read the fine print and research it first. But if it is legit, it'd sure be hard to pass up - especially with no committment!

#3 OFFLINE   tenwinecans

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Posted 25 October 2012 - 04:50 PM

That $500 dollar deal sounds almost too good to be true. I'd be sure to read the fine print and research it first. But if it is legit, it'd sure be hard to pass up - especially with no committment!


The two most important things in the fine print are:

(1) customer must provide copy of most recent Dish(or DirecTV) statement and documentation that the account is still under on contract. I was told that an online chat log with Dish will be sufficient. :)

(2) customer must sign up monthly auto-pay.

One thing that kind of disturbed me is that the brochure also said the Suddenlink installer must render the satellite receiving dish permanently unusable during the installation. What the heck? Does Suddenlink really hate Dish/DirectTV that much? :eek2:

#4 OFFLINE   Jhon69

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Posted 25 October 2012 - 04:52 PM

I was just chatting with the Suddenlink cable installer who was doing
my next door neighbor. They just moved in and chose cable.

The installer gave me a brocher that offered $500 to current Dish or DirecTV
customers who switch. $350 one-time credit on the first bill, and followed
by $12.50 per month for the next 12 months. They just need a copy of the
current satellite statement. The only other requirement is subscribing to
their HDTV service with a HD DVR. No contract needed....

Can't say that I'm not tempted. However, I'm wondering if there's any kind
of counter offer that Dish will offer me to stay. Has anyone gotten anything
from Dish lately? Suddenlink's offer used to be just $200. Maybe they're
desperate or something? :)

Update: just got off the phone with a Dish agent. Now I feel kind of insulted... :)
She offered me a $5 credit. Yes, a one time $5 credit. I took it. (because
$5 is still money, right?) :D :D :D



I came very close to that amount when I came back to DISH for the second time when you figured all the free stuff that gave out at that time.But your best offer will be if your a returning customer after say 3 or 4 months away.I was away for 3 years and came back to stay.;):D

Good Luck!:)

#5 OFFLINE   sigma1914

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Posted 25 October 2012 - 04:56 PM

The two most important things in the fine print are:

(1) customer must provide copy of most recent Dish(or DirecTV) statement and documentation that the account is still under on contract. I was told that an online chat log with Dish will be sufficient. :)

(2) customer must sign up monthly auto-pay.

One thing that kind of disturbed me is that the brochure also said the Suddenlink installer must render the satellite receiving dish permanently unusable during the installation. What the heck? Does Suddenlink really hate Dish/DirectTV that much? :eek2:


Are you currently under contract with Dish?
If you stop responding to them or put them on ignore, then eventually they'll go away.

#6 OFFLINE   Jhon69

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Posted 25 October 2012 - 04:56 PM

The two most important things in the fine print are:

(1) customer must provide copy of most recent Dish(or DirecTV) statement and documentation that the account is still under on contract. I was told that an online chat log with Dish will be sufficient. :)

(2) customer must sign up monthly auto-pay.

One thing that kind of disturbed me is that the brochure also said the Suddenlink installer must render the satellite receiving dish permanently unusable during the installation. What the heck? Does Suddenlink really hate Dish/DirectTV that much? :eek2:



Well DISH and DirecTV do have a hell of alot more channels available so I would guess Yes!.;):D

But they cannot tell you you can't have cable and satellite too right? That's taking away your right to view!.:eek2::ramblinon

#7 OFFLINE   Eqdonk

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Posted 25 October 2012 - 05:07 PM

Thinking about this more, I'm curious if they have install fee included in the first month to offset that rather large $350 credit. How much are their packages? Even with a modest install fee, you'd probably still be getting 1-3 months FREE and up front! All this with no contract? Where do I sign?:lol:

#8 OFFLINE   boba

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Posted 25 October 2012 - 05:12 PM

Go look at your neighbors picture then decide if you want to consider switching. Maybe Suddenlink has improved but the last time I saw it I couldn't watch it.

