I just switched to DISH with a Hopper and 3 Joeys. LOVE IT! Got all of the equipment and install for free and am saving about $500 a year on my bill. I did call DTV and told them that I was willing to switch if they could not take care of me. I was a 8 year customer, but they gave me a $500 quote and did nothing to budge on it. I called back after I got DISH to cancel with DTV. The retention guy said he wished he had gotten to me before DISH installed. I told him it shouldn't matter who I talk to. They should treat their loyal customers just as good or better than new ones, not like second class citizens.
I think its funny that you think your treated like a second class citizen just because they didn't roll over and offer you the world for free when you called. And by the way, if you are in this board, then you know csr roulette and customer retention is where you need to go to get discounts. Not to mention, how many discounts have you had lately from DIRECTV? And don't be surprised in two years when dish doesn't roll over for you then, or makes you do the same you have to do with DIRECTV, which is keep asking.
Good luck with dish though,I do hope they satisfy your needs and have the right channels. That's the important part to me in the end no matter what the equipment or pricing.