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Existing Customers going to Genie


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342 replies to this topic

#1 OFFLINE   KsBillsFan

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Posted 27 October 2012 - 03:18 PM

Move this to a different sub-forum if needed.

Any current customers upgrading to the Genie and what did you have to pay?

I am currently out of contract, been with DTV for 3 years now. I just called and was told $99 for upgrade and install. They also offered me $10/mo credit for a year and HBO/CIN/SHOW/STARZ free for two months. I said I would think it over. They are giving new customers the Genie for Free, plus up to 3 client receivers for free also. And $40/mo credit for a year plus free movies for 3 months.

So would like to hear from current customers and see what you have received when upgrading. Thanks!

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#2 OFFLINE   trh

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Posted 27 October 2012 - 03:36 PM

So they were going to pay you $21 to install the Genie. I would have taken it. I hope when you call back they offer you the same deal instead of $399 plus install.

#3 ONLINE   yosoyellobo

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Posted 27 October 2012 - 03:42 PM

They wanted to charge me $299 for the Genie. I would have taken your offer in a heartbeat.

#4 OFFLINE   spartanstew

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Posted 27 October 2012 - 05:46 PM

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I'm sure Directv can't wait to get their hands on your unit.

 
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#5 OFFLINE   trh

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Posted 27 October 2012 - 05:56 PM

The offer they gave you might have also been based on the fact you just got ST MAX for free.

Just called. You have to make sure you are in the cancellation department. I asked the first guy if he was retention and he lied and said yes. Took a few more questions before he admitted he wasn't in cancellations. All he offered me was $30 off ST Max. I said no and to transfer me to retention please.

New guy offered me half-off ST Max. I said no and let him know my local cable provider was offering Red Zone for $49.95 and I was willing to cancel all my services and go back to my local provider. Not a lie, as I have been having major rain fade issues and we miss our local city channel for city council meetings. He put me on hold and came back at half-off price but then with a full credit of the price making it free.

So I got ST Max at $149 with a $149 credit.

But again, the offer they made is a very good one.

#6 OFFLINE   KsBillsFan

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Posted 27 October 2012 - 08:10 PM

The offer they gave you might have also been based on the fact you just got ST MAX for free.


Oh, I understand. I was just wanting the Genie, but also want to know what others are getting. He did mention over and over the ST Max offer I received.

#7 OFFLINE   Laxguy

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Posted 27 October 2012 - 08:15 PM

I got Red Zone and a Genie for about that.
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#8 OFFLINE   peds48

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Posted 27 October 2012 - 08:25 PM

Move this to a different sub-forum if needed.

Any current customers upgrading to the Genie and what did you have to pay?

I am currently out of contract, been with DTV for 3 years now. I just called and was told $99 for upgrade and install. They also offered me $10/mo credit for a year and HBO/CIN/SHOW/STARZ free for two months. I said I would think it over. They are giving new customers the Genie for Free, plus up to 3 client receivers for free also. And $40/mo credit for a year plus free movies for 3 months.

So would like to hear from current customers and see what you have received when upgrading. Thanks!


I would be all over this in a heart beat!!!

#9 OFFLINE   txfeinbergs

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Posted 27 October 2012 - 08:26 PM

They offered me a free Genie and 2 C31 clients which I gladly took.

Well, it was actually part of a trial Protection plan program here in Texas where you get upgraded free every two years, but the Protection plan costs $7.99 instead of $5.99. Needless to say, given the Genie and two clients would typically cost you $500, it was easily worth the full protection plan cost and then some.

#10 OFFLINE   sacflies

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Posted 29 October 2012 - 10:52 AM

I called a few weeks ago and was offered the genie and 2 HD receivers (not C31s) for $100 plus $50 install. I am out of contract. Currently have 2 HR-23s, a SD DVR and 2 SD receivers in my setup. Now have HDTVs in 4 out of 5 rooms. I would keep the two HR-23s, but they suck! Freezing up and rebooting a couple of times a day. I asked them to note the offer on my account and I will call back. Still debating what to do. With the way my HR-23s act up I am pondering switching to Dish. Friggin 23s are super slow too. Sometimes I push a channel number and have to wait 30+ seconds for the channel to change. Probably going to decide what to do today and call back. Maybe have them give me a cancellation date a few weeks out and see if they make a better offer to keep me as a customer before the cutoff date.

#11 OFFLINE   bainbridgematt

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Posted 29 October 2012 - 06:32 PM

So to get the Genie are they asking you to re-up your contract?

#12 OFFLINE   Laxguy

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Posted 29 October 2012 - 06:56 PM

So to get the Genie are they asking you to re-up your contract?


Almost certainly.

And welcome to the forum! You planning on a Genie??
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#13 OFFLINE   bainbridgematt

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Posted 29 October 2012 - 07:10 PM

Almost certainly.

And welcome to the forum! You planning on a Genie??


Thanks for the welcome.

I was thinking about getting one, but I don't know if I want a new contract. They gave me an HR21 when I signed up 2 years ago even though I complained that it was old equipment and it sucks. I'm debating on jumping ship to to cable or Dish.

#14 OFFLINE   Kevin F

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Posted 29 October 2012 - 07:19 PM

Thanks for the welcome.

I was thinking about getting one, but I don't know if I want a new contract. They gave me an HR21 when I signed up 2 years ago even though I complained that it was old equipment and it sucks. I'm debating on jumping ship to to cable or Dish.


I'd definitely try calling DirecTV first and seeing what they can offer you. Just say cancel at the automated prompts to get to a retention CSR. They have more power than the average frontline CSR and can probably give you a better deal.

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#15 OFFLINE   bainbridgematt

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Posted 29 October 2012 - 08:02 PM

I'd definitely try calling DirecTV first and seeing what they can offer you. Just say cancel at the automated prompts to get to a retention CSR. They have more power than the average frontline CSR and can probably give you a better deal.

Kevin


Thanks. I'll give that a try. I think we'd be more OK with directv if the receiver was decent.

#16 ONLINE   dpeters11

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Posted 29 October 2012 - 08:22 PM

I'd definitely try calling DirecTV first and seeing what they can offer you. Just say cancel at the automated prompts to get to a retention CSR. They have more power than the average frontline CSR and can probably give you a better deal.

Kevin


I believe you get a regular CSR now.

#17 OFFLINE   KsBillsFan

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Posted 30 October 2012 - 09:05 PM

I believe you get a regular CSR now.


Yes you do. You must ask for the retention/cancelation department now. And you might still not get the "real" retention people at first. DTV has learned how "we" work the system.

#18 OFFLINE   werdnakills

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Posted 31 October 2012 - 01:34 AM

Current customers are being charged $299 for the genie and $99 for each client unless you live in Texas and have the protection plan.

VERY FEW existing customers are being offered discounted rates on the genie right now so if you're calling in expecting to get one for free or even discounted and do not fall under the first scenario described, good luck..

#19 OFFLINE   trh

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Posted 31 October 2012 - 04:19 AM

Why the difference for subscribers in TX with the protection plan?

#20 OFFLINE   wingrider01

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Posted 31 October 2012 - 04:26 AM

Current customers are being charged $299 for the genie and $99 for each client unless you live in Texas and have the protection plan.

VERY FEW existing customers are being offered discounted rates on the genie right now so if you're calling in expecting to get one for free or even discounted and do not fall under the first scenario described, good luck..


Don;t live in TX and got mine for free, so this is not exactly true




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