#9 OFFLINE   Michael P

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Posted 26 October 2012 - 11:14 AM

One thing that kind of disturbed me is that the brochure also said the Suddenlink installer must render the satellite receiving dish permanently unusable during the installation. What the heck? Does Suddenlink really hate Dish/DirectTV that much? :eek2:

So get an old Dish 500 and a legacy LNB and put in in place of your real dish. Let them hack at that one.
An E* subscriber continuously since February 1997.

#10 OFFLINE   Paul Secic

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Posted 26 October 2012 - 11:23 AM

I was just chatting with the Suddenlink cable installer who was doing
my next door neighbor. They just moved in and chose cable.

The installer gave me a brocher that offered $500 to current Dish or DirecTV
customers who switch. $350 one-time credit on the first bill, and followed
by $12.50 per month for the next 12 months. They just need a copy of the
current satellite statement. The only other requirement is subscribing to
their HDTV service with a HD DVR. No contract needed....

Can't say that I'm not tempted. However, I'm wondering if there's any kind
of counter offer that Dish will offer me to stay. Has anyone gotten anything
from Dish lately? Suddenlink's offer used to be just $200. Maybe they're
desperate or something? :)

Update: just got off the phone with a Dish agent. Now I feel kind of insulted... :)
She offered me a $5 credit. Yes, a one time $5 credit. I took it. (because
$5 is still money, right?) :D :D :D


Cable isn't any good. They raise their rates after 6 months. Also their DRVS are horrid.

Enjoying AT 250 HBO, 

 

Equipment: VIP 722 reciever


#11 OFFLINE   tampa8

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Posted 26 October 2012 - 11:27 AM

Answering the question, no, Dish will not match $500 based on past history. They virtually never do any kind of matching like that. Why should they? It takes awhile to make a $500 profit off someone, in fact I don't want Dish to match that kind of offer, I want Dish to stay in business... :)

#12 OFFLINE   garys

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Posted 26 October 2012 - 11:41 AM

I would think that if Dish would attempt to pay up to $500 to get someone to switch, the subscriber would be looking at at least a 5-year lease and the ETF would at least double if not triple. Otherwise, I agree with Tampa in that most people who switch to satellite do not return to cable so why would Dish offer that kind of money to get customers.

#13 OFFLINE   Inkosaurus

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Posted 26 October 2012 - 01:29 PM

I would think that if Dish would attempt to pay up to $500 to get someone to switch, the subscriber would be looking at at least a 5-year lease and the ETF would at least double if not triple. Otherwise, I agree with Tampa in that most people who switch to satellite do not return to cable so why would Dish offer that kind of money to get customers.


Well they have a 2 year lease on a 700-800$ subscriber acquisition cost, but it usually takes a customer about 4 years to pay that off.
Tack on an additional 500$... Who knows.

@OP, no Dish wont match it. Why should or would they? They have more then enough customers to not miss you. Suddenlink may not have the same luxury.

That said this deal reaks of to good to be true.
I bet theyll do "Free install" but charge you like 300$ for an "activation fee" ;)

#14 OFFLINE   olguy

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Posted 26 October 2012 - 06:33 PM

I tried Suddenlink with that offer a couple of months back. My local office said just bring us a copy of the final bill and sent the installer. I told the office I wanted to compare and they said fine. The installer did not disable my Dish connection other than to use the drop to one of my Joeys. The super duper Tivo they use drove me crazy and I took it back after about a week. Too many years with Dish I suppose to re-train my ancient brain. :lol:
Just another old geezer killin' time till time kills me.

#15 OFFLINE   tenwinecans

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Posted 26 October 2012 - 08:23 PM

Well... I figured Dish wouldn't do anything to match Suddenlink's offer,
since I'm currently a Dish customer under contrct.

Instead, I called DirecTV today and told them what the Suddenlink rep
told me. DirecTV matched Suddenlink's offer. Free installation with
two HD DVRs, one-time $350 credit on the first statement and $15
credit per month for the next 11 months, and also free HBO for 6 months.


DirecTV scheduled me for installation on Nov 7. I asked for that date
so I can get a chance to find out how much Dish will charge me for
early termination. If it's too much, I'll just call DirecTV and cancel.

#16 OFFLINE   Inkosaurus

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Posted 26 October 2012 - 09:06 PM

Well... I figured Dish wouldn't do anything to match Suddenlink's offer,
since I'm currently a Dish customer under contrct.

Instead, I called DirecTV today and told them what the Suddenlink rep
told me. DirecTV matched Suddenlink's offer. Free installation with
two HD DVRs, one-time $350 credit on the first statement and $15
credit per month for the next 11 months, and also free HBO for 6 months.


DirecTV scheduled me for installation on Nov 7. I asked for that date
so I can get a chance to find out how much Dish will charge me for
early termination. If it's too much, I'll just call DirecTV and cancel.


Dtv's match sounds to good to be true... I know when I worked there an agent could get fired for offering signifigantly less.
Not to mention theres also the fact that they agent probably cant make that much of a offer happen anyway :P

#17 OFFLINE   James Long

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Posted 27 October 2012 - 01:08 AM

Yep ... when you don't get the deal the person at DirecTV promised make sure you complain in the DirecTV forums, not here in a DISH forum. :)

The only way that companies give out that much in discounts is when their prices are padded enough to cover the loss or the new customer is worth the price they pay to get that new customer. DirecTV has an up to $200 credit to pay the cancellation fee for leaving another provider ... DISH does not. Providers are already paying hundreds of dollars to acquire new customers ... handing out hundreds more in cash and credits pushes the subscriber acquisition cost too high.

If a provider pays that much to acquire you as a customer you better be worth it. At minimum expect a contract with a high early termination fee so they can get the money they paid to terminate your old provider's service back.

As far as DISH's fee ... how many months do you have left on your contract? Generally contracts are two years, so 24 minus the number of months you have had the service will provide a count. Depending on the contract you signed it could be $17.50 per month remaining with a maximum of $420.

#18 OFFLINE   P Smith

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Posted 27 October 2012 - 01:39 AM

I'm always amusing by the numbers from both sides ... Where the hundreds $$$ came from ? Any factual base for claim such ? Besides to repeat corporate answers during shareholder meetings/calls.
I'm not just skeptical, but just not believe to any number what is usually coming from company's PR channel.
I've been in position to count cents in BOM and I know tear-down sheets, but always can't withstand PR statements without any calculations - just numbers.

#19 OFFLINE   James Long

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Posted 27 October 2012 - 01:55 AM

The numbers come from official reports to their shareholders as filed with the SEC.
The numbers are coming from the financial side of the company ... not PR.

If you don't like the claims sue the companies ... everyone else does. :)

#20 OFFLINE   sregener

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Posted 27 October 2012 - 05:03 AM

Instead, I called DirecTV today and told them what the Suddenlink rep
told me. DirecTV matched Suddenlink's offer. Free installation with
two HD DVRs, one-time $350 credit on the first statement and $15
credit per month for the next 11 months, and also free HBO for 6 months.


Here's hoping they don't give you a pair of HR22-100s. Mine was so slow, I actually left DirecTV over it.

#21 OFFLINE   olguy

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Posted 27 October 2012 - 06:10 AM

If a provider pays that much to acquire you as a customer you better be worth it. At minimum expect a contract with a high early termination fee so they can get the money they paid to terminate your old provider's service back.

Both times I tried Suddenlink, a couple of years ago and a few months ago there was no contract. It was month to month. Plus 30 day free trial.
Just another old geezer killin' time till time kills me.

#22 OFFLINE   James Long

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Posted 27 October 2012 - 07:09 AM

Both times I tried Suddenlink, a couple of years ago and a few months ago there was no contract. It was month to month. Plus 30 day free trial.

I can't find the $500 offer specifically, but here is Suddenlink's residential service agreement:
http://www.suddenlin...s-agreement.php

Early Termination Fees. If you cancel, terminate or downgrade the Service before the completion of any promotional term to which You agreed ("Initial Term"), you agree to pay Suddenlink an early cancellation fee of up to two hundred ($200.00) plus all outstanding charges for all Services used and Equipment purchased for which you have not paid us prior to termination. You agree that early cancellation fees or any other fees may automatically be charged to your account and your credit or debit card provided to Suddenlink Communications and you agree to pay such fees.

I would be surprised if the $500 rebate did not have a higher cancellation fee or a promotional term attached.

If the OP or someone else could find a link to the specific offer it should reveal the full story.

#23 OFFLINE   fudpucker

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Posted 27 October 2012 - 07:30 AM

Having been a customer of DirectTV and Dish, my general observation was that DirectTV had a much more aggressive customer retention program than Dish. We have moved quite a bit, and when we had DirectTV I would call them and tell them we were moving, and I was assessing my options. No threats, no BS, just the truth. If I was talking to a customer retention specialist, they always offered some very nice incentives to stay with DirectTV. And they seemed to do it in a very personal manner - e.g. once the customer service rep asked me my general viewing preferences, sports likes, etc. I was living in Chicago at the time, and she asked if I was a Bears fan. Yep, sure am. OK - what if we give you the NFL Sunday Ticket next season for free, no obligation to continue to purchase, so that you can follow them after you move to Kansas City? That was a nice touch. They also always upgraded me to the latest and greatest highest end equipment, no charge, each move. And the usual, like HBO for a year, etc.

Dish, on the other hand, seems kind of apathetic. When we have moved with them (and we subscribe to a $100+ package, autopay and never missed a payment, etc.) they were very "OK, so what?" Well, do you have any incentives to stay with Dish? Oh. How about $10 off for 3 months? That type of response.

I actually asked the customer retention specialist that asked about me and offered the Sunday Ticket, upgrade to highest end equipment, and so on why the effort? She said her boss stressed to them the desire to keep good customers, and how little it actually cost them. She said, were you going to spend the $350 for Sunday Ticket had I not offered it? I said probably not. She said, do you think it actually costs DirectTV $350 to push a button and let you watch it? And if you're the kind of person who WOULD subscribe, you probably will after watching it for a year, so it's a win/win. She said it costs DirectTV very little to upgrade me to the latest and greatest equipment, since they give that out to new customers all the time, so why should we treat a loyal customer worse than someone who has just started subbing to us? The attitude was always just a bit more personal and thoughtful than what I've seen with Dish.

Caveat: That is just my personal, anecdotal experience as a Satellite subscriber since 1995. I don't know if it is normal or unusual, but for me, it has been pretty consistent.

#24 OFFLINE   tampa8

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Posted 27 October 2012 - 07:42 AM

Dish, on the other hand, seems kind of apathetic. When we have moved with them (and we subscribe to a $100+ package, autopay and never missed a payment, etc.) they were very "OK, so what?" Well, do you have any incentives to stay with Dish? Oh. How about $10 off for 3 months? That type of response.


I agree and that's why I answered above Dish will not match that to keep a customer. I am a very long time customer of Dish, never had Direct TV, so I can't speak from experience or direct knowledge about Direct TV. That said, the numbers quoted on what was promised just does not seem realistic. That's $560 off, or something like five months or so free of a two year contract. I can say with all certainty in no way would Dish ever give that to keep a customer, so I don't know about Direct doing that to get a customer.

Edited by tampa8, 27 October 2012 - 07:48 AM.


#25 OFFLINE   patmurphey

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Posted 27 October 2012 - 08:54 AM

...DirecTV matched Suddenlink's offer. Free installation with
two HD DVRs, one-time $350 credit on the first statement and $15
credit per month for the next 11 months, and also free HBO for 6 months.
...


Okay, "installation" is free. Did you ask what charges the $350 credit applies to?




